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airfrance.us
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4,109 reviews in the last 12 months5,622 total reviews  

4.28
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Top positive review

Mar 16, 2024
 Verified review
I experienced some trouble choosing seats on the leg of my trip operated by another carrier (Delta). First it let me choose seats from the seatmap. But then I got error messages, and the portal wouldn't let me go any further. When the error cleared it did not have the chosen seats I had tried to pick for that leg. So I reached out to AF customer service, who were very nice and prompt and helpful. They confirmed this was because it was operated by another carrier and I should reach out to CS of that carrier, which I thought made sense and I was happy to do. I engaged w Delta's CS, who were just as nice and prompt and helpful as AF's. The rep offered to stay on with me while I finished the booking, at which point I could pass her the ticket #s and flight details and she would help me choose the seats. After all that, when the booking confirmation came up on the screen it did have the original seat #s I had tried to select in the first place and the Delta rep confirmed those seat selections did go through to Delta. It just took a long time and was confusing. I think it's fine either way, to be able to choose the seats or not be able to and give the details to a rep at the other carrier, but it caused a lot of confusion for me and used a lot of time getting the erroneous error message and after all that it took the seat selection anyways.

Top negative review

Sep 24, 2023
 Verified review
Living in the USA, I am not a regular Air France/KLM customer, so I cannot comment on the website or the airlines from the perspective of a cash customer. However, as a hobby, I arrange travel and manage frequent flier accounts for 25+ friends and family. Consequently, I have far more knowledge of frequent flier programs than most people. As far as FlyingBlue is concerned, it is difficult to find something nice to say. 1) I do appreciate that transfers from Chase to FlyingBlue are instantaneous. (That is, when they are working at all.) It is frustrating that some other airlines still take a couple days to process an online transfer, and award seats may disappear before the points are available. 2) When attempting to transfer points to FlyingBlue from Chase, I got an error message, something along the lines of "This transaction requires special handling, please call...." I tried on my wife's account, and got the same message. So, I set up yet another account in my daughter's name, and the transaction went through without a problem. I googled the error message, and apparently this has been a regular occurrence with FlyingBlue for at least a few years. Some folks report that it was due to slightly different name spellings between their Chase and FB accounts, but that is not the case for me, and we have transferred points before. I do not know if the glitch is with Chase or FlyingBlue, but since you have chosen to be partners, you should correct this longstanding bug. 3) Why is it necessary to select a specific airline to perform an award search? I have just one FlyingBlue account, and, as far as I can tell, the search results are the same whether I choose the KLM link or the Air France link. (I have not tried a search on Transavia.) 4) When performing an award search, a 6-day calendar of results will appear, but the miles indicated on the calendar do not reflect the actual miles required. You must click on each day individually to see the actual results. 5) The mileage requirements for award tickets are completely out of whack. You might find one itinerary from Europe to North America in economy for 15,000 miles, which is a great price, even with the fees considered. However, the other itineraries, which are nearly identical, will be priced at 275,000 miles. WTF? I find it hard to believe that anybody would look at the results page and choose the 275,000 option, when the 15,000 option is readily available. It seems clear that you do not want to offer award tickets on certain flights. If that is the case, then you should simply not show those flights, which will clear up the clutter on the results screen. 6) Award pricing for premium cabins is simply absurd, often 600-700K for a one-way ticket in business class. Who would blow that amount of points on a single one-way ticket? As with most people, the bulk of my points are from credit cards, and I can transfer those points to multiple airlines. Why would I transfer 700K Chase points to FlyingBlue to get a single one-way ticket in business class? The same points could get me 8 tickets on United, Air Canada, Singapore, Iberia, British, Turkish, etc.? Better still, some of these airlines only assess fees of $6, compared to FU fees of $250+ on FlyingBlue. When planning award travel, I continue to consider all options, but FlyingBlue rarely comes out on top.
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Reviews for airfrance.us

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Mar 22, 2024
 Verified review

I really appreciated the a la carte add-ons

I really appreciated the a la carte selection (seats, luggage) as opposed to having to upgrade to the next level of fare for my entire party. It made planning our journey less stressful.
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9 days ago
 Verified review
Keep things the way they are. All I want is for the flight to be on time and my luggage to be there ( duh). Ps. About the meal bread used to be good especially from Paris now it socks!
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Mar 22, 2024
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Excellent, follow up

Customer agent was so kind and even though the request was complex, she took her time to make sure it was completed correctly and called me back so that I didn’t have to wait on hold
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13 days ago
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I like very much flying with Air France, specially when I travel for a long flight, the hostess and stewards are very friendly and buying the tickets online was easy
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Mar 22, 2024
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Website is terrible and unreliable. It took 4 attempts to manage to complete the booking, including having to try on a different computer with a different browser.
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Mar 15, 2024
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Booking was easy

It was easy to make our booking! And picking our seats ahead of time is great! Now we are just looking forward to a long, comfy flight with great food and wine!
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Mar 22, 2024
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Booking process is user friendly! Customer service agents are helpful and accommodating! Good in flight service and prices are affordable for European travel!
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Mar 25, 2024
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Your website seems to be functioning much less efficiently (clock keeps spinning forever) and is not reliable during off hours, and especially on weekends.
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12 days ago
 Verified review

The website for making reservation is AirFrance US.

The website for making reservation is user friendly & helpful. It took me and a friend booked our flys to Paris then proceed to Clermont Fd. So speedy.
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Mar 25, 2024
 Verified review
Quick and efficient boarding and disembarking, great flight attendants, food and amenities excellent, great movie selection. Could not ask for more!!
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Mar 23, 2024
 Verified review
Only business class meals need to be improved. Quality has gotten worse since pandemic. Otherwise, by far my favorite airline, especially on the A350!
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Mar 22, 2024
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I love Air France! I always use it to fly to a Morocco and it’s worth every dime :) Great service, great pilots, always flys safe and responsibly.
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Mar 22, 2024
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Better search for lower priced fares when dates are somewhat flexible. eg departure between date 1 to date 2, length of stay from x days to y days
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Mar 23, 2024
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I like the benefits that come with Premium Economy seating - sky priority, earlier boarding. The food could be better and some choice in wines.
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10 days ago
 Verified review
The website gave me 3 errors after entering all my information and kicked me out. I finally got through without selecting my meal preferences.
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Mar 15, 2024
 Verified review
I booked all 4 flights for my family on my Air France account but I can only see 2 of them. It would be nice if I could see and manage all 4.
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13 days ago
 Verified review
The flying blue website didn't allow me to create an account. The rest of the site had multiple instances of extremely slow processing.
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8 days ago
 Verified review
I loved the customer service, he helped me on the phone with the booking. Do better? I don't know, I will see when I will fly with you..
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Mar 15, 2024
 Verified review
I was so impressed that when calling Air France, the phone was answered immediately by someone who was both knowledgeable and helpful.
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10 days ago
 Verified review
Easy to use site. Remembering the login would be helpful. Also, having the two factor authentication working for SMS would be good.
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