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Review summary
Many customers appreciate the fast and neat shipping when it occurs, the durability and beauty of the product, and the ease of installation thanks to clear instructions. The warranty and hassle-free replacement process are also highly valued, with parts often received quickly and at no extra cost. Some customers report excellent and prompt customer support. However, there are frequent issues with late or missing deliveries, and some customers are frustrated by receiving requests for reviews before receiving or setting up their product. Opinions on customer service are mixed, with reports of poor communication or lack of meaningful responses. There are also concerns about product quality, such as wiring or segment issues and overall robustness, and a few customers find installation tricky or cumbersome for larger models.
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How Trusted Shops prevents fake reviewsReviewsFairybell Europe
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Cross-market review
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The product seems fine, but I initially wanted to buy it through the Welkoop catalogue from the past days with 25 percent discount. In it, the star was explicitly offered. However, the star was nowhere to be found, in not a single Welkoop in the Netherlands, and the saleswoman at the checkout in Drachten couldn't/might not even order it for me. I had to try myself! Very strange procedure. Also, in the various garden centers and DIY stores around Drachten, there was little to no offer of all trees, let alone accessories like the Fairybell peak ball and star unfortunately.
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Fairybell peak star ordered because on the website...
Fairybell peak star ordered because the website stated 300 lights.
The star had barely 30 lights.
It turned out to be an error (mistake) on the website.
After some email correspondence, everything was neatly refunded with apologies.
Handled neatly.
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Wow! ✨
The Fairybell is incredibly beautiful! Once it's up, you immediately have a gorgeous, atmospheric Christmas vibe. 🎄✨ Really a sight to behold, and it gives such a cozy atmosphere! I’m super happy with it and enjoy it every time. ❤️
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Cannot comment on the actual item as it only arrived very late and on Sunday afternoon, my rating is based upon the delivery performance and general information matters, actually the delivery was very late and the tracking was not helpful. An improvement on the delivery and tracking is essential.
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Was on the order list and quickly received a message that my order could proceed. I work well there.
Glad it hasn't been set up yet.
Gr Jan
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My 4-meter tree has arrived...
My 4-meter tree arrived very well packaged and the product is assembled with attention to quality.
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Great service.
I had a problem with my tree. Fairybell managed to solve the problem. Excellent!
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I found the service of this office not good. Asked for a product, got the response that they don't have it. Ultimately had to look it up and figure it out myself.
After sending a response back to the office that I found it and ordered it myself, no response came back.
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despite not immediately in stock, still delivered quickly
Still managed to get the right lighting for the busy Christmas period, top product
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Fast delivery, but set up around Christmas, so I don't know if they are good
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FairyBell.
It's a bit difficult to judge right now. It's still neatly in the box. Send this question again in about six weeks.
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Fast delivery !! Securely packaged!! And beautiful !! 🌟🌟🌟🌟🌟
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If I order something in October for Christmas, it’s a bit early to ask for a review now. You should hopefully understand this yourselves. It's a bit annoying and you keep sending me reminders.
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Quick and competent help and solution. Always happy to return!!
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What can be improved: do not ask for feedback until the product has been delivered
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Cord with 4 connections bitten by ?, in any case, my 1.50m Fairybell stopped working. Nice that spare parts can be ordered. Quickly received, tested the connection, and everything worked well again. Ready for the next Christmas. I choose Fairybell for the 3-year warranty on the lights and the low energy consumption, about 3 euros per month with my 6m Fairybell. The extension cord could be a bit thicker for me. (bite-proof)
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All good, from the web page to payment and delivery.
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Fast delivery, lights not tried yet because we have to wait until Christmas
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Unique range of products and fast delivery to UK
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Fast and excellent delivery at a good price
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Verified Reviews
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for Fairybell Europe
3.41
Fair112 reviews
since Nov 30, 2022
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Step into a magical world and celebrate the festive season with Fairybell. Our unique LED Christmas trees bring a festive atmosphere to your indoor and outdoor spaces, where joy, warmth, and happiness...
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