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airfrance.us
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4,293 reviews in the last 12 months5,809 total reviews  

4.28
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Top positive review

Mar 16, 2024
 Verified review
I experienced some trouble choosing seats on the leg of my trip operated by another carrier (Delta). First it let me choose seats from the seatmap. But then I got error messages, and the portal wouldn't let me go any further. When the error cleared it did not have the chosen seats I had tried to pick for that leg. So I reached out to AF customer service, who were very nice and prompt and helpful. They confirmed this was because it was operated by another carrier and I should reach out to CS of that carrier, which I thought made sense and I was happy to do. I engaged w Delta's CS, who were just as nice and prompt and helpful as AF's. The rep offered to stay on with me while I finished the booking, at which point I could pass her the ticket #s and flight details and she would help me choose the seats. After all that, when the booking confirmation came up on the screen it did have the original seat #s I had tried to select in the first place and the Delta rep confirmed those seat selections did go through to Delta. It just took a long time and was confusing. I think it's fine either way, to be able to choose the seats or not be able to and give the details to a rep at the other carrier, but it caused a lot of confusion for me and used a lot of time getting the erroneous error message and after all that it took the seat selection anyways.

Top negative review

Sep 24, 2023
 Verified review
Living in the USA, I am not a regular Air France/KLM customer, so I cannot comment on the website or the airlines from the perspective of a cash customer. However, as a hobby, I arrange travel and manage frequent flier accounts for 25+ friends and family. Consequently, I have far more knowledge of frequent flier programs than most people. As far as FlyingBlue is concerned, it is difficult to find something nice to say. 1) I do appreciate that transfers from Chase to FlyingBlue are instantaneous. (That is, when they are working at all.) It is frustrating that some other airlines still take a couple days to process an online transfer, and award seats may disappear before the points are available. 2) When attempting to transfer points to FlyingBlue from Chase, I got an error message, something along the lines of "This transaction requires special handling, please call...." I tried on my wife's account, and got the same message. So, I set up yet another account in my daughter's name, and the transaction went through without a problem. I googled the error message, and apparently this has been a regular occurrence with FlyingBlue for at least a few years. Some folks report that it was due to slightly different name spellings between their Chase and FB accounts, but that is not the case for me, and we have transferred points before. I do not know if the glitch is with Chase or FlyingBlue, but since you have chosen to be partners, you should correct this longstanding bug. 3) Why is it necessary to select a specific airline to perform an award search? I have just one FlyingBlue account, and, as far as I can tell, the search results are the same whether I choose the KLM link or the Air France link. (I have not tried a search on Transavia.) 4) When performing an award search, a 6-day calendar of results will appear, but the miles indicated on the calendar do not reflect the actual miles required. You must click on each day individually to see the actual results. 5) The mileage requirements for award tickets are completely out of whack. You might find one itinerary from Europe to North America in economy for 15,000 miles, which is a great price, even with the fees considered. However, the other itineraries, which are nearly identical, will be priced at 275,000 miles. WTF? I find it hard to believe that anybody would look at the results page and choose the 275,000 option, when the 15,000 option is readily available. It seems clear that you do not want to offer award tickets on certain flights. If that is the case, then you should simply not show those flights, which will clear up the clutter on the results screen. 6) Award pricing for premium cabins is simply absurd, often 600-700K for a one-way ticket in business class. Who would blow that amount of points on a single one-way ticket? As with most people, the bulk of my points are from credit cards, and I can transfer those points to multiple airlines. Why would I transfer 700K Chase points to FlyingBlue to get a single one-way ticket in business class? The same points could get me 8 tickets on United, Air Canada, Singapore, Iberia, British, Turkish, etc.? Better still, some of these airlines only assess fees of $6, compared to FU fees of $250+ on FlyingBlue. When planning award travel, I continue to consider all options, but FlyingBlue rarely comes out on top.
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Reviews for airfrance.us

