Review summary
Customers frequently praise the fast shipping and prompt delivery, as well as the secure and attractive packaging. Many reviewers highlight satisfaction with the quality and authenticity of the watches and jewelry, and appreciate the wide variety of models available, from affordable to premium options. Competitive pricing, frequent discounts, and favorable offers are seen as major attractions, and many customers find the returns and refunds process to be easy and prompt. Helpful and professional customer support is also noted by several reviewers. However, some customers report occasional delays or issues with tracking their orders, and a few have experienced defects or mismatches in the products received. There are complaints about poor communication or unresolved issues with customer service, as well as frustration over delays in the returns and refunds process. A minority mention damaged or insufficient packaging, especially for gifts. Additionally, several customers are dissatisfied with the engraving services, citing unclear descriptions or the engraving being placed on a card rather than directly on the product.
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How Trusted Shops prevents fake reviewsReviewsWatchard.com.ua
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Cross-market review
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I RECOMMEND despite a small slip-up
I ordered two watches that were supposed to arrive the next day. In essence, shortly after placing the order, I received an email stating that we are doing what we can, but the order's fulfillment might be slightly delayed. It’s understandable, May holiday, maybe half the team is on vacation. Then an email came saying, unfortunately, one of the ordered watches is not in stock. Well, I think it's understandable... it happens. I received one watch. And for the one that wasn't available, I received a refund WITHOUT ANY TROBLEM. So inventory status needs improvement. The rest is perfectly fine. Despite a small slip-up, I RECOMMEND.
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Cross-market review
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The watch in the presentation is different; what I received is similar but not identical! I wouldn't be surprised if it's a fake! I'm a person with money, but I'm cautious. My intention was to buy another much more expensive watch, and I wanted to see how serious you are, that's why I chose this model, which I wear to work, where I didn't wear one before. Surely, the watch I want, I won't buy through you. I'm not an enthusiast, but I also have an old Atlantic, mechanical, inherited from my grandfather, a Longines Avigation BigEye, bought a year ago, and a Swatch Irony Aluminium from 2003, with which I've done all the ridge trails in this Romania. That's to let you know that I'm not a connoisseur, but what I like, I buy! It's a Timex watch that I like, it's more expensive than what I took now, but I like it, however, I don't trust online commerce, and after the experience with you, it seems my fears are justified.
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Reply from eCeasuri.ro
We are sincerely sorry that the product you received did not meet your expectations and that this experience affected your trust in us. We want to emphasize that we exclusively sell original watches, and to clarify any misunderstanding, we will contact you via email and try to find a suitable solution.
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Cross-market review
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Cross-market review
Jó ár/érték arány
Az óra a leírásnak megfelelő és annak megfelelően érkezett. Több kommunikáció lehetne, illetve a gravírozást jobban ki kellene fejteni, az óra helyett egy gravírozott kártyát kaptam és utólag még el kellett mennem gravíroztatni (üveg hátlapos, de a csattra simán ráfért).
Összességében elégedett vagyok, szerintem fogok még innen rendelni.
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Full Professionalism
What to write here? That Zegarownia would complete my order quickly and professionally, I rather expected, but the packaging surprised me. A small watch came in a really big box, perfectly secured. Thank you.
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Cross-market review
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Cross-market review
The best thing about this store is the possibility of p…
The best thing about this store is the possibility to see watches on the wrist. They have almost all watches recorded showing how they look on the wrist. I haven't encountered such an approach anywhere else.
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Cross-market review
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Obchod je výborný a ponúka široký sortiment produktov.
Za nevýhodu však považujem nedostatočnú komunikáciu. E-maily pravdepodobne nikto nečíta, pretože na otázky neprichádzajú žiadne odpovede. Telefonická zákaznícka podpora síce prijme informácie a prisľúbi spätný telefonát s odpoveďou na položenú otázku, no nakoniec sa už nikto neozve.
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I really like the very large selection of watches in a wide financial range from cheap to expensive, there's always something to choose from, and after selecting the product and paying, I received the shipment within two days.
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The "engraving" option is not clear; it seems that it is engraved directly on the watch, but in fact, a card with a personalized message is printed. It should more correctly state that a greeting card with a message is added, not engraving, which is something entirely different.
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Very nice watch for adults but also...
Very nice watch for adults and also for kids. My 7-year-old son is very happy. Additionally, we ordered a commemorative engraving for free. Large selection, fast shipping, highly recommend 🙂
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Cross-market review
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Good customer contact. The package I ordered was delayed by one day, however, the store kept informing about the delay status. Upon receiving the package, there was a small gift inside as an apology for the delay.
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I am impressed by the description and timeliness of the watch delivery, as well as its packaging and protection against damage. I recommend the company ZegarowniA to all interested parties.
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Very prompt, communicative, and helpful!
Very prompt! I received help and understanding for the delivery of a product that was also engraved, intended to be given as a gift to my father! It arrived sooner than the initially set date, just because I asked for it, and they did everything possible to assist me! It was my first experience with them, a very, very good one! Congratulations to the team!
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The order arrived in the estimated time, the ordered product was correct, the quality of the product is up to expectations, the process of placing an order is simple and intuitive.
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Highly recommend
Good contact, fast service, the watch arrived to me the next working day. As promised, the store matched the price to the lowest, and even slightly better, so I recommend it even more :)
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Police bracelet
The product what a Police bracelet was arrived in a perfect package in an origin Police box. The bracelet is very nice.
The communication with "eóràk" client service is very difficult because they write return to me very late and if I called them, they would not answered.
Cross-market review
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Very professional!
The Atlantic Timeroy watch, ordered from you, arrived in excellent condition and very promptly. I am very satisfied.
One remark: the strap is short, even for a thin wrist.
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I bought the Casio-AQ-S820W-1AVEF watch, but there's no manual in Polish, even though I was given a manual file in Chinese, Japanese, and Korean and many others, a bulky file without meaning. Greetings to Zegarownia.\nA.J.
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Cross-market review
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Thank you for the efficient and quick completion of the order.
Unfortunately, I did not find instructions in Polish in the package.
I was unable to find them online. I received a promise from Zegarkownia to send me these instructions.
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Muy recomendable
Muy bien por su parte, exactamente lo esperado a buen precio. Con el envío es mojorable ya que DHL bajó mi experiencia, no es una compañía formal en sus entregas, al menos en mi zona. Watchard lo recomiendo 100x 100. DHL no
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Jak na razie, po paru dniach jestem zadowolona. Wygląd jest taki na jaki oczekiwałam i zegarek i pasek do niego. Spełnił moje oczekiwania. Miałam tylko jedno pytanie: na jak długo starczy bateria?
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Contact
- watchard.com.ua
- ishop@watchard.com.ua
- Warszawa, POL
About
Це досвідчений інтернет-магазин годинників для чоловіків, жінок та дітей багатьох популярних брендів. Оригінальні швейцарські, японські, американські та німецькі наручні годинники. Гарантія виробника....
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