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gardens4you.ie customer
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Aug 14, 2023
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Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet .
Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.
The most unprofessional experience I've ever had. Received plants in spring that were supposed to be plug plants, young specimen but were obviously very old and had bern kept in the pots a year too long and had gotten woody. They were nothing like the sane type of plabt i had previously recieved from them. I couldn't plant them so I asked to return for a refund and they were not forthcoming eventually they agreed. I told they they could puck up the plants as I needed to buy new ones. They said they couldn't afford to pick them up. I placed an order this week, they cancelled it twice without any correspondence and when I enquired I got a nasty letter from them telling me they wouldn't sell to me because I forced the guarantee, demanded a refunding and kept the products. I used the guarantee this offer and now they have blacklisted me. The email and all the transactions have been poorly eroded and very unprofessional
After shipping delivery to Ireland can take 4-5 working days (average) wekend and bank holidays not included. According to dpd parcels 05162158793377 and 05162158793378 tracking informations will be update this evening we expect delivery tomorrow. If not please contact our customer service ASAP with your full shipping details.
gardens4you.ie customer
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6 days ago
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The plants I ordered were broken and looked like they were died
Answer by gardens4you.ie
6 days ago
We deeply regret the inconvenience caused by the damaged plants you received. Please accept our sincerest apologies for this issue, and thank you for bringing it to our attention.
To better assess the extent of the damage and address the situation appropriately, could you kindly provide us with photographs of the damaged products? This visual documentation will assist us in evaluating the severity of the damage.
We would also like to remind you that our warranty is valid until May 1, 2024. We are fully committed to ensuring your seamless shopping experience and will work diligently to rectify this situation.
Once we receive the photographs, we will be able to discuss available options, such as replacing the damaged plants or refunding your order. Our priority is to ensure your complete satisfaction with your purchase.
You can send the photographs of the damaged products to our customer service we wil be happy to solve the issue.
gardens4you.ie customer
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Sep 13, 2023
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Terrible Quality Plants.
recieved 4 plants that could not look any more miserable or sad. It will be 12 months before these look good. Never again will I use this website. And I use plenty online plant shops. Terrible terrible product.
Answer by gardens4you.ie
Sep 14, 2023
Northern Europe lives to the rhythm of the 4 seasons. If you buy nursery plants
(cultivated outdoor all year around) at the end of the growing season, just before autumn arrives, it's normal that their growth won't start until next spring. This is why orders between September and October are guaranteed longer than the usual 2 months.
gardens4you.ie customer
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Sep 1, 2023
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My order hasn't arrived...5 working…
My order hasn't arrived...5 working days later
Answer by gardens4you.ie
Sep 5, 2023
For an unknown reason your parcel shipped on 25/08/2023 and confirmed by us per mail with tracking information https://tracking.dpd.de/status/en_NL/parcel/05162158787269 is returned on 05/09/2023 (today) to our company without any explanation from dpd the transport company.
You are leaving a negative review even though you know full well that this unfortunate and rare incident is beyond our company's control. We cannot put a tracking device on every parcel. We ship to a total of 22 countries, so if you don't let our customer service know that your parcel hasn't arrived on time, we can't guess...We prefer to tell you in all honesty.
We still have standard camellias in stock (13 in total) if you decide to come back to us and confirm by e-mail your complete shipping address including Eircode we will be happy to send you a complete new order or refund the order of course.
gardens4you.ie customer
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Aug 28, 2023
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Stop using DPD for deliveries
Answer by gardens4you.ie
Aug 28, 2023
We're sorry if you've had a bad shipping experience with dpd. We ship to 22 countries in Europe with this company and the majority of deliveries go smoothly. Unfortunately, a delivery incident is always possible what we regret.
gardens4you.ie customer
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Aug 24, 2023
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Worried!!!
Answer by gardens4you.ie
Aug 24, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
gardens4you.ie customer
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Aug 16, 2023
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Everything. Quality of the product very low
Answer by gardens4you.ie
Aug 18, 2023
Thank you for your feedback. Please contact customer service and we will be able to help you further with your complaint.
gardens4you.ie customer
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Aug 15, 2023
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Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are very sorry that the plant did not meet your expectations. We supply relatively young plants that have been grown outdoors, so they require little adjustment and will continue to grow quickly. If the plant does not develop as desired, you can always claim our guarantee,
gardens4you.ie customer
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Aug 1, 2023
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Diseased bulbs , non flowering bulbs non growing bulbs and plants
Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are very sorry that the order does not meet you expectations.
For the one bare root out of three that after soaking had soft spongey drown patch we arranged a full refund.
gardens4you.ie customer
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Jul 30, 2023
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Still don’t have delivery very disappointing service. Does not follow through with what they say on the website.
Answer by gardens4you.ie
Aug 15, 2023
Thank you for your feedback.
We are very sorry for the delivery delay. Due to an unsuccessful delivery attempt (recipient not located) the parcel was returned to the delivery centre and was then delivered to the residence on August 1st. Please contact our customer service if you have not received the package.
gardens4you.ie customer
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Jul 27, 2023
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Answer by gardens4you.ie
Jul 28, 2023
According to our system your order left our company the 21/07/2023 and arrived the 24/07/2023. If you have put a star you certainly had problems with your order take pictures and contact our customer service we will be happy to answer you.
gardens4you.ie customer
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Jul 13, 2023
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Avoid, avoid, avoid!!!
