laco.de/en/
Reviews:

126 reviews in the last 12 months882 total reviews  

4.77
Excellent

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Top positive review

Oct 3, 2023
 Verified review
I recently had the pleasure of visiting Loca Watch, and I must say, it was a truly outstanding experience. Not only did I find an excellent timepiece, but the customer service provided by Diana Bott, the Customer Service Manager, surpassed all expectations and left an indelible impression. Exquisite Timepieces: Loca Watch boasts an exquisite collection of timepieces that caters to a wide range of tastes and preferences. The quality and craftsmanship of their watches are truly exceptional. Each piece reflects the dedication and passion that goes into creating a remarkable timekeeping instrument. Whether you're looking for classic elegance or modern innovation, Loca Watch has a timepiece to suit every style. Unparalleled Customer Service: Diana Bott, the Customer Service Manager at Loca Watch, is an extraordinary individual who goes above and beyond to ensure customer satisfaction. From the moment I stepped into the store, Diana greeted me with a warm and genuine smile. Her professionalism and attentiveness made me feel valued as a customer, and her dedication to providing an exceptional experience was evident throughout my visit. Personalized Attention: What sets Diana apart is her ability to provide personalized attention to each customer. She took the time to understand my preferences, needs, and budget, and guided me towards the perfect timepiece. Her knowledge and expertise were truly impressive, as she shared detailed information about different watch models, brands, and features. Diana's genuine passion for watches shone through in every interaction, making the entire shopping experience enjoyable and memorable. Exceptional Care and Support: Diana's commitment to customer satisfaction extended beyond the initial purchase. She offered comprehensive after-sales support, including warranty information and assistance with any questions or concerns I had. Her willingness to go the extra mile to ensure my complete satisfaction was truly remarkable. Unforgettable Encounter: Meeting Diana Bott was an absolute pleasure. Her warm personality, professionalism, and genuine kindness made her the best person I have ever met in the realm of customer service. Her dedication to providing an extraordinary experience for each customer is a testament to her exceptional character and commitment to excellence. Conclusion: In conclusion, Loca Watch is a hidden gem for those seeking excellent timepieces, and Diana Bott is the driving force behind its outstanding customer service. The exceptional quality of their watches, coupled with Diana's personalized attention, expertise, and unwavering commitment to customer satisfaction, make Loca Watch a must-visit destination. I highly recommend this establishment to anyone in search of not only a remarkable timepiece but also an unforgettable customer service experience.

Top negative review

Nov 9, 2023
 Verified review
Shipping was terrible. I had planned on buying another watch, but after paying $60euro for shipping, their chosen carrier kept on returning the package to the depot for almost a week, costing me time. I’d consider buying from them if they didn’t use fedex
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Reviews for laco.de/en/

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Dec 1, 2023
 Verified review
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Nov 27, 2023
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Nov 21, 2023
 Verified review

I'm a little disappointed

I ordered on the 14th and sent two emails. Of course, I haven't received a reply email yet. The order status has not been updated for a week either. It's still 'in progress' like the first day.
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Nov 28, 2023
 Verified review

Disappointed

I received a non-operational watch. The technical service offered to repair it instead of replacing it, so I demanded a refund. I've ordered a new one; we'll see how it goes with this one.
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Oct 3, 2023
 Verified review

