Review summary
Customers consistently highlight the ease and simplicity of booking flights, as well as the intuitive navigation of the website. The professionalism, kindness, and helpfulness of Air France staff, both on the ground and in the air, receive frequent praise. In-flight experiences are generally positive, with many noting comfort, smooth flights, and high-quality onboard service. The option to select seats during booking is also valued by many travelers. However, some customers experience confusion and frustration regarding pricing practices, added fees, and perceived deceptive upselling. Technical issues with the website, such as crashes, login difficulties, and authentication problems, are a recurring source of complaint. While many find customer service interactions positive, others report issues with responsiveness and the effectiveness of support. Additionally, the seat selection process and related fees can be unclear or unsatisfactory for some.
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