I bought 8 plants from this supplier and I am not impressed. For this money you can buy plants in local garden shops looking more mature and in better physical state. The shop gave me two months to see if they survive. Oven if they survive it will take a long time for them to grow up. For example, I bought Hosta for €6 which came sized about 8 cm tall and about 8 cm in width, for the same money I bought in B&Q the same Hosta sized 25cm in height and about 25 cm in width. A big difference. Lily was delivered nearly white colour and nearly dead. The rest of the plants are in nearly the same small sizes and in very poor conditions.
This is a very misleading advertisements on their website. I do not advise anyone to buy their plants, you will be very disappointed.
Answer by gardens4you.ie
Jul 24, 2023
Our plants are nursery plants grown outdoors, designed to grow in the garden and develop with the seasons. We don't sell florist or supermarket plants fed on fertilizers and grown under artificial light. Our plants, once in the ground, will grow for years to come. We have customers all over Europe who send us photos after several years of using our products. We offer a 2-month warranty on all our plants.
Ordered lavender tree to be delivered to my father for Father’s Day. It looked nothing like the picture on the website. Was very small and skinny with no flowers. Had to re-pot and are hoping will improve. Picture on website very misleading.
Answer by gardens4you.ie
Jun 20, 2023
Thank you for your feedback. Our photos Always show you a mature product photographed in summer period. The photos are there to show you what the article becomes once planted and mature.
Once planted we offer 2 month grow guarantee
gardens4you.ie customer
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Jun 18, 2023
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Ordered 2 plants 1 was OK other plant was very poor ...dont know if it will survive ...
Answer by gardens4you.ie
Jun 20, 2023
Thank you for your feedback.
If 1 plant arrived in poor condition send photo to our customer service we will be happy to solve the issue with something under our guarantee.
gardens4you.ie customer
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Jun 15, 2023
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Some plants arrived damaged, poor customer service
Some plants arrived damaged, plants were packed under pots! customer service dismissive. Won’t be going back. Please note if ordering from Ireland that the company is not Irish and your plants will be shipped from Holland in boxes. Soil was bone dry on most plants. The amount of cardboard used in the packaging was shameful also, enough to make a tree with.
Answer by gardens4you.ie
Jun 20, 2023
The photos we received showed plants in much better condition than your email. As a reminder, these photos were seen by the quality control manager and our manager. We offered you a 20 % discount on these plants and 2 months warranty on these products. If you read some of the comments on this page, you'll see that a lot of customers say: "arrived in time with recycled packaging ...very pleasant".
gardens4you.ie customer
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Jun 7, 2023
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Dead,rotten and unrecognisable plants sent!!!
I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
Answer by gardens4you.ie
Jun 8, 2023
We advertise plants cultivated outdoor all year along. We send the majority of our plants as naturally growing young plants.
These young and robust plants will recover well after planting and sprout anew.
Hosta roots are always sent dry so as not to develop disease or mildew they need to be soaked in water prior to plant them
Pennisteum are ornamental grasses that turn to straw in autumn and winter. In late spring, the plant becomes an ornamental grass again, as we can see from your photos.
The rosebush shows no signs of damage, just like the other items.
gardens4you.ie customer
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Jun 5, 2023
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Still haven’t received my strawberry plants they’ll only be fit for the compost heap when/if they arrive
Answer by gardens4you.ie
Jun 8, 2023
After shipping delivery to Ireland is about 4-5 working days weekend and bank holidays not included. Your order was shipped the 31/05 before the weekend and delivered the 06/06/2023 on time with dpd.
gardens4you.ie customer
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Jun 3, 2023
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Poor service
Purchased tree a week ago. Shipped 5 days ago but still not delivered. DPD tracking is a disaster - continuously being re-routed. Item has been boxed and in transit for over a week with no water. Will be interesting to see condition when it arrives (If ever).
Answer by gardens4you.ie
Jun 8, 2023
After shipping delivery to Ireland is about 4-5 working days weekend and bank holidays not included. Your order was shipped the 30/05 before the weekend and delivered the 06/06/2023 on time with dpd.
gardens4you.ie customer
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May 29, 2023
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poor quality bulbs and grasses. Dead on arrival
Answer by gardens4you.ie
Jun 13, 2023
We have checked in our system that Lilium Oriental arrived damaged and the sum of €23.80 has been refunded on an order of €126.85, one star is very poorly rated and graded as the rest will develop normally.
gardens4you.ie customer
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May 25, 2023
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Venus fly trap
I got the Venus fly trap, but it came very poor condition, kind of half death.
I hope I can bring back to life ☹️
I'll never buy online flower again.
Answer by gardens4you.ie
Jun 13, 2023
The heads of carnivorous flowers live for a few days and then die. This is part of the plant's natural cycle, not the result of buying it on the net. Carnivorous flower heads who turn black need to be removed as the plant grows.
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