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8 days ago
 Verified review

Thanks to chili answering center

Thanks. A lot to have answered very quickly to my request with your center in Chile The lady who answer in French was particularly polite and efficient Thanks also to have arrange the ticket with miles Globally, except the cost, all was perfect
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12 days ago
 Verified review
I appreciated that what was included with the ticket was clearly stated. I was also pleasantly surprised to see that Business Class offered quite a bit of space, even though it's a shorter flight. Looking forward to experiencing everything offered.
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5 days ago
 Verified review
The online booking was Glitching and automatically booked me in the wrong class becuz it was Cheaper. This caused problems when trying to seat people In different classes Together. I called and the rep Was kind, knowledgeable and effective!
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16 hours ago
 Verified review

Test the book with miles function please

You have some code issues with the book with miles part of the site. After a few searches it stops working. The ‘easy’ fix is to delete all cookies and local storage. I don’t know exactly what’s causing it, but that’s what testing is for.
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Apr 5, 2024
 Verified review
The site stops working after so many minutes while actively searching for flights. I will have to log off and wait at least 15 minutes to log back in and continue searching for flights and doing my comparisons. It gets super annoying!
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Apr 6, 2024
 Verified review
Very difficult online experience, in ordering online tickets. The PAY link went nowhere. The Chat robot was apparently taking a break. Altogether, I spent several hours over two days, simply to make payment for my booking.
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Apr 3, 2024
 Verified review

Efficient booking procedures!

Not only was your website for scheduling my upcoming trip to Europe using award miles Intuitive and efficient, your telephone number was promptly answered by a knowledgeable, attentive, and pleasant representative!
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Mar 31, 2024
 Verified review
Website made it easy to get my mileage tickets. Wish more flights were available with miles. I needed an earlier arrival time that was offered with $ but not miles. Childrens tickets could be cheaper. Thanks you.
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Mar 29, 2024
 Verified review
I was so happy to see your website work at last. I had to travel with other airlines since it did not work in the past. I am so grateful someone fixed it. I love Air France and its wonderful service and crew.
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Mar 28, 2024
 Verified review
Value of service. Please don't charge your loyal customers for basic/economy seat selection. We are already paying for the fair ticket value and we earn loyalty points by using the flyblue credit cards!
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Apr 8, 2024
 Verified review
I recently had booked a flight to Europe that I needed to cancel soon after. AirFrance did this easily and without hassle. I received my refund promptly. I will absolutely use their services in the future!
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Apr 1, 2024
 Verified review
Did not respond to my problem! After several phone calls, 2 different agents, and broken promises I still have problem. Had to cancel some medical priorities because of failed promise to fix and call back.
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Apr 6, 2024
 Verified review

very happy with our experience…

we were very happy with our experience getting enrolled in Flying Blue and reserving flights. it was also easy to use our existing credit card points converted to miles to pay for most of our fares.
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10 days ago
 Verified review
Reasonable price ,excellent consumer service for elite members ,excellent staff to answer call ,excellent connection,always greet elite member on flight and good offers for use of miles for flight
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Mar 26, 2024
 Verified review
I already travel with Air France many times it was very good but when I was checking flying blue I found that my miles was 0 I’m sure that my last trip with Air France was record in flying blue
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Apr 5, 2024
 Verified review
Keep things the way they are. All I want is for the flight to be on time and my luggage to be there ( duh). Ps. About the meal bread used to be good especially from Paris now it socks!
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Apr 1, 2024
 Verified review
I like very much flying with Air France, specially when I travel for a long flight, the hostess and stewards are very friendly and buying the tickets online was easy
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Mar 25, 2024
 Verified review
Your website seems to be functioning much less efficiently (clock keeps spinning forever) and is not reliable during off hours, and especially on weekends.
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Apr 1, 2024
 Verified review

The website for making reservation is AirFrance US.

The website for making reservation is user friendly & helpful. It took me and a friend booked our flys to Paris then proceed to Clermont Fd. So speedy.
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6 days ago
 Verified review
In a very difficult situation (husband death) I received a lot of understanding and help in handling transportation steps. I very much appreciated it.
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