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airfrance.us
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4,293 reviews in the last 12 months5,809 total reviews  

4.28
Good
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Top positive review

Mar 16, 2024
 Verified review
I experienced some trouble choosing seats on the leg of my trip operated by another carrier (Delta). First it let me choose seats from the seatmap. But then I got error messages, and the portal wouldn't let me go any further. When the error cleared it did not have the chosen seats I had tried to pick for that leg. So I reached out to AF customer service, who were very nice and prompt and helpful. They confirmed this was because it was operated by another carrier and I should reach out to CS of that carrier, which I thought made sense and I was happy to do. I engaged w Delta's CS, who were just as nice and prompt and helpful as AF's. The rep offered to stay on with me while I finished the booking, at which point I could pass her the ticket #s and flight details and she would help me choose the seats. After all that, when the booking confirmation came up on the screen it did have the original seat #s I had tried to select in the first place and the Delta rep confirmed those seat selections did go through to Delta. It just took a long time and was confusing. I think it's fine either way, to be able to choose the seats or not be able to and give the details to a rep at the other carrier, but it caused a lot of confusion for me and used a lot of time getting the erroneous error message and after all that it took the seat selection anyways.

Top negative review

Sep 24, 2023
 Verified review
Living in the USA, I am not a regular Air France/KLM customer, so I cannot comment on the website or the airlines from the perspective of a cash customer. However, as a hobby, I arrange travel and manage frequent flier accounts for 25+ friends and family. Consequently, I have far more knowledge of frequent flier programs than most people. As far as FlyingBlue is concerned, it is difficult to find something nice to say. 1) I do appreciate that transfers from Chase to FlyingBlue are instantaneous. (That is, when they are working at all.) It is frustrating that some other airlines still take a couple days to process an online transfer, and award seats may disappear before the points are available. 2) When attempting to transfer points to FlyingBlue from Chase, I got an error message, something along the lines of "This transaction requires special handling, please call...." I tried on my wife's account, and got the same message. So, I set up yet another account in my daughter's name, and the transaction went through without a problem. I googled the error message, and apparently this has been a regular occurrence with FlyingBlue for at least a few years. Some folks report that it was due to slightly different name spellings between their Chase and FB accounts, but that is not the case for me, and we have transferred points before. I do not know if the glitch is with Chase or FlyingBlue, but since you have chosen to be partners, you should correct this longstanding bug. 3) Why is it necessary to select a specific airline to perform an award search? I have just one FlyingBlue account, and, as far as I can tell, the search results are the same whether I choose the KLM link or the Air France link. (I have not tried a search on Transavia.) 4) When performing an award search, a 6-day calendar of results will appear, but the miles indicated on the calendar do not reflect the actual miles required. You must click on each day individually to see the actual results. 5) The mileage requirements for award tickets are completely out of whack. You might find one itinerary from Europe to North America in economy for 15,000 miles, which is a great price, even with the fees considered. However, the other itineraries, which are nearly identical, will be priced at 275,000 miles. WTF? I find it hard to believe that anybody would look at the results page and choose the 275,000 option, when the 15,000 option is readily available. It seems clear that you do not want to offer award tickets on certain flights. If that is the case, then you should simply not show those flights, which will clear up the clutter on the results screen. 6) Award pricing for premium cabins is simply absurd, often 600-700K for a one-way ticket in business class. Who would blow that amount of points on a single one-way ticket? As with most people, the bulk of my points are from credit cards, and I can transfer those points to multiple airlines. Why would I transfer 700K Chase points to FlyingBlue to get a single one-way ticket in business class? The same points could get me 8 tickets on United, Air Canada, Singapore, Iberia, British, Turkish, etc.? Better still, some of these airlines only assess fees of $6, compared to FU fees of $250+ on FlyingBlue. When planning award travel, I continue to consider all options, but FlyingBlue rarely comes out on top.
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Reviews for airfrance.us

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10 days ago
 Verified review

No issues at all, so far

I've been flying with AF lately and so far I have not experience any significant delay Nor had any issues at all-
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Mar 23, 2024
 Verified review

Just let me login without another email code

I hate that every time I login I need to receive a verification email code. It is ridiculous. Just let me log in.
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Mar 30, 2024
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Lovely customer service, thank you

The website is really easy to navigate. Everyone was helpful and polite. Love how pet friendly air France is 🐾🩵
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Mar 31, 2024
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I have called the Flying Blue line multiple times and always get a quick answer and excellent customer service
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6 days ago
 Verified review

AirFrance website so easy to use!

Booking my next flight to Paris on your website was so easy! Information was clear and straight forward.
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4 days ago
 Verified review

Stopover

Hi, there! It will be really helpful if the passenger could add a stopover, without increase the price.
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Mar 25, 2024
 Verified review
The site was having problems. I got to pick a seat was told it was free, but then there was a charge.
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4 days ago
 Verified review
Booked using Miles was very easy. wish we could do multi-city round trip using miles vs 2 one ways.
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4 days ago
 Verified review
Booked using Miles was very easy. wish we could do multi-city round trip using miles vs 2 one ways.
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Mar 28, 2024
 Verified review
It's disappointing that you charge a fee for canceling an award flight in order to get miles back.
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Apr 7, 2024
 Verified review
The agent was knowledgeable, kind and solved my request efficiently, professionally and quickly.
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Apr 2, 2024
 Verified review
Easy to book. But they don't have a facility to reserve pure veg option from Raleigh to France.
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Mar 27, 2024
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I have always loved flying Air France for the food, the super professional service and the wine.
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7 days ago
 Verified review
Good but not perfect. We had to try the same procedures several times to complete the booking.
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Apr 2, 2024
 Verified review
Like -Ease of changing the booking. Do better - Issue credit vouchers immediately or quickly.
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Apr 8, 2024
 Verified review
Found me a lower class fare a third of the price; i appreciate the agent checking this for me!
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Mar 25, 2024
 Verified review
The price and the welcoming , the hostess , the food All these aspects need to be improved
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8 days ago
 Verified review
Flights on time 👍 great but please deliver the luggage 🧳 on arrival not a day or two after.
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Mar 25, 2024
 Verified review
Very professional, you really know what you to make everything easier for your customers
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Mar 27, 2024
 Verified review
Very easy to get a free frequent flyer ticket. (At least when you're a Platinum Member.)
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