There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Plants arrived looking very healthy and professionally packed.
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3 days ago
Lovely plant arrived
Would be good to be able to track
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4 days ago
Very good, you get what you ask for and a little more
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10 days ago
Very good
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10 days ago
It would have been 5 stars as the plants arrived healthy, but I chose an Irish site to support Irish business and found out during the shipping process that they aren't in Ireland at all. Overseas companies shouldn't be allowed to have .ie websites.
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Answer by gardens4you.ie
8 days ago
It is no secret that we are based in Holland, our physical address is on the site and we also explain on our site who we are, where we ship from, how and our passion for plants. We have been selling our products to Ireland for more than 20 years and pay our taxes (VAT) in your country, which brings in foreign currency and helps the country's economy.
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12 days ago
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Mar 11, 2023
Arrived quickly, plants were in good order, well packaged inside the box so not to get damaged. Delivery was punctual. The box itself could do with another bit of sellotape. Thank you very much!
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Mar 9, 2023
Great plants but could do much better at packaging them for delivery. Plants arrived some looking more worse for wear than others. They have survived but have been slightly damaged.
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Mar 7, 2023
Good products
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Mar 6, 2023
very fast delivery, plants were a lot smaller than expected but in good condition
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Mar 3, 2023
Very good service
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Feb 28, 2023
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Feb 22, 2023
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Feb 21, 2023
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Feb 19, 2023
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Feb 17, 2023
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Feb 17, 2023
I ordered the Orange Tree / Lemon Tree Combo and although the plants arrived in perfect healthy condition I was a little disappointed that there were no fruits on the plants as the picture indicates. I had bought a previous one from a garden centre and they had some ripe fruits. These were for a gift and looked, unfortunately, rather insignificant. Perhaps it's the time of year! However I have always been pleased with this company and will continue to make purchases. The plants were packed really well, with no damage at all!
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Feb 14, 2023
All arrived safely but labeling of the plants could be better
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Feb 14, 2023
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Feb 13, 2023
Good website. Prices good (delivery add on expensive). Nice range. Cleverly packaged with dormant species etc. could be clearer it is shipped from Netherlands on site. Some items weren’t potted surprisingly so will see how they do.
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