gardens4you.ie
Reviews:

599 reviews in the last 12 months5,286 total reviews  

4.39
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Top positive review

Aug 14, 2023
 Verified review
Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet . Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.

Top negative review

Jun 7, 2023
 Verified review
Dead,rotten and unrecognisable plants sent!!! I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
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Reviews for gardens4you.ie

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Apr 27, 2024
 Verified review
I ordered few plants and I received 3 almost death
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Apr 16, 2024
 Verified review
V small and not what ordered plants were not in great shape
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Answer by gardens4you.ie
Apr 16, 2024
We apologize for the inconvenience caused by the size and condition of the plants you received. Your satisfaction is important to us, and we'd like to ensure that we address your concerns promptly. Could you please contact our customer service team and provide photos of the plants? This will help us better understand the situation and take appropriate action to resolve any issues you may have encountered. Thank you for bringing this to our attention, and we appreciate your cooperation in helping us improve your experience with our products.
Apr 10, 2024
 Verified review

Everything arrived well packaged but smaller than I expected

Everything arrived well packaged. I was a little disappointed with the size of everything They were way smaller than what I would get at local garden center or from other Irish websites I use more regularly. I hadn’t realized they were coming from Netherlands but they were all alive and looker healthy… just extremely small . Hopefully they all take off and grow well once potted ip
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Answer by gardens4you.ie
Apr 16, 2024
We're glad to hear that everything arrived well packaged and that the plants are alive and healthy. We understand your disappointment with the size, and we apologize for any inconvenience this may have caused. Please be assured that the size of the plants can vary due to factors such as growth stage and specific plant varieties. We share your hope that once potted, they will thrive and grow well in your garden. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you and ensure your satisfaction with our products.
Apr 9, 2024
 Verified review
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Answer by gardens4you.ie
Apr 16, 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate the opportunity to learn more about your concerns and see how we can improve. Please feel free to reach out to our customer service team with any further details or issues you encountered. We're committed to providing the best possible service and addressing any issues promptly.
Apr 5, 2024
 Verified review
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Answer by gardens4you.ie
Apr 16, 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate the opportunity to learn more about your concerns and see how we can improve. Please feel free to reach out to our customer service team with any further details or issues you encountered. We're committed to providing the best possible service and addressing any issues promptly.
Mar 20, 2024
 Verified review
Poorly secured shipment. The seedlings were loosely thrown in; one of them did not survive (completely broken)
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Answer by gardens4you.ie
Apr 16, 2024
We apologize for the inconvenience caused by the condition of your shipment. Ensuring the safe delivery of our products is a top priority, and we regret that your seedlings were not properly secured. Your feedback is invaluable to us, and we will take immediate steps to address this issue to prevent it from happening again in the future. We apologize for any inconvenience this may have caused and appreciate your understanding. If you would like a refund for the damaged seedling or if there's anything else we can assist you with, please don't hesitate to contact us.
Mar 5, 2024
 Verified review
Received in a timely manner, a bit smaller than I expected. Not sure yet if they will survive as there are no buds yet.
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Answer by gardens4you.ie
Mar 5, 2024
In winter, perennial plants, shrubs, and trees that are grown outdoors (where it is 2ºC in the morning) do not yet show growth because the sap is dormant and not yet circulating. Do not worry, once our products are planted in well-drained and clean soil, the order is guaranteed from the date of purchase until May 1, 2024, giving you ample time to contact us with new photos if there is no growth by mid-spring.
Feb 14, 2024
 Verified review
Plants extremely small
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Answer by gardens4you.ie
Feb 15, 2024
Thank you for taking the time to share your feedback. We appreciate your concern about the size of the plants you received. It's important to note that during the transition from autumn to winter, many plants enter a dormant phase, leading to a temporary halt in visible growth. This natural process is crucial for the plant's overall health and ensures a strong start when the growing season resumes in spring. The small size you observe is likely a result of this dormancy, and we assure you that, given the right care and conditions, the plants will exhibit robust growth when the season is conducive. If there are specific care instructions provided with your order, following them diligently will contribute to the successful development of your plants.
BH
Feb 12, 2024
 Verified review
Plants arrived in a good condition
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Answer by gardens4you.ie
Feb 13, 2024
Thank you for your feedback. We're glad to hear that your plants arrived in good condition. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support!
Dec 23, 2023
 Verified review

