gardens4you.ie
Reviews:

715 reviews in the last 12 months5,110 total reviews  

4.39
Good

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Top positive review

Aug 14, 2023
 Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet . Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.

Top negative review

Jun 7, 2023
 Verified review
Dead,rotten and unrecognisable plants sent!!! I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
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Reviews for gardens4you.ie

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Apr 17, 2023
 Verified review

Buy but no delivery or response from business..

I placed an order on the 10 April. Upon payment invoice stated I would receive order within four days. After four days elapsed and my order was not delivered , I sent an email enquiring when the order will be delivered. I got a response stating that a ticket has been issued to follow up someone would contact me shortly. I was also told to be patient and that gardens 4you were very busy, and sending emails would only delay issue being resolved. After two days I still had nobody contacting me. Now a week later and still no phone call email, or order delivery. What a shame if businesses treat paying customers as if they are actually more of an inconvenience and treat them in such a condescending way. I shall rather pay more and support local village nursery
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Answer by gardens4you.ie
Apr 19, 2023
You contacted our customer service department on the weekend when we were closed, sending multiple emails of frustration and saying things you must regret. We came back to you immediately informing you that the package was on its way but that you could still refuse it. The package was accepted the next day 18/04/2023 since you tried everywhere to make us wrong and to obtain the refund of this order via Trusted shops by pretending not to have received any answer from us, we will report you and provide Trusted shops with the evidence of our conversations by emails
Jun 15, 2023
 Verified review

Some plants arrived damaged, poor customer service

Some plants arrived damaged, plants were packed under pots! customer service dismissive. Won’t be going back. Please note if ordering from Ireland that the company is not Irish and your plants will be shipped from Holland in boxes. Soil was bone dry on most plants. The amount of cardboard used in the packaging was shameful also, enough to make a tree with.
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Answer by gardens4you.ie
Jun 20, 2023
The photos we received showed plants in much better condition than your email. As a reminder, these photos were seen by the quality control manager and our manager. We offered you a 20 % discount on these plants and 2 months warranty on these products. If you read some of the comments on this page, you'll see that a lot of customers say: "arrived in time with recycled packaging ...very pleasant".
Apr 2, 2023
 Verified review
Scam! This company have a 100% guarantee email, which they send after you order. It is a total scam. I complained about my plants arriving smashed and was completely ignored. They then cancelled the rest of my orders with no explanation or reason. When I enquired, they accused me of being aggressive. Terrible company.
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Answer by gardens4you.ie
Apr 19, 2023
You have in the past during the covid crisis in 2020 sent threatening, aggressive and intimidating emails that we do not wish to publish here as your comments are indecent. You are now automatically reimbursed for your new orders since we no longer wish to welcome you. We sincerely wish the competition good luck in welcoming you.
Jul 14, 2023
 Verified review
Dpd delivery company left my parcels outside the appartement block without me knowing. One of the trees ( orange tree) I ordered arrived badly damaged with broken branches, leafs and fallen fruits. The other ( olive tree) arrived so dried up with yellow leaves I needed to repot immediately.
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Answer by gardens4you.ie
Jul 24, 2023
We are sorry if dpd have delivered the parcel in this way. Take photos please of these products for the 2-month growth guarantee. If you ever have a problem with these products, please come back to us.
May 14, 2023
 Verified review
Ordered 4 iris ensata last year. They were completely shriveled up and didn’t grow. Ordered the same this year and the same thing happened.. Very disappointed. Drew this to their attention and was dismissed. (Other plants in the order were fine.)
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Answer by gardens4you.ie
May 16, 2023
Your previous order was from april 2022 the guarantee ended in October 2022 and this is the reason why the warranty was void. Our irises are dried rhizomes on a grid. A dry rhizome loses 80% of its volume. Just soak them before planting them in the sunniest part of the garden. The order from 15/04/2023 is guaranteed until the 24/06/2023 don't wait for the end of the warranty to contact us with pictures of these rhizomes if the plants failed to grow.
LP
Linda P.
Dublin
Jun 19, 2023
 Verified review