perfection is always for Loca

I recently had the pleasure of visiting Loca Watch, and I must say, it was a truly outstanding experience. Not only did I find an excellent timepiece, but the customer service provided by Diana Bott, the Customer Service Manager, surpassed all expectations and left an indelible impression. Exquisite Timepieces: Loca Watch boasts an exquisite collection of timepieces that caters to a wide range of tastes and preferences. The quality and craftsmanship of their watches are truly exceptional. Each piece reflects the dedication and passion that goes into creating a remarkable timekeeping instrument. Whether you're looking for classic elegance or modern innovation, Loca Watch has a timepiece to suit every style. Unparalleled Customer Service: Diana Bott, the Customer Service Manager at Loca Watch, is an extraordinary individual who goes above and beyond to ensure customer satisfaction. From the moment I stepped into the store, Diana greeted me with a warm and genuine smile. Her professionalism and attentiveness made me feel valued as a customer, and her dedication to providing an exceptional experience was evident throughout my visit. Personalized Attention: What sets Diana apart is her ability to provide personalized attention to each customer. She took the time to understand my preferences, needs, and budget, and guided me towards the perfect timepiece. Her knowledge and expertise were truly impressive, as she shared detailed information about different watch models, brands, and features. Diana's genuine passion for watches shone through in every interaction, making the entire shopping experience enjoyable and memorable. Exceptional Care and Support: Diana's commitment to customer satisfaction extended beyond the initial purchase. She offered comprehensive after-sales support, including warranty information and assistance with any questions or concerns I had. Her willingness to go the extra mile to ensure my complete satisfaction was truly remarkable. Unforgettable Encounter: Meeting Diana Bott was an absolute pleasure. Her warm personality, professionalism, and genuine kindness made her the best person I have ever met in the realm of customer service. Her dedication to providing an extraordinary experience for each customer is a testament to her exceptional character and commitment to excellence. Conclusion: In conclusion, Loca Watch is a hidden gem for those seeking excellent timepieces, and Diana Bott is the driving force behind its outstanding customer service. The exceptional quality of their watches, coupled with Diana's personalized attention, expertise, and unwavering commitment to customer satisfaction, make Loca Watch a must-visit destination. I highly recommend this establishment to anyone in search of not only a remarkable timepiece but also an unforgettable customer service experience.
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May 17, 2023
 Verified review
Impeccable ordering and delivery. Very high quality watches. Historical and traditional manufacture. All details of the history of the watch and its features are well explained. Faithful models in several very beautiful finishes. I am very proud to wear my Laco Leipzig. I have a lot of friends who love beautiful watches, I will highly recommend Laco to them! Many thanks to you and good continuation. Christopher.
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Feb 17, 2024
 Verified review

Excellent all round.

This is my 3rx Laco and I couldn't be happier. Reecieving a watch to my individual specification in 10 days is really impressive. I've had to wait months for off the shelf items from other manufacturers previously. As usual, the watch is superbly finished and quality is excellent. 10/10!
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Answer by laco.de/en/
Feb 19, 2024
Thanks for the amazing review and great picture! We're glad our service has left such a good impression on you and hope you will enjoy your brand new Laco.
Jun 10, 2023
 Verified review

Laco Pilot Basic (Aachen 39)

I purchased a Laco Pilot Basic (Aachen 39). It is a very nice watch, with a strong history behind, very well made that can be worn easily. During the decision phase, the Customer service answered to my two questions very quickly. It was a good experience to by a Laco watch.
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Oct 17, 2023
 Verified review

Excellent quality, services and staff

The watch looks amazing and the quality is excellent. I was in contact with the staff, and it went great, they were extremely helpful. The order arrived fast, as per my request, they expedited the procedure, even though I had it engraved. Great experience overall.
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Jul 7, 2023
 Verified review
Customer service excellent. Quick confirmation of order, items despatched in good order and time. The watch surpasses my expectations, very pleased with the overall experience and I'll be back at the web shop soon for a spare strap and a key ring!!!
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Apr 8, 2023
 Verified review
The experience and the process of purchasing my watch was absolutely amazing. The quality of my watch will be superior to most and I look forward to it arriving. Laco provide 5 star service and 5 star products.
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Oct 7, 2023
 Verified review
Website was easy to use and they were happy to change the standard nato strap for a leather strap with no additional charge. Very happy with the level of service and received my watch quickly.
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Aug 17, 2023
 Verified review

fast shopping and excellent communication

All info were given in time. Moreover, the watch arrived even before the estimated date (agreed by me since it was a watch with personal engravings). Excellent service
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Jul 7, 2023
 Verified review
I love it! Exactly what I was expecting. Great presentation, box, storage case and shipping with no delays. I definitely will buy another Laco in the future.
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Jul 7, 2023
 Verified review

Charming wafch for my daily life

this watch is pride looking piece on my wrist. I’ll go to everywhere and everyday with Amazonas 42. It'll be brilliant time in my life. Thanks laco.
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Sep 26, 2023
 Verified review
Stunning new strap makes my Replika 45 look like a totally new watch! Great value and great service from Germany to UK in just 3 days. Thanks!
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Sep 8, 2023
 Verified review
Excellent customer service. Exceptional communication characterised by prompt email messaging yo troubleshoot an issue with a complex order.
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Aug 3, 2023
 Verified review

Ottimo servizio postvendita

Ho apprezzato soprattutto la disponibilità e la gentilezza del servizio postvendita,oltre ovviamente la qualità dell’orologio
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Oct 1, 2023
 Verified review
Easy to order online, very fast processing and shipping to Australia. The quality of the watch is beautiful. Thank you.
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Apr 29, 2023
 Verified review
Laco provided excellent service. They were efficient, responsive and kept me informed of my order the entire time.
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