7 of the 15 bare root plants were of very poor quality

The Speedy prompt delivery was cancelled out by the poor quality bareroot plants, they looked more like root cuttings, difficult to distinguish the top from the bottom , see photo. very little information didn’t help either, waste of money
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Answer by gardens4you.ie
Dec 29, 2023
We would like to draw your attention to the response provided by our customer service, which appears to have been overlooked or deliberately disregarded in your recent communication. The information conveyed in the aforementioned response remains accurate, and we kindly request your consideration of the details therein. 2 days ago (Wed, 27 Dec 2023 at 4:31 PM) Customer service reply) Good afternoon, Thank you for bringing this matter to our attention, your satisfaction is of the utmost importance to us. After reviewing the provided photos, we want to assure you that the appearance of Gypsophila paniculata roots is within the normal range. Prior to planting, we recommend soaking the roots in a bowl of water for approximately four hours. This process helps hydrate and prepare them for successful planting. Despite their initial appearance, Gypsophila paniculata roots possess a natural ability to seek out light, when buried under a layer of soil at a depth of 10-12 centimeters. Rest assured, once these products are planted in well-drained, clean soil, your order is guaranteed from the date of purchase until May 1, 2024. This timeframe provides ample opportunity to monitor growth and address any concerns. We encourage you to reach out with new photos in the event of non-growth in mid-spring. Your satisfaction is our priority, and we appreciate your understanding. If you have further questions or concerns, please feel free to contact us. Best regards, The Customer Service
Dec 10, 2023
 Verified review
Rather small twig like . No sign of life .
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Answer by gardens4you.ie
Dec 11, 2023
Thank you for feedback regarding our nursery plants cultivated outdoors. We appreciate your interest and are here to address any questions or concerns you may have. It's important to note that in winter, especially during temperatures as low as -4ºC, the growth of plants can indeed slow down or even cease. This is a natural response to colder conditions, and certain species may appear twig-like during this period. You just need to protect the base with some mulch or some straw during the winter. Do not worry once planted in a well drained soil the plants will develop mid-spring season we offer guarantee until the 01/05/2024.
Dec 6, 2023
 Verified review

For the amateur gardener a ‘live’ photo the trees I ordered in advance would have very helpful to avoid the disappointment of receiving what are basically 2 very pruned back twigs - I understood there would be no flowers but thought there would be leaves.

For the amateur gardener, a ‘live’ photo in advance of the product I would actually be receiving and not the 2 very pruned back twigs which arrived. I understood there would be no flowers at this time of year on the trees I ordered but assumed at the very least there would be leaves. It transpires that there will be no leaves either for almost 2 years. Entirely unsuitable to be used to enhance my patio at this time. Photos on website very misleading and should have additional commentary for the average customer. A very disappointed customer!
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Answer by gardens4you.ie
Dec 7, 2023
The photos on our site always show mature plants photographed in summer, precisely to give an idea of what the plant will become. Just base your judgement on the weather and the season we're currently in - it's currently 4ºC in Holland - fruit trees are deciduous and always lose their leaves in winter, since our plants are nursery plants grown outdoors. Leaves are solar collectors and enable plants to transform sunlight into energy. In autumn and winter, there's less light and it gets colder. Leaves can no longer produce food for plants. A sort of plug forms at the base of the leaf, preventing sap from circulating. Leaves dry out, stain, become brittle and fall off. Don't worry, once these products have been planted in clean, well-drained soil, the order is guaranteed from the date of purchase until May 1, 2024, giving you plenty of time to come back to us with new photos in the event of non-growth in mid-spring.
Nov 8, 2023
 Verified review
My wife ordered a XL Pot but didnt check the size, XL = 18cm which is a very small pot. She thought also it was an Irish site but was not had an Irish domain .ie but its actually Dutch she paid shipping and must pay for the return also. So not worth the expense to return (12euro to get it and 16 to return 28E shipping fees). Two points XL is not 18cm and .ie domain but returns shipping to NL is very expensive but shipping to IE would have been half the price.. Ended up having to keep the small pot :-)... If ordering make sure of everything chances are you are not returning the item.... Apart from that nice people...nice goods
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Answer by gardens4you.ie
Nov 8, 2023
Thank you for providing your feedback. Upon reviewing your concerns, it appears there was a discrepancy in pot size perception. We understand that you initially measured the pot in inches, and we want to clarify that our website specifies a 18cm diameter, not the 7cm that was initially perceived. The 18cm ceramic pots are labeled as XL on our site to ensure transparency and avoid any confusion in the product description. Our company, based in the Netherlands, proudly displays its physical address on the website. We adhere to tax regulations in all countries we ship to, contributing to the local economies, including Ireland and Europe. Regarding return policies, as outlined in our terms and conditions, if an error arises from the customer's end, the return is at their expense. However, should a mistake occur on our part, we are committed to covering the costs of replacement or providing a full refund. Your satisfaction is our priority, and we appreciate your understanding in this matter.
Nov 3, 2023
 Verified review
Your delivery partner was very poor. The shipment arrived in parts over the course of a week with one of the heather's half dead. On of the delivery drivers left them upside down. When queried and brought to his attention the box said live plant and upright arrows, he shrugged and said "they've been thrown all over the van all day".
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Answer by gardens4you.ie
Nov 3, 2023
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with our delivery partner. We deeply regret that the condition of your shipment did not meet our usual standards. We take such matters seriously, and we will address this issue with our delivery partner to ensure that corrective measures are taken. Your feedback is invaluable to us, and we appreciate your patience as we work to rectify this situation. Once again, we apologize for any frustration caused, and we are committed to ensuring a more positive experience for you in the future.
SE
Sophia E.
Wicklow
Oct 26, 2023
 Verified review
I ordered 6 Asters but only received 5. I was offered a refund because to replace the missing plant would cost more than the postage. So! I wanted 6 and it wasn't my problem that they left me one short. This is the second time this has happened recently - another supplier gave me 10 bulbs instead of 12 which is also annoying. Apart from this my other items in the order were fine and packaging and speed of delivery were very good!
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Answer by gardens4you.ie
Oct 26, 2023
We're sorry if you missed an Aster bulb in the package. For reasons of minimum package weight, shipping costs (€14.95) and C02 our system automatically refunds the item at €1.92. This is a decision we have taken because the parcel could not be handled by the carrier.
Oct 16, 2023
 Verified review

