Review summary
Customers appreciated the wide variety of designs and customization options available for their cases. Some also praised the texture and protective qualities of the case build. However, many customers expressed frustration over delayed or missing deliveries and a lack of updates regarding their orders. Opinions on print quality were mixed, with some disappointed by graininess, incomplete prints, or visible production flaws. Feedback on build quality was also divided, as some noted defects or flimsiness in the cases.
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How Trusted Shops prevents fake reviewsReviewsyourcustomphonecase.com
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Verified
Awesome product! High-quality and accurate color rendering. I had this phone case imprinted with a close-up of a painting I made, and I am very pleased with the result! I would definitely order from them again. The case has a bit of a textured feel to it where the image is, it's not a smooth plastic feeling and the print is matte, not glossy. I am happy with both of those features but felt they ought to be mentioned. Highly recommend!
Verified
I love that I can pick the pictures I want for my case. I don't carry a purse so the wallet case is perfect for me.
Verified
The camera ridge had melted/rough plastic that was not smooth. There were also some minor divots throughout the bottom of the case.
Verified
Good fit. Looks great!
Options and available designs were plentiful. Was able to get exactly the case I wanted.
Reply from yourcustomphonecase.com
Thank you, Scott! We're delighted to hear you found exactly the case you wanted and that you're happy with both the design options and the fit. We hope you enjoy your case!
Verified
Verified
Easy and turned out great.
Easy to do with the image i had. Turned out amazing.
Verified
Good, good and good
Easy to use website, many options available, good communication, quick delivery and good quality product.
Reply from yourcustomphonecase.com
Thank you for your lovely feedback! We’re happy to hear that you enjoyed the website experience, delivery, and product quality. We hope to welcome you again in the future!
Verified
Verified
I have not received the item yet. I paid for it though. Please respond.
Reply from yourcustomphonecase.com
We're sorry to hear your order hasn't arrived yet, that's not the experience we want for you. We'll reach out by email to sort this out, or you're welcome to contact us via https://yourcustomphonecase.com/faq#contact.
Verified
Very disappointed. I've ordered from here before and haven't had an issue. This time I ordered my case and they reject the order but give me back credit to repurchase. Fine. That was a headache but then they offer absolutely no tracking for my now. Already delayed package. Still hasn't shown up by the way and they have the audacity to send a review prompt.
Reply from yourcustomphonecase.com
We’re sorry to hear about your experience and understand your frustration regarding the rejected order, lack of tracking information, and delivery delay. We will contact you by email shortly to look into this and find a solution. If your order has been lost in transit, we will of course arrange a free replacement.
Verified
Happy daughter!
This was so worth it. Made my daughter so happy. The case is perfect for her pixel 10a and it feels very well protected.
Reply from yourcustomphonecase.com
Thank you for your lovely review! We're so glad to hear it made your daughter happy and that the case fits her Pixel 10a perfectly while offering great protection. We hope she enjoys using it every day!
Verified
Reply from yourcustomphonecase.com
Thank you for your feedback! We’re hope you’re happy with the service and the cases.
Verified
The case isn't very protective, and the front cover keeps slipping off. I'm happy with how the logo came out on the back cover.
Reply from yourcustomphonecase.com
Hi Tony, thank you for your feedback! We're glad to hear that you're happy with how the logo turned out, although we're sorry to hear the case feels less protective and that the front cover slips off. Your comments are very valuable to us and help us improve our products. We hope you will still enjoy your case.
Verified
Reply from yourcustomphonecase.com
Thank you for your feedback! We’re hope you’re happy with the service and the cases.
Verified
Reply from yourcustomphonecase.com
Thanks for your feedback! If there is anything we can help you with, please let us know. 😊
Verified
This is not the case that fits my phone I have an galaxy s4 ultra
Reply from yourcustomphonecase.com
We're sorry to hear that the case doesn’t fit your phone. This is not the experience we aim to provide, and we will contact you by email to resolve this for you. Please note that we always offer a free replacement in situations like this.
Verified
Good soft case
Like the case overall. The soft case makes it harder to put in and take out of cell phone holster. Great texture to hold in hands without dropping.
Thanks,
Doug
Reply from yourcustomphonecase.com
Thank you so much for your kind words! We're thrilled to hear you're happy with the case. Enjoy your personalised case!
Verified
Quality issues
The print does not cover the whole phone case which seems simple enough to do since it’s just diagonal black and white alternating lines and a graphic in the center of case. The MagSafe element can also be seen through the print so the quality of the print is pretty bad but the main issue is the print not covering all the way to the top of the case and all the way to the bottom of the case.
Reply from yourcustomphonecase.com
We’re very sorry to hear about the print quality issues and that the design does not fully cover your case as expected. We understand how disappointing this must be, especially with a design that should align perfectly. We will contact you by email shortly to resolve this for you.
Verified
Reply from yourcustomphonecase.com
Thank you for your feedback! We’re hope you’re happy with the service and the cases.
Verified
picture did not cover the front like it was supposed to. just a little disappointed after ordering from you many times
Reply from yourcustomphonecase.com
We’re sorry to hear that the picture didn’t cover the front as expected, especially since you’ve ordered from us many times. We understand how disappointing this is. We’ll contact you by email shortly to arrange a free replacement.
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- www.yourcustomphonecase.com
- Haarlem, NLD
About
We are YourCustomPhoneCase and we're dedicated to making just that – a personalised case unique and just for you! We are based in the heart of Amsterdam (the Netherlands) and we operate in the e-comme...
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