gardens4you.ie Reviews:
Review summary
Customers mostly report positive experiences with gardens4you.ie. Customers frequently mention the secure and careful packaging of plants, as well as their healthy and excellent condition upon arrival. Many appreciate the fast delivery, the easy-to-use website, and the straightforward ordering process. Support and communication from customer service are often described as prompt, helpful, and responsive. Additionally, customers value the planting instructions provided and often comment on the competitive pricing and value for money. Some customers desire further improvements in packaging protection and report occasional instances of damaged or poor-quality plants. A few have experienced delivery delays, often due to courier issues. There are also mentions of issues with the online basket or confusion regarding the company location. Some customers report unresolved customer service issues, request more comprehensive planting information, and note unexpected shipping costs.
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Reviews for gardens4you.ie
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I have emailed to the customer service few times about the missing item which I am
Already paid for ! they never reply me back , very bad experience!
Answer by gardens4you.ie
We have replied twice but it seems you did not see our emails. Please check your spam folder or contact customer service again with your order details so we can resolve this quickly.
The Venus Fly trap arrived in horrible condition. I'm still trying to revive it
Answer by gardens4you.ie
We’re sorry to hear that your Venus Flytrap arrived in poor condition. Please contact our customer service so we can assist you and find a solution. We hope it recovers soon.
Delivery never arrived and still in transit 9 days later
Requested refund or replacement and nothing received - customer service not responding
Answer by gardens4you.ie
We’re very sorry for the delay and lack of response. Please contact our customer service again with your order details so we can urgently resolve your refund or replacement.
Terrible. Plant arrived half dead and missing half my order. Emailed them and no response!! Not an Irish company very misleading!!
Answer by gardens4you.ie
We’re very sorry to hear about the condition of your plant and the missing items in your order. This is not the experience we want for our customers. Please contact our customer service again so we can urgently assist you and resolve the issue.
If I could give 0 stars I would. Received my order of lavender which as far as I'm concerned is completely dead all black with very little green and when I emailed they said it should be fine.
Waiting ten days now for my order.Might be an idea to look for a courier which will deliver within the 3-5 working days which you advertise on your website. Will not be purchasing anything from this company again.
shipping, I already received an email to give my opinion but what I ordered did not arrive
Answer by gardens4you.ie
We’re sorry to hear that part of your order did not arrive. Please contact our customer service with your order details so we can investigate and resolve this issue promptly.
My parcel never arrived. Change your carrier to start with and contact your customers faster
Answer by gardens4you.ie
We’re very sorry your parcel did not arrive. We appreciate your feedback regarding our carrier and communication. Please contact our customer service with your order details so we can resolve this issue promptly.
Answer by gardens4you.ie
Thank you for your feedback. We regret that the plants did not arrive in the condition you expected. Your comments are important to us, and we will use them to improve our service and product quality.
Poor quality plants, destined to die. Pest infected soil across multiple orders. Disappointing customer service.
Answer by gardens4you.ie
We’re very sorry to hear about the poor quality of the plants and the issues with pests. This is not the experience we want for our customers. Please contact our customer service with your order details so we can address this and find a suitable solution.
They send me a dead plant.
I did contact them about, but no one reply to me
Answer by gardens4you.ie
We’re very sorry that you received a dead plant and that your messages went unanswered. This is not the service we aim to provide. Please contact our customer service again so we can resolve this issue as quickly as possible.
The plant still has not arrived three days after it was I was told it would
Answer by gardens4you.ie
We apologize that your plant has not arrived as expected. Please contact our customer service with your order details so we can check the delivery status and assist you promptly.
My items have not arrived yet
Answer by gardens4you.ie
We’re sorry your items have not arrived yet. Please contact our customer service with your order details so we can check the status and assist you promptly.
Answer by gardens4you.ie
Thank you for your feedback. We regret that the plants did not arrive in the condition you expected. Your comments are important to us, and we will use them to improve our service and product quality.
Flowers withered on arrival.
Seeds instead of geranium’s arrived.
Answer by gardens4you.ie
We’re sorry to hear that your flowers arrived withered and that you received seeds instead of geraniums. Please contact our customer service with your order details so we can resolve this issue promptly.