The condition of the plants

The condition of the spider plants wasn’t good.
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Answer by gardens4you.ie
Oct 17, 2023
We recently learned about the condition of the spider plants you received, and we are sorry to hear that the plant haven't been thriving as expected. Your satisfaction is our priority, and we are here to provide guidance on how to revive the plants. To help you rejuvenate your spider plants, consider the following tips: Ensure that the soil is consistently moist but not waterlogged. Spider plants prefer well-draining soil. Place the plants in indirect sunlight. Spider plants do well in bright, indirect light but can also tolerate lower light conditions. Allow the top inch of soil to dry out before watering. Overwatering can lead to root rot. Trim any yellow or brown leaves at the base to encourage new growth. Additionally, we want to assure you that our plants come with a guarantee until May 1, 2024. If, despite your efforts, the plants do not show signs of improvement or if you have any further concerns, please reach out to us. We are committed to ensuring your satisfaction and will work with you to find a suitable solution. Feel free to contact our customer service with any questions or updates on the plant's condition. We appreciate your understanding and are dedicated to making sure you have a positive experience with our products.
Oct 6, 2023
 Verified review
In the past I have them excellent but the plant I just got delivered looked half dead. But I'll see if it recovers, hopefully
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Answer by gardens4you.ie
Oct 6, 2023
Thank you for your feedback. We have 10ºC at night and 16ºC during the day. The Helleborus nige are not visually attractive at this time of year as young specimens. Do not worry once planted the young plants will remain dormant the all fall and winter the transition will take place in the spring the order is guaranteed until May 1, 2024.
Oct 5, 2023
 Verified review
A purchase was a gift and there did not seem to be any cards to write a message, also I would have liked the option of purchasing a container for the plant.
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Answer by gardens4you.ie
Oct 6, 2023
Thank you for your feedback. We have checked in our system and unfortunately the gift card option (payable) was not selected at the time of your order and no pot or container was added to your order from you at the time of purchase we do have a nice assortment.
Oct 1, 2023
 Verified review
My plants were shipped on the 18th September but I didn’t receive them until the 27th !!! This seems a very long time considering I only live in Cork !! Also I am disappointed with the size of the Percy Wiseman Rhododendron…. It’s tiny , compared to the Rhododendron Sappho !!! ( see photos ) The Azalea, mollis Orange is quite scraggy and floppy . Also soil has separated from edges of all 4 plants . I feel these plants may have sat in a dpd van for a few days before they were delivered to me . Overall , disappointed with my first experience with gardens 4 you , I spent approx €60 on 4 plants including delivery and expected bigger and better quality plants for my money .
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Answer by gardens4you.ie
Oct 2, 2023
Thank you for your feedback. Our plants are nursery-grown, nurtured from the outside, and they grow at their own pace, each specimen or variety has its own growth pattern. They are designed to endure over time, lasting for 10, 15, or even 20 years. You have a guarantee until May 1, 2024, and you will see that these plants will be exceptional in the spring.
Sep 20, 2023
 Verified review
A number of the plants received have black spots on leaves . Completely dry and gasping for a drink on arrival
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Answer by gardens4you.ie
Sep 20, 2023
Thank yóu for your feedback. We are very sorry to hear that the order did not meet your expectations. Please directly contact our customer service and we will be happy to assist you.