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Review summary
Customers consistently praise the high quality, durability, and craftsmanship of the products offered. Many also highlight fast, professional, and reliable service. Delivery is frequently mentioned positively for its speed and reliability. Shoppers appreciate the wide variety and availability of specialized tools, and pricing is largely viewed as fair or competitive, with some customers appreciating discounts and value. A handful of reviews note a smooth ordering process. Some customers mention issues with communication or support, including language barriers or slow responses. A few cite delivery delays or problems with couriers. There are also occasional reports of stock shortages and complications or confusion with payment procedures.
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How Trusted Shops prevents fake reviewsReviewsDICTUM - More than tools
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(149)
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Top quality and very good service
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Outstanding quality Pfeil wood carving tools and various bench accessories including a Verital carver's vise. Good delivery to a nearby service point despite Postnord.se being the worst home delivery carrier in Sweden.
Reply from DICTUM - More than tools
Thank you very much for your kind feedback!
We’re delighted to hear that you are satisfied with the quality of the tools and accessories. At the same time, we appreciate your note regarding the delivery experience and understand the inconvenience.
Kind regards,
Your DICTUM Team
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Very good.
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Dobry produkt szybka wysyłka
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Great tools at a reasonable price but the delivery was not as expected. It was sent by DHL but ended up in the terrible Postnord.se system which failed to deliver and lied about trying. In the end I had to pay ransom to Postnord to receive the package at a nearby service point. I have yet to collect it, but will soon.
Reply from DICTUM - More than tools
Thank you very much for your review! We’re sorry to hear that there were issues with the delivery. We very much hope that you’ll receive your products soon.
Kind regards,
The DICTUM team
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La tienda es increíble, las herramientas de excelente calidad, lo único que diría es que en ocasiones no surten el almacén oportunamente y tardan mucho en resurgir.
Reply from DICTUM - More than tools
¡Muchas gracias por sus comentarios!
Nos alegra mucho saber que valora tanto nuestra tienda como la calidad de nuestras herramientas. También le agradecemos su observación sobre la disponibilidad de algunos artículos. Entendemos que los tiempos de reposición pueden resultar frustrantes cuando se espera un producto concreto.
Agradecemos sinceramente que se haya tomado el tiempo de compartir su experiencia con nosotros.
Un cordial saludo,
El equipo de DICTUM
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Polyester Threads
Everything is perfect. I am only missing a bit more of Polyester Threads for leather.
The only serious problem is that I don't have the money to buy all of your tools.
Reply from DICTUM - More than tools
Thank you very much for your wonderful feedback!
We’re delighted to hear that you’re enjoying your experience with us 😊 And we had to smile at your last comment — we know the feeling, sometimes the wish list grows faster than the toolbox!
We’ll gladly take your note regarding the polyester thread assortment with us as well.
Kind regards,
Your DICTUM Team
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Fast delivery.
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Everything was as expected, very well packed and on time.
Highly recomended shop!
Reply from DICTUM - More than tools
Thank you very much for your wonderful feedback!
We're delighted to hear that everything met your expectations, your order arrived well packed and on time, and that you had a positive shopping experience with us.
Thank you for your recommendation – we truly appreciate your trust and look forward to serving you again!
Kind regards,
Your DICTUM Team
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Maybe one star is too harsh because I really really like the tools. They are 1st rate. What I'm reviewing here is my experience with the payment and delivery.
I bought some tools recently and went through the ordering process and payment which was more complicated than it has to be, but nothing too annoying.
Then after a little while I got an email from Dictum in German (which I then had to translate) that said that my purchase wasn't completed (even though the amount was reserved on my bank account).
I then went through the whole process of finding and ordering the tools again with the same result. I asked their ai assistant what to do, it told me that my money would be unreserved in a few days.
I thought I could rely on that and then submitted a complaint describing all of this. Then I went on to try and find the tools elsewhere. It was lucky I didn't because a few days later the money was withdrawn from my account and the tools were shipped. So a happy ending but an infuriating, almost Kafkaesque process. The worst part of it is that I had a similar experience the previous time I ordered.
Reply from DICTUM - More than tools
Thank you for taking the time to describe your experience so openly.
We are very pleased that you value the quality of our tools so highly. At the same time, we are sorry that the ordering and payment process was so confusing and frustrating.
Receiving contradictory information about whether an order was completed, seeing funds reserved and later charged, and then having to repeat the entire process understandably creates uncertainty. We also regret that the communication was not provided in your language and that a similar issue had already occurred with a previous order.
Although we are glad that the tools ultimately arrived, we understand that the process leading up to the delivery was far from satisfactory. Thank you for your detailed feedback — it helps us identify where the customer experience needs to become clearer and more reliable.
Kind regards,
Your DICTUM Team
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Fast and precise
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le grand choix d'outils et la livraison rapide
Reply from DICTUM - More than tools
Merci beaucoup pour votre avis positif !
Nous sommes ravis que vous appréciiez notre large choix d’outils ainsi que la rapidité de la livraison. Merci pour votre confiance et au plaisir de vous accueillir à nouveau chez DICTUM !
Bien cordialement,
L’équipe DICTUM 😊
Verified
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- +494564645
- dictum.com/en
- moana.koenig@trustedshops.com
- Plattling, DEU
About
We practise traditional values and preserve ancient knowledge, but still we keep up with the times. Driven by a passion for crafts, our enthusiastic and accomplished team develops innovative products ...
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