shop.mohd.it/en/Reviews

I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks. Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date" Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.

I put my order in January and didn't ship until today- the protection also does not work as they have told me my protection ended before I get the goods. I'm trying just to get my money back and couldn't so far.

In-stock item turned out to be not in stock. No attempt to proactively communicate this. Still waiting for the refund, too.

I paid USD320 extra to have a "in stock" item to be sent by air courier on their website (price quotation attached）, but the shop then contacted me via email saying that they offer me EUR150 refund to ship the item by sea immediately, which would take 30 days. I rejected and they told me the time to send the item by air would be 30 days as well and stop responding to me..so I think this is quite absurd to charge extra for air courier but the time it takes by a cheaper method (by sea) would be the same as the more expensive method (by air)

The item we ordered got lost by DHL. I received an official mail from DHL saying that the sender has to take care for the reimbursement through DHL. I contacted MOHD several times, but no reply at all. The quality of the products might be good (unable to rate this as I never received it) but customer service is a shame. I can only conlude that MOHD got the reimbursement from DHL but we never got the item we ordered

6 1/2 month waiting is not acceptable in particular when this could have been avoided in booking the table at the fabric , as I suggested since I was aware there were 80 table available ! Me needing to come and get the informations about the order neither. Never received as requested the contact of the manager. And another 10 days just for the shipping. The relation ship lady was very kind that on the positive note ! Price were in line with my expectations but not the delay !