Lavender tree nothing like image on website

Ordered lavender tree to be delivered to my father for Father’s Day. It looked nothing like the picture on the website. Was very small and skinny with no flowers. Had to re-pot and are hoping will improve. Picture on website very misleading.
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Answer by gardens4you.ie
Jun 20, 2023
Thank you for your feedback. Our photos Always show you a mature product photographed in summer period. The photos are there to show you what the article becomes once planted and mature. Once planted we offer 2 month grow guarantee
Jun 1, 2023
 Verified review

expensive slow shipping, small plants

the order takes a while to be process which is not stated in the delivery time, shipping was expensive and slow, plants arrived at the significantly smaller side of the size scale provided on the website. I would definitely not order again.
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Answer by gardens4you.ie
Jun 8, 2023
The photos on our website show you always a mature product photographed in summer period. After shipping delivery is about 4-5 working days weekend and bank holidays not included. we're in Holland and among the fastest and cheapest on the internet in this sector in the 22 countries where we ship, not to mention the 2-month growth guarantee.
May 3, 2023
 Verified review
Ordered few plants from gardens4you.ie The quality of the plants quite poor,one plant just dead. They were delivered from Holland. The description is one, but the reality is the other one. Dont think I'll order again from there.
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Answer by gardens4you.ie
May 16, 2023
Thank you for your feedback. If you have any note on the quality of the products which are guaranteed until 10/06/2023 take photos and contact our customer service we will be happy to help you.
Jul 3, 2023
 Verified review
Ordered 2 plants. Received 1 dead dry & in poor condition The second plant is also in poor condition and I doubt if it will survive. I will receive credit but would much prefer replacements.
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Answer by gardens4you.ie
Jul 7, 2023
Of the 2 plants we received photos, only one was damaged, so we refunded that one in accordance with our warranty. Once planted, you have a 2-month guarantee on the hydrangea ordered.
May 25, 2023
 Verified review

