There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Thank you for your feedback. The photo of one of the 2 buddleias received is completely normal for the season especially during the winter period, we have -2ºC at night here in the Netherlands this is nursery plant cultivated outdoor all year around. Do not worry the order is 2 months guaranteed, if the plant failed to grow the item will be simply replaced or refunded.
Verified review
Mar 9, 2023
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Verified review
Feb 26, 2023
My delivery was dumped over the wall and the pot was smashed.
The delivery person should have rang the doorbell and delivered it to the front door instead of throwing it over the wall.
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Answer by gardens4you.ie
Feb 27, 2023
This incident from an unscrupulous delivery person is regrettable and we called the dpd depot in Ireland immediately. We would have preferred to stay on the positive side and have you talk about the replacement that we have arranged as our orders are 100% guaranteed. The star you left will not lower dpd's rating on Trusted Shop but ours which we regret. You could have at least waited for our feedback and responsiveness before leaving a comment of this nature.
Verified review
Mar 5, 2023
10 days later and I’m still waiting
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Answer by gardens4you.ie
Mar 7, 2023
Your order was placed before the weekend 24/02/2023 and shipped normally the 28/03/2023 as we mentioned on our website. After shipping delivery is about 4-5 working days weekend and bank holidays not included, the order was delivered on time with dpd with delivery evidence.
06.03.2023 10:09 Dublin Hill, Cor ...
Delivered.
Evidence
06.03.2023 07:49 Dublin Hill, Cor ...
Out for delivery.
01.03.2023 01:54 Veenendaal (NL)
In transit.
27.02.2023 08:16 DPD data centre
Order information has been transmitted to DPD.
Verified review
Feb 27, 2023
Awful condition.
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Answer by gardens4you.ie
Mar 2, 2023
We are sorry to read your disappointment via your comment we cannot find any mail from you in our system. You had ordered a Euonymus alatus Burning Bush which is a plant still dormant in winter and some Saponaria ocymoides Soapwort roots. We are surprised to read that a problem has occurred on these products, especially the roots which are like our plants well packed. Please take some photos of these products and contact our customer service we will be happy to solve the problem.
Verified review
12 days ago
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Answer by gardens4you.ie
11 days ago
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed for a period of 2 months.
Verified review
Feb 3, 2023
I didn’t realise that some of the plants would arrive not potted and in root form. Maybe it says it somewhere but I didn’t see it.
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Answer by gardens4you.ie
Feb 6, 2023
The photos on our site always show a plant. The product description next to the picture shows you if the plant is delivered as a bulb, rhizome, root or pot plant.
Verified review
Feb 7, 2023
My 9 Erica carneas should have been multicolored but I received almost all of them white which is not what I ordered. In addition they are in very bad condition and extremely small. I could have booth a much better quality elsewhere. Extremely disappointed and will probably not use again.
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Answer by gardens4you.ie
Feb 7, 2023
We are sorry to hear that the Erica carnea received are not what you expected. Please send photos to our customer service of the 9 plants received we will be happy to come back to you with an appropriate answer and solution.
Verified review
Jan 25, 2023
Items arrived damaged.
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Answer by gardens4you.ie
Jan 26, 2023
We are sorry to hear via Trusted shops that some items arrived damaged.
Please take some photos and contact ASAP our customer service we will be happy to solve the problem, the ordered plants are 100% guaranteed.
Verified review
Jan 10, 2023
The plants came completely messed with reduced compost. The trees were smaller than measures and photos and one of them was only 3 twigs. Pots were good quality.
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Answer by gardens4you.ie
Jan 10, 2023
We are sincerely sorry to hear that you are disappointed with the items received. Please send photos evidence to our customer service we will be happy to come back to you with some appropriate solution in accordance with our guarantee. Do not worry all orders placed on our website are 100% guaranteed.
Verified review
Jan 15, 2023
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Answer by gardens4you.ie
Jan 16, 2023
Such a low score must have some explanation. We can't find any mail from you in our system. If you were disappointed with your order, which we regret, please take some pictures and contact our customer service department. We will be happy to help you, especially since the products purchased are 100% guaranteed until May 1, 2023.
Verified review
Nov 28, 2022
I was a little disappointed with my order. I was expecting much larger plants. ( possibly my fault for not taking notice of sizes rather than photos)
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Answer by gardens4you.ie
Nov 29, 2022
We state a delivery height for all pot plants, shrubs and trees
For potted plants, this height is measured from the ground, including the pot. Keep in mind that plants that are planted in a border will be lower in the border, because the pot height disappears under the ground.
