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Review summary
Customers frequently praise the high build quality and performance of the laptops, often comparing them favorably to other brands. Fast and on-time delivery is commonly highlighted as a strong point, with most customers expressing satisfaction. Many customers appreciate the ability to customize their laptops with various component options and configurations. Customer support is generally perceived as responsive and helpful. There are isolated negative experiences with customer support.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsbestware.com/en/
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Verified
Perfect experience with Bestware re. XMG NEO 16 (M26)
I ordered a customized XMG NEO 16 (M26) with Bestware. I am particularly impressed by the excellent communication of customer support. I had a question regarding the laptop configuration and delivery date and when I phoned the lines were busy. I was about to send an e-mail when I received a call back after a couple of minutes. I got the information I needed and just a bit more than a week later I received my laptop by UPS. Very speedy delivery! The laptop arrived with clear setup instructions and I am very happy with it. My compliments to Tina Raab and her colleagues of Customer Support for taking care of me. And of course kudos to Bestware. I highly recommend this company and the XMG NEO 16 (M265) of Schenker Technologies.
Verified
I recommend the PRO 16 VE (M25) laptop model
I bought the PRO 16 VE (M25) laptop model from XMG. It arrived in good condition, and I proceeded to install Windows 11, Office 2021, and other programs. So far, everything has been fine—no problems at all. In the past, I’ve also bought a laptop from XMG (the one I’m writing this on)—the XMG NEO 17 (E23) model with water cooling—which is still working fine, which is why I decided to buy the PRO 16 VE (M25) model for a family member.
I like the build quality and the wide range of options available. I highly recommend it!
Verified
Everything is perfect for a long lasting machine!
Everything is perfect, this is my 3rd laptop from Bestware/XMG. My first was Fusion L19, 7 years old machine that still running perfect until today, then followed by Neo E23 then recently Neo E26. The quality of build is unquestionable. The responds on questions and queries are also very fast. After sales support is awesome. What else can a customer asked :)
Verified
Overall good experience with a drawback
Online configurator is really nice and helpful, delivery was fast considering summer pause, packaging was average, pc build is good and had no problems so far.
Unfortunately, the pc glass side panel of the case that was used for the build was faulty; while largely dependent on the pc case producer (corsair), this accident proves that some components choices can be really far from the 'premium quality' advertised on the XMG site. Customer support brushed this aside claiming it's not covered by the warranty.
Verified
Great custom built (very fast!) notebook so far, responsive customer service. UPS sucks for ordering to Hungary, but eventually I received the package so all fine.
Verified
Very good value for money
Hardware is clean, nearly full aluminium based.
Access to SSD and RAM is easy (with screws) and interior design is neat.
The EVO 15 (M25) is fast and efficient.
BIOS was updated to latest version before shipping.
Verified
I like the new laptop I got. It took almost 1 month to get. Not really schenker/XMG s fault, we are in a Global memory shorting right now. But overall I am happy with my purchase of a new laptop 😁
Verified
I liked the technical service, sales service. Improvement can be done via the configurator to show a picture of the power cables for each country to know what fits for different needs.
Verified
XMG Fusion 16
I like:
- fast delivery,
- laptop is beautifully designed, good quality,
- I could choose between various components and create a custom laptop
Verified
Pro 16 m 25
I bought a pro 16 m 25 personally configurated and it’s great. It arrived on time and the product is everything I asked for.
Verified
Amazing quality. Perfect delivery to Spain, people pay attention to details. Custom hardware setups are huge. I'd recommend this company
Verified
The laptop is great, great performanse and quality. For this price in Croatia I couldn't have found a better laptop.
Verified
Excellent
The purchase process of the laptop was good, the order was shipped quickly and delivered on time. Nothing but praise.
Verified
Description was clearly site its self was good en fast delevery
Product its self feels like high quality product like a Lenovo pro model
Verified
The best custom builds
Everything from being able to custom build to delivery, responsive customer service.
Verified
Fast delivery, original product, good price
Got a product as described and as the picture shows. Just within a few days in a good packaging. Thanks.
Verified
I like i can personalize setup.
A step up discount policy is welcome
Verified
Shipped really fast and secured, happily surprised!
Verified
Laptop is fantastic. Wait was a little bit too long. All in all quite happy.
Verified
great build quality, and best price / quality balance!
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Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +442035880533
- bestware.com/en
- info@mysn.co.uk
- Reigate, Surrey, DEU
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