Venus fly trap

I got the Venus fly trap, but it came very poor condition, kind of half death. I hope I can bring back to life ☹️ I'll never buy online flower again.
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Answer by gardens4you.ie
Jun 13, 2023
The heads of carnivorous flowers live for a few days and then die. This is part of the plant's natural cycle, not the result of buying it on the net. Carnivorous flower heads who turn black need to be removed as the plant grows.
May 22, 2023
 Verified review
The plant was sick when it arrived. Full of brown spots. Trying to recover it with neem oil treatment now. The rest of the products were fine.
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Answer by gardens4you.ie
Jun 13, 2023
Plants grown outside can sometimes have spots - not a disease, but the result of wind, rain or sun. In nature, plants with immaculate foliage do not exist. Removing the leaves is more effective than treating them, because it's useless: once removed, new leaves will develop.
Mar 15, 2023
 Verified review
I ordered some plants . They arrived yesterday I ordered buddleia I thought I would receive more plants that what was in the box I received a very small pot with dried out plant in it I hope this will grow. I ordered lavender plant as well received 5 of those when I thought I was getting one
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Answer by gardens4you.ie
Mar 16, 2023
Thank you for your feedback. Don't worry buddleia in winter (we have -2ºC at night) are often less attractive visually once planted it will grow normally we offer 2 months of growth guaranthy on our products
Mar 27, 2023
 Verified review
Not delivered to correct address, completely different postcode. Had to chase down and couldn't find and got redelivered by recipient which it was wrongly delivered to. Also looks nothing like picture shown, not one rose in bloom which I think should be mentioned before buying
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Answer by gardens4you.ie
Apr 7, 2023
Thank you for your feedback. it is with regret that we learn of dpd's delivery error. If you had informed us we could have sent the driver to collect the package and deliver it to you. Our plants are all grown outside all year round The pictures on our site always show the mature product, our plants are grown outside it is -2ºC in the morning we offer 2 months of growth on all our products.
Mar 2, 2023
 Verified review
Ordered 2 items and when they arrived they were tiny, they would get lost in the garden. The stake was even taller than both. No where close to items advertised online. Delivery charge I thought was excessive. Disappointed in general, I would look elsewhere next time.
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Answer by gardens4you.ie
Mar 3, 2023
The photos on our site are for illustrative purposes only and always show you the products photographed in summer. We are in winter it is -4ºC in Northern Europe we have 4 seasons you seem to forget. Our plants are cultivated outside all year round,The photos on our site are for illustrative purposes only and always show you the products photographed in summer. We are in winter it is -4ºC in Northern Europe we have 4 seasons you seem to forget. Our plants are cultivated outside all year round, you will not find plants cultivated in heated greenhouses or imported like you find in supermarkets. The items are in perfect condition and are identical to the measurements and sizes advertised on our site for these products. The wooden rods are not the stake of the plants, we put them in the boxes to avoid that the plants do not move.
Apr 8, 2023
 Verified review
I ordered two standard plants and an Astilbe Fiery Red. I received only 2 standard plants was so disappointed as I really wanted the Astilbe. Was told to search box again as it was in cardboard. Searched @nd recycled no luck. Refund given. Two expensive to send Astilbe.
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Answer by gardens4you.ie
Apr 19, 2023
The astilbes were roots in a small bag filled with plastic soil stuck in the fold of the cardboard. Alas the root was not found we refunded the €3,50 rather than sending back a parcel with all the Co2 that this entails. Nature and the environment is something we are sensitive to.
Nov 1, 2023
 Verified review
The plants that I ordered looked nothing like what website shows. Basically, recieved 2 stick with a few leaves. Very very disappointing!!! You need to show what the plants look like instead of the mature version. Will not be ordering from your company again.
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Answer by gardens4you.ie
Nov 2, 2023
Our website, like all other plant websites in Europe, always showcases a mature version of the product you are purchasing, whether it's perennial plants, shrubs, or trees. When you select a product, its description includes information about its size and the diameter of its pot. Our plants are nursery-grown, cultivated outdoors year-round. Between September and February, the plants go into senescence and cease active growth that's why we offer a longer shelf life for plants purchased between september and February with complete transparency for over 30 years.
May 21, 2023
 Verified review
This was a €40 gift for a new home. Had I known it would be sooo much smaller than pictured I would have bought flowers. No not impressed with the sales technique ;( I did write to customer service but no response yet, instead I'm asked to write a review....
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Answer by gardens4you.ie
Jun 8, 2023
The photos on our website show you always a mature product photographed in summer period. Don't worry, buddleia can grow 30 to 40 cm per season. They're hardy shrubs that make great butterfly magnets.
Jun 3, 2023
 Verified review

Poor service

Purchased tree a week ago. Shipped 5 days ago but still not delivered. DPD tracking is a disaster - continuously being re-routed. Item has been boxed and in transit for over a week with no water. Will be interesting to see condition when it arrives (If ever).
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Answer by gardens4you.ie
Jun 8, 2023
After shipping delivery to Ireland is about 4-5 working days weekend and bank holidays not included. Your order was shipped the 30/05 before the weekend and delivered the 06/06/2023 on time with dpd.
Mar 3, 2023
 Verified review
Begonia tubers arrived Begonia Pendula. I have seen bigger marbles and some as soft as butter. I would suggest tighter quality control. and a photo of not only the plaint in bloom but a photo of the tubers. Not impressed at all.
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Answer by gardens4you.ie
Mar 7, 2023
Thank you for the feedback. Our roots and bulbs are controlled for more than 30 years by experts and official organizations. Take pictures of what you received our customer service will be happy to offer you assistance and advise for this order.
Mar 29, 2023
 Verified review
I was disappointed to be honest. I thought they were expensive for what I received. Hopefully they will grow as they are roots and then a very small plant of witch hazel which need alot of care to get ir established.
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Answer by gardens4you.ie
Apr 7, 2023
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed for a period of 2 months.