laco.de/en/
Reviews:

126 reviews in the last 12 months882 total reviews  

4.77
Excellent

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Top positive review

Oct 3, 2023
 Verified review
I recently had the pleasure of visiting Loca Watch, and I must say, it was a truly outstanding experience. Not only did I find an excellent timepiece, but the customer service provided by Diana Bott, the Customer Service Manager, surpassed all expectations and left an indelible impression. Exquisite Timepieces: Loca Watch boasts an exquisite collection of timepieces that caters to a wide range of tastes and preferences. The quality and craftsmanship of their watches are truly exceptional. Each piece reflects the dedication and passion that goes into creating a remarkable timekeeping instrument. Whether you're looking for classic elegance or modern innovation, Loca Watch has a timepiece to suit every style. Unparalleled Customer Service: Diana Bott, the Customer Service Manager at Loca Watch, is an extraordinary individual who goes above and beyond to ensure customer satisfaction. From the moment I stepped into the store, Diana greeted me with a warm and genuine smile. Her professionalism and attentiveness made me feel valued as a customer, and her dedication to providing an exceptional experience was evident throughout my visit. Personalized Attention: What sets Diana apart is her ability to provide personalized attention to each customer. She took the time to understand my preferences, needs, and budget, and guided me towards the perfect timepiece. Her knowledge and expertise were truly impressive, as she shared detailed information about different watch models, brands, and features. Diana's genuine passion for watches shone through in every interaction, making the entire shopping experience enjoyable and memorable. Exceptional Care and Support: Diana's commitment to customer satisfaction extended beyond the initial purchase. She offered comprehensive after-sales support, including warranty information and assistance with any questions or concerns I had. Her willingness to go the extra mile to ensure my complete satisfaction was truly remarkable. Unforgettable Encounter: Meeting Diana Bott was an absolute pleasure. Her warm personality, professionalism, and genuine kindness made her the best person I have ever met in the realm of customer service. Her dedication to providing an extraordinary experience for each customer is a testament to her exceptional character and commitment to excellence. Conclusion: In conclusion, Loca Watch is a hidden gem for those seeking excellent timepieces, and Diana Bott is the driving force behind its outstanding customer service. The exceptional quality of their watches, coupled with Diana's personalized attention, expertise, and unwavering commitment to customer satisfaction, make Loca Watch a must-visit destination. I highly recommend this establishment to anyone in search of not only a remarkable timepiece but also an unforgettable customer service experience.

Top negative review

Nov 9, 2023
 Verified review
Shipping was terrible. I had planned on buying another watch, but after paying $60euro for shipping, their chosen carrier kept on returning the package to the depot for almost a week, costing me time. I’d consider buying from them if they didn’t use fedex
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Reviews for laco.de/en/

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Jan 2, 2024
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Fast service. No issues.
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Jan 15, 2024
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Jan 12, 2024
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Jan 1, 2024
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Dec 30, 2023
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Dec 30, 2023
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Dec 25, 2023
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Jan 2, 2024
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Dec 11, 2023
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Excellent delivery process. Beautiful watch.

The website is easy to navigate. Service via email is fast and efficient. Delivery on time. And the watch exceeded my expectations. One suggestion: demonstrate on the website an example of what the engravins look like.
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Dec 15, 2023
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Goede ervaring

Eindelijk heeft Laco ook een quartz horloge in het assortiment! Het horloge vertoonde wat kuren (piepend geluid bij het bandje) maar dit werd snel en naar tevredenheid opgelost.
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Dec 7, 2023
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The watch itself is superb The delivery service by FedEx was lousy. Too slow, not client-oriented.
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Nov 28, 2023
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Laco Navy Valencia

Seamless ordering, instructions followed perfectly, watch engraved and delivered in perfect time.
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Dec 1, 2023
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Beautiful piece , great value for money. Will definitely order again from Laco
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Nov 26, 2023
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Historic objects. Accurate website. Personalization options. Reasanoble price.
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GL
Grégory L.
Bruxelles
Nov 24, 2023
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Five stars service and products
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Nov 28, 2023
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Dec 18, 2023
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Dec 7, 2023
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Dec 7, 2023
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Dec 7, 2023
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