Review summary
Many customers appreciate the website's ease of use and find the booking process straightforward and quick. Customer service is frequently described as friendly, helpful, and responsive. Air France staff receive praise for their professionalism, courtesy, and friendliness, both on the ground and during flights. The onboard experience is often highlighted for good food, comfortable seating, reliable service, and amenities such as Wi-Fi, with some customers also appreciating easy or free seat selection options. However, some customers encounter issues with website navigation, technical glitches, and confusing processes. Complications can arise with payment options, seat choices, and technical errors during booking. A minority of reviewers report unresponsiveness or unresolved issues from customer service. Pricing practices, hidden fees, and extra charges for seats and baggage are sources of frustration and are perceived as unfair by several customers. Some also mention slow boarding or baggage claim, as well as frustration with extra charges or confusing processes related to seat selection.
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You rock Air France way to go. Merci
Excellent customer service
The booking page was clunkly
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Let yourself be inspired by the sophistication of the French trip and live a singular experience by booking your plane ticket online! With more than 300 destinations served and a hundred countries cov...
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