Shrubs and trees supplied with bare roots, i.e. without a pot, are measured from the top of the roots and are therefore planted at the same height as the liver height.
We always indicate a delivery height range because it is a live product and products can vary slightly in length during the season.
Once planted, most plants will continue to grow quickly, especially in the spring.
Verified review
Dec 21, 2022
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Dec 4, 2022
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Verified review
Nov 26, 2022
One of the plants looks very poorly
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Answer by gardens4you.ie
Nov 29, 2022
After your email from this weekend we came back to you this morning Monday. As we saw it the plant has obviously suffered from the cold and the 4ºC we had here in Holland. Alocacia polly are beautiful plants but sensitive to the cold the large leaves are made of 80% water and plant fiber, since it was not possible to replace the plant due the cold we have arranged the refund €11.95.
Verified review
Jun 28, 2022
Disappointing and a let down. Unfortunately 6 of the 9 plants didn't survive the delivery in good shape. The flowerheads all turned to mould in the plastic bags they were packed in. In turn the mouldy flowerheads fell down into the plant and any leaves or stalks they lay on turned to slimy mush. I am very disappointed. I'll do my best to cut out the mould and mush and try to bring the plants back to life but that's not what I signed up for. They certainly won't be going in the display I intended them for so from that point of view it was a waste of money. Hopefully I can salvage something...
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Answer by gardens4you.ie
Jun 30, 2022
We are sincerely sorry to hear that. All order placed on our website are guaranteed. Please take contact to our customer service with photos we will be happy to arrange a replacement or a refund.
Here is how our warranty applies.
Warranty period:
-Perennials and potted shrubs/trees: 1 year
-Indoor plants and bonsai: 1 month
-Spring bulbs: 1 growing season until May 31 at the latest.
-Summer bulbs, rhizomes and bedding plants: 1 growing season until October 1st at the latest.
Verified review
Aug 16, 2022
Ordering was easy, but I was disappointed by the appearance on the plant when it arrived. When I contacted the customer services, I was informed it was out of their hands as the plants are grown in gardens and we have just finished a heat wave. The plant looks half dead. Customer services did provide information on how to care for it to get it up to health.
I just feel the plant should have been delivered healthy to start with. It is trans portable, could they not have brought them indoors during the peak hours?
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Answer by gardens4you.ie
Aug 26, 2022
Seeing trees with stained leaves, dry or downright losing their foliage during or after a hot and dry summer, is a regular phenomenon, which has already been observed during the previous heat wave. It generally takes one or two seasons for the plants to recover and replenish their reserves. Go outside look at the nature around you in extreme heat or not there is not a tree grown outside that has immaculate leaves. You can't order plants grown outdoors expecting to receive immaculate green leaves in August during a drought with 34°C during the day.
Verified review
Jun 15, 2022
I bought 5 Hydrangeas. Some of them were weak. One of them had died in 2 weeks. The other one is on the verge of life and death for a month. Three others are better. Also, I have ordered Aubrieta pink but I got Purple colour. Definitely can not recommend the store. The first negative experience of buying plants. All plants bought in Lidl and Woodies were sold in better condition and adapted well.
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Answer by gardens4you.ie
Jun 30, 2022
The power of the plant is stored in its root system. We understand they may sometime not initially look as attractive as plants in a garden center or supermarket, but they are just as strong or even stronger.
Because people usually buy plants buy their appearance, plants are forced into flower to look attractive in a garden center, but will get quite a shock once brought home and planted in your garden. They can take some time to fully recover if ever. Our plants do not waste any energy, they are hardened off and just waiting to boost into life in your garden.
Verified review
Jun 13, 2022
Very poor delivery service considering the price. Would not buy again. Website gives impression based in Ireland but goods dispatched from UK and that’s fine but we all know if it’s dispatched in Ireland it arrives in window time of stated delivery and pay €5 for goods and €15 delivery but it needs to be done as stated or it’s false and misleading.
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Answer by gardens4you.ie
Jun 30, 2022
Our company is based in the Netherland we advertise plants in all Europe it has never been a secret our address is visible everywhere on the site. Shipping on our website is 12.95€ and not €15. We pay 3€ to DPD by parcel in addition to the 12.95€ our company does not earn a cent on the shipping costs.
Your plant cost 6.95€ and there was nothing to stop you from grouping an order and thus lowering the delivery costs with friends or neighbours.
Verified review
Aug 5, 2022
I didn’t like finding out that although the website seems like an Irish (.ie) site the company is based in The Netherlands. It’s a week since my order and the parcel is only now in DPD head office. That’s too long for plants to be in a box. I won’t order from Gardens 4U again. I can’t comment on the product as I haven’t received anything yet
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