Review summary
Customers appreciate the fast, punctual, and reliable delivery service, as well as the professionalism and efficiency of the processes. Customer service is often described as friendly and helpful. The variety and quality of the product assortment also receive positive feedback. Pricing is generally seen as competitive. However, some customers have experienced delays or mishandling during delivery, and have encountered issues such as receiving the incorrect number of items or damaged goods. There are also concerns regarding customer service responsiveness and issue resolution, unexpected additional costs, and occasional unprofessional behavior from third-party couriers.
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Your prices are very competitive.
The demand for a signature for receipt is pretty inflexible. For smaller purchases, this is pretty cumbersone. Maybe you should have an "I assume the risk" option.
Reply from millesima.com
Hello,
Thank you for your thoughtful feedback. We’re glad you appreciate our competitive pricing. Regarding the signature requirement, it ensures security and optimal handling of your wines. We understand it can be inconvenient and will consider your suggestion for more flexible options in the future.
Best regards,
Millésima
Verified
Millesima has a broad and excellent collection of wines. The prices are good and the delivery prompt and accurate, even after a longer period of time.
The quality of the wines wich were delivered to me is as to be expected with a grand cru classé
Reply from millesima.com
Hello,
Thank you sincerely for your detailed and encouraging feedback. We’re thrilled that our selection, pricing, and delivery met your expectations, especially regarding the quality of our grands crus classés. Your satisfaction is our greatest reward. We look forward to accompanying your next wine discoveries.
Best regards,
Millésima
Verified
Good selection, easy to order for home delivery
Reply from millesima.com
Hello,
Thank you very much for your positive feedback. We are delighted that our selection and the convenience of ordering for home delivery met your expectations. Your satisfaction is important to us and we look forward to assisting you with your next wine discovery.
Best regards,
Millésima
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Excellent
Early(!) and excellent lists of the latest white Bourgognes.
Reply from millesima.com
Hello,
Thank you very much for your enthusiastic feedback. We’re delighted that you appreciate the early and high-quality selection of the latest white Burgundies. Ensuring timely access to outstanding wines is a priority for us. We look forward to guiding your upcoming discoveries.
Best regards,
Millésima
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All fine except for delivery, driver not very polite and claiming that a little snow on the ground prevented him from delivering the wine to the door as agreed. My wife had to do the lifting, so she has ask me not to make use of same delivery service again.
Reply from millesima.com
Hello,
Thank you for your feedback. We sincerely apologize for the inconvenience with the delivery and the driver’s attitude. This situation does not reflect our service standards. We will address this with our logistics partner and remain at your disposal.
Best regards,
Millésima
Verified
Very friendly and helpful customer service. Excellent portfolio of product available. Fast in delivery.
Reply from millesima.com
Hello,
Thank you sincerely for your wonderful feedback. We’re delighted that you enjoyed our customer service, product selection, and delivery speed. Your satisfaction is a great motivation for our team. We look forward to assisting you with your next wine selections.
Best regards,
Millésima
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