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airfrance.us
Reviews:

5,558 reviews in the last 12 months8,669 total reviews  

4.32
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Most relevant positive review

Jun 28, 2024
 Verified review
I have been using the reward calendar for booking trips in the past - which is an extremely helpful tool. For about two months that tool is no longer available, which makes the process of booking online very tedious. A user needs to check each day and different airports for what they can afford. If you are booking for two people or more it becomes even more challenging. I have called AF, and have gotten a variety of responses. The last one, Andrea at AF said there was a”glitch” and clients and AF booking agents were never supposed to see the calendar of reward travel … rather both groups are supposed to search for flights day by day. The calendar only works for cash purchases. I said “WHAT?” I have been searching this way for a couple of years, and now the “glitch” was fixed by not allowing such a helpful tool to be removed?? Once I hung up, I checked award travel with my husband’s account and “Voila” it worked! However, after checking award travel a few times, it disappeared again. I have recommended people sign up for the AF flying blue program (2 people signed up for your credit card as a result) in the last year. I think you have a good program, however I am not understanding the contradictory responses from your employees and the removal of a very practical and useful trip planning tool, that has no downsides that I can see. Other airlines use such similar tools. It also frees up the phone lines if people can plan their trips online. I suggest you rethink this or fix the new “glitch” if it was unintended.

Most relevant negative review

Dec 13, 2023
 Verified review
Dear Air France Customer Service, I am writing to express my disappointment and frustration regarding my recent experience with your airline. I am a frequent business class passenger, and I have always chosen Air France for its reputed excellence in service. However, on my most recent flight, I encountered several issues that have compelled me to inform you of my dissatisfaction. Firstly, there was a lack of competence displayed by the airport personnel and authorities. Despite booking a business class ticket, I was surprised to learn that there was no provision for business class passengers' transportation. This is highly unprofessional and not in line with the level of service that I have come to expect from Air France. Moreover, the wait that ensued was unacceptable. After being informed that there would be no separate transportation, I was made to wait in a bus for over 20 minutes until it was full of passengers. This unnecessary delay caused inconvenience and discomfort to all passengers involved. Additionally, once we finally reached the plane, we were forced to wait an additional 15 minutes inside the bus before being allowed to board. Such delays only serve to tarnish Air France's reputation and detract from the overall customer experience. It is my earnest request that Air France takes swift action to rectify these issues with the airport personnel and authorities. Measures need to be put in place to ensure the smooth and efficient transportation of passengers, especially those in business class. This will not only improve the airline's reputation but also demonstrate a commitment to providing a superior level of service. I trust that Air France, being a reputed and esteemed airline, will take this complaint seriously and address the shortcomings I have raised. I hope that my feedback will contribute to the ongoing effort to enhance the overall passenger experience. Thank you for your attention to this matter. I look forward to a prompt response and a satisfactory resolution. Yours sincerely, Hicham Bennani
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Reviews for airfrance.us

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10 days ago
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Connection to PayPal timed out. When I tried again, premium economy for our outbound was sold out and we had to change the itinerary at added cost.
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Sep 19, 2024
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The website kept glitching. Called customer service to help with purchase of kids ticket but they could not find the same flight I could see on line
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7 days ago
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Prices lower when i book on Delta for same flights More seats available on Delta than air france for same flight Different seats configuration
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11 days ago
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Booking online was user friendly and easy to follow. I was guided to the next step and every step in the process with ease and very detailed.
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11 days ago
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the website is a little wonky. takes a little bit for someone to answer the phone, on hold a bit but once they picked up they were helpful.
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7 days ago
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I used to be able to travel on business class for around $3200 rt and now that is the price just for economy premium- that’s quite a jump.
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5 days ago
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It was a regular flight. Annoying that the 12:50 flight to Hamburg appears to always be delayed due to late arrival of the aircraft.
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6 days ago
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Website was comprehensive and easy to navigate. Prices were considerably lower than on third party sites listing the same flights.
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10 days ago
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Easy of use your website. And good customer service one I needed one. And of course competitive, if t not the best, ticket pricing.
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12 days ago
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Clean screens, not filled with extraneous information. Colors clear, easy to read. Like the “slide” to check prices on other days.
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Sep 14, 2024
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Web site for entering flier documentation is terrible. Entered data several times and data is not saved (I am hitting save button)
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Sep 5, 2024
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We were able to book the flight that we needed to travel to France, despite the high prices for both Economy and Premium Economy.
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8 days ago
 Verified review
Easy to book a flight on website. Good customer service over the phone when needed. Mostly because flight from Denver to Paris!
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11 days ago
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Booking was quite easy. What a did not like is the fact that I was looked out of my account and had to re-log into the account.
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12 days ago
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It was easy to book & also to cancel and get refund in first 24 hours. Price selection based on flexible dates is very useful.
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13 days ago
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The website has log in issues. It took me several attempts and using different browsers to be able to log on. Very frustrating
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Sep 9, 2024
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This will be my second trip with Air France and I am excited for it. Always great prices and options. Great customer service.
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9 hours ago
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It was my first visit to the AirFrance website to book tickets. The site was easy to navigate as was the booking process.
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9 days ago
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Air France staff are calm, professional, and welcoming. When traveling with AirFrance there are no unpleasant surprises.
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Sep 20, 2024
 Verified review

Nice flight, lots of technical delays

Nice flight. Simple. But every plane I was on was between 45 minutes and 3 hours delayed due to technical difficulties
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