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Mar 7, 2024
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The cardboard box should have sort of root retainer inside to prevent football moving so the young trees don't fly around during (wrong)transport. That would prevent the young shoots from getting damaged. The sticker on the box is clever but during handling thousands such boxes a day in a big mailcenter it will still happen that one gets upside down and break all fragile shoots...
I got a delivery with a badly damaged tree and I get a replacement free of charge, no questions asked. That's customer care as it should be...
I only gave Garden4you one star because I had to to in order to be able to write a review. They do NOT deserve even one star. I ordered 4 x Liriodendron tulipifera trees with the intention of growing 4 x beautiful park trees. I got 4 x rubbish trees, not in any way straight or upright; all with their leaders cut off and all in a hugely potbound condition with completely contorted roots. Despite several amicable but fruitless emails Garden4you are refusing to suitably address the situation they have created. I can return the rubbish to them but at my personal cost which they will not refund and as the return cost is not disimilar to my original payment this is a pointless exercise. I will never buy from them again and I certainly woul;d never ever recommends them to anybody else. This could have been so nice an experience all round and wasn't.
There was no explanation that delivery by dos would take so long.
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
We are very sorry that you are disappointed with the delivery. On our website we state that delivery to Ireland takes 3-5 days. The delivery time is an indication, we cannot guarantee it. According to our information, your parcel was delivered within the delivery time. If you are not satisfied with the delivery, please contact our customer service team directly and they will be happy to help.
Mar 7, 2024
Verified review
Young trees damaged during transport
The cardboard box should have sort of root retainer inside to prevent football moving so the young trees don't fly around during (wrong)transport. That would prevent the young shoots from getting damaged. The sticker on the box is clever but during handling thousands such boxes a day in a big mailcenter it will still happen that one gets upside down and break all fragile shoots...
I got a delivery with a badly damaged tree and I get a replacement free of charge, no questions asked. That's customer care as it should be...
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Dec 18, 2023
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Great site. Easy to use , quick responses.
Easy to use website, quick responses and quick delivery. Packages very well.
The plants were bought as a gift and instructions for 'planting out' were forwarded which was great to receive but as someone who doesn't have a huge amount of knowledge about plants it would have been good to receive a little 'how to care for your plant' card as I'm responsible for keeping them alive until they're gifted. 😳😵💫
Overall very pleased.
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Oct 9, 2023
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My hostas came dry rooted. I obviously didn't read the description properly. I hope they all grow and will keep you posted. Everything else arrived well packed and there is a good supply if rain to water them in. I will be ordering again!
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Mar 17, 2024
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Everything came well packaged. A couple of the trees were WAY smaller than I anticipated. As someone with no experience, I hope I can keep everything alive. I would shop here again.
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Oct 5, 2023
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Just ok
Plants could have been a bit bigger…..one of the 3 azaleas was very miserable.
Delivery very good and packing also. May use again. Let’s see how they grow?
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Feb 20, 2024
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Great plants
Great products. Purchased gorgeous pots as well as plants. Plants very healthy and sent with care. Shipping is pricey but would be worth it if buying a lot
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Dec 9, 2023
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very efficient service and delivery, plants do come well wrapped, and in a healthy state. great to get the email advice on planting!
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Feb 3, 2024
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****
Everything I ordered was delivered on time. But I wanted to order more copies of the item and I will have to pay for delivery again.
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Dec 2, 2023
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The plants arrived quickly and in good condition. Unfortunately one of the little roses does not look very strong...