laco.de/en/- Logo - reviews

laco.de/en/
Reviews:

130 reviews in the last 12 months929 total reviews  

4.82
Excellent

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Most relevant positive review

Oct 3, 2023
 Verified review
I recently had the pleasure of visiting Loca Watch, and I must say, it was a truly outstanding experience. Not only did I find an excellent timepiece, but the customer service provided by Diana Bott, the Customer Service Manager, surpassed all expectations and left an indelible impression. Exquisite Timepieces: Loca Watch boasts an exquisite collection of timepieces that caters to a wide range of tastes and preferences. The quality and craftsmanship of their watches are truly exceptional. Each piece reflects the dedication and passion that goes into creating a remarkable timekeeping instrument. Whether you're looking for classic elegance or modern innovation, Loca Watch has a timepiece to suit every style. Unparalleled Customer Service: Diana Bott, the Customer Service Manager at Loca Watch, is an extraordinary individual who goes above and beyond to ensure customer satisfaction. From the moment I stepped into the store, Diana greeted me with a warm and genuine smile. Her professionalism and attentiveness made me feel valued as a customer, and her dedication to providing an exceptional experience was evident throughout my visit. Personalized Attention: What sets Diana apart is her ability to provide personalized attention to each customer. She took the time to understand my preferences, needs, and budget, and guided me towards the perfect timepiece. Her knowledge and expertise were truly impressive, as she shared detailed information about different watch models, brands, and features. Diana's genuine passion for watches shone through in every interaction, making the entire shopping experience enjoyable and memorable. Exceptional Care and Support: Diana's commitment to customer satisfaction extended beyond the initial purchase. She offered comprehensive after-sales support, including warranty information and assistance with any questions or concerns I had. Her willingness to go the extra mile to ensure my complete satisfaction was truly remarkable. Unforgettable Encounter: Meeting Diana Bott was an absolute pleasure. Her warm personality, professionalism, and genuine kindness made her the best person I have ever met in the realm of customer service. Her dedication to providing an extraordinary experience for each customer is a testament to her exceptional character and commitment to excellence. Conclusion: In conclusion, Loca Watch is a hidden gem for those seeking excellent timepieces, and Diana Bott is the driving force behind its outstanding customer service. The exceptional quality of their watches, coupled with Diana's personalized attention, expertise, and unwavering commitment to customer satisfaction, make Loca Watch a must-visit destination. I highly recommend this establishment to anyone in search of not only a remarkable timepiece but also an unforgettable customer service experience.

Most relevant negative review

Nov 9, 2023
 Verified review
Shipping was terrible. I had planned on buying another watch, but after paying $60euro for shipping, their chosen carrier kept on returning the package to the depot for almost a week, costing me time. I’d consider buying from them if they didn’t use fedex
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Reviews for laco.de/en/

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Apr 17, 2024
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Answer by laco.de/en/
Apr 19, 2024
Vielen lieben Dank für die vollen 5 Sterne auf Trusted Shops!
Apr 6, 2024
 Verified review
Excellent service and a lovely watch. Really fast delivery. 100% recommended.
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Answer by laco.de/en/
Apr 8, 2024
Thanks for leaving a Trusted Shops review, it is much appreciated! We're glad you've had such a positive experience, this is what we're hoping to achieve for all our customers.
Apr 15, 2024
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Answer by laco.de/en/
Apr 16, 2024
Thanks for your 5 star Trusted Shops review, it is much appreciated!
Apr 13, 2024
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Answer by laco.de/en/
Apr 16, 2024
Danke, dass Sie sich die Zeit genommen haben uns eine Bewertung zu hinterlassen. Beim nächsten Mal wüssten wir aber gerne, warum es nicht für die vollen 5 Sterne gereicht hat!
Apr 13, 2024
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Answer by laco.de/en/
Apr 16, 2024
Vielen Dank für die hervorragende Trusted Shops Bewertung!
Apr 10, 2024
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Answer by laco.de/en/
Apr 10, 2024
Thanks for leaving a Trusted Shop review, it is greatly appreciated!
Apr 7, 2024
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Answer by laco.de/en/
Apr 8, 2024
Thanks for taking the time and leaving us a full 5 star review on Trusted Shops!
Apr 3, 2024
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Answer by laco.de/en/
Apr 4, 2024
Thanks for taking the time and leaving a Trusted Shops review! It is much appreciated.
Oct 3, 2023
 Verified review

perfection is always for Loca

I recently had the pleasure of visiting Loca Watch, and I must say, it was a truly outstanding experience. Not only did I find an excellent timepiece, but the customer service provided by Diana Bott, the Customer Service Manager, surpassed all expectations and left an indelible impression. Exquisite Timepieces: Loca Watch boasts an exquisite collection of timepieces that caters to a wide range of tastes and preferences. The quality and craftsmanship of their watches are truly exceptional. Each piece reflects the dedication and passion that goes into creating a remarkable timekeeping instrument. Whether you're looking for classic elegance or modern innovation, Loca Watch has a timepiece to suit every style. Unparalleled Customer Service: Diana Bott, the Customer Service Manager at Loca Watch, is an extraordinary individual who goes above and beyond to ensure customer satisfaction. From the moment I stepped into the store, Diana greeted me with a warm and genuine smile. Her professionalism and attentiveness made me feel valued as a customer, and her dedication to providing an exceptional experience was evident throughout my visit. Personalized Attention: What sets Diana apart is her ability to provide personalized attention to each customer. She took the time to understand my preferences, needs, and budget, and guided me towards the perfect timepiece. Her knowledge and expertise were truly impressive, as she shared detailed information about different watch models, brands, and features. Diana's genuine passion for watches shone through in every interaction, making the entire shopping experience enjoyable and memorable. Exceptional Care and Support: Diana's commitment to customer satisfaction extended beyond the initial purchase. She offered comprehensive after-sales support, including warranty information and assistance with any questions or concerns I had. Her willingness to go the extra mile to ensure my complete satisfaction was truly remarkable. Unforgettable Encounter: Meeting Diana Bott was an absolute pleasure. Her warm personality, professionalism, and genuine kindness made her the best person I have ever met in the realm of customer service. Her dedication to providing an extraordinary experience for each customer is a testament to her exceptional character and commitment to excellence. Conclusion: In conclusion, Loca Watch is a hidden gem for those seeking excellent timepieces, and Diana Bott is the driving force behind its outstanding customer service. The exceptional quality of their watches, coupled with Diana's personalized attention, expertise, and unwavering commitment to customer satisfaction, make Loca Watch a must-visit destination. I highly recommend this establishment to anyone in search of not only a remarkable timepiece but also an unforgettable customer service experience.
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Feb 17, 2024
 Verified review

Excellent all round.

This is my 3rx Laco and I couldn't be happier. Reecieving a watch to my individual specification in 10 days is really impressive. I've had to wait months for off the shelf items from other manufacturers previously. As usual, the watch is superbly finished and quality is excellent. 10/10!
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Answer by laco.de/en/
Feb 19, 2024
Thanks for the amazing review and great picture! We're glad our service has left such a good impression on you and hope you will enjoy your brand new Laco.
Oct 17, 2023
 Verified review

Excellent quality, services and staff

The watch looks amazing and the quality is excellent. I was in contact with the staff, and it went great, they were extremely helpful. The order arrived fast, as per my request, they expedited the procedure, even though I had it engraved. Great experience overall.
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Dec 11, 2023
 Verified review

Excellent delivery process. Beautiful watch.

The website is easy to navigate. Service via email is fast and efficient. Delivery on time. And the watch exceeded my expectations. One suggestion: demonstrate on the website an example of what the engravins look like.
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Dec 25, 2023
 Verified review

Watch strap

Ordered a watch strap which arrived within a few days with updates to progress at every point. Strap is of same good quality as the original. Great company to deal with and a great watch I have worn for 4-5years
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Jan 2, 2024
 Verified review

Laco Leipzig Pilot Watch

I hada a great experience. My Leipzig pilot watch was shipped promptly and I received a helpful email reply to an enquiry. Fedex delivered my watch to my door and I love it. It's exactly as I hoped it would be.
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Oct 7, 2023
 Verified review
Website was easy to use and they were happy to change the standard nato strap for a leather strap with no additional charge. Very happy with the level of service and received my watch quickly.
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Dec 15, 2023
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Goede ervaring

Eindelijk heeft Laco ook een quartz horloge in het assortiment! Het horloge vertoonde wat kuren (piepend geluid bij het bandje) maar dit werd snel en naar tevredenheid opgelost.
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Feb 20, 2024
 Verified review
Excellent quality product I return the product for color issue, but the customer service is very responsive. Would be better to have a fully automated return/refund workflow :)
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Answer by laco.de/en/
Feb 21, 2024
Thanks for taking the time to leave us a Trusted Shops review! We're glad you've had a positive experience with our service. Unfortunately, due to logistical challenges we're not currently able to offer an automated return procedure, but as we continue to grow as a brand we hope to make it happen in the future.
Feb 23, 2024
 Verified review

Excellent service...Laco Erbstuck Wien

Excellent service! Ordered Friday delivered Wednesday to Scotland, superb watch....delighted. Cannot praise the efficient service of Lace and their staff enough. Superb!
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Answer by laco.de/en/
Mar 1, 2024
Thanks for the amazing feedback and the great picture! We're glad you're enjoying your Laco timepiece and hope to be able to greet you again as a customer in the future.
Aug 17, 2023
 Verified review

fast shopping and excellent communication

All info were given in time. Moreover, the watch arrived even before the estimated date (agreed by me since it was a watch with personal engravings). Excellent service
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Sep 26, 2023
 Verified review
Stunning new strap makes my Replika 45 look like a totally new watch! Great value and great service from Germany to UK in just 3 days. Thanks!
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