The delivery went great. But unfortunately, the right side of the shoe had some damage.
I bought my shoes from the Balagan site, because I wanted to give my biggest support to a ‘smaller’ brand, but now that this happened I wish I had bought them from Zalando as they return policy is better.
I know have to pay 15€ for the return from Belgium to Italy… But the shoe is literally damaged and also the quality of the shoes felt a lot less then you would expect.
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Reviews for balaganstudio.com
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Mar 11, 2024
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Mar 8, 2024
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Mar 8, 2024
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Mar 6, 2024
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Mar 4, 2024
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Mar 1, 2024
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Mar 1, 2024
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Feb 28, 2024
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Feb 28, 2024
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Mar 14, 2024
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The delivery went great. But unfortunately, the right side of the shoe had some damage.
I bought my shoes from the Balagan site, because I wanted to give my biggest support to a ‘smaller’ brand, but now that this happened I wish I had bought them from Zalando as they return policy is better.
I know have to pay 15€ for the return from Belgium to Italy… But the shoe is literally damaged and also the quality of the shoes felt a lot less then you would expect.
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Answer by balaganstudio.com
Apr 5, 2024
Hi Keisha, We are very sorry for shipping the pair with a defect. If you had only contacted the store after receiving the order, we would have offered a refund or an exchange for a new pair.
Mar 13, 2024
Verified review
Wrong sizing and bad costumer services.
I order a pair of shoes size 37, but it fits more like a size 37.5, it is too big for me. I wanted to exchanged it, and it seems complicated and I'll have to pay extra fees for the shipping, which is unfortunate.
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Answer by balaganstudio.com
Apr 5, 2024
Hi! We are sorry that you were unable to choose the right size. the website includes tables with insert dimensions for each model. Exchanges are not complicated - just send the returned pair with the exchange form and we will send a new pair within the EU at our expense.
Feb 7, 2024
Verified review
I purchased my fourth pair of Balagan shoes and I am in love with them. They are all comfortable and well made, with delightful attention to detail. Shipping was fast in all cases, packaging was accurate. I am really satisfied and hope to purchase a pair of moccasins soon.
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Feb 20, 2024
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Tefer Flats 5 stelline
Ho comprato i Tefer Flats. Scarpe veramente belle e soprattutto comode. Sono così morbide che sembra di non indossarle, e ho ricevuto molti complimenti. Il 37 è il mio numero e mi va alla perfezione.
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Feb 16, 2024
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Ho acquistato i Tefer Boots, sono arrivati in pochissimi giorni. Anche questi stivaletti sono meravigliosi: la pelle è morbidissima, i dettagli molto curati. Balagan è una garanzia.
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Feb 20, 2024
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Wunderschön und superbequem! 😍
Auch die Lieferung kam recht schnell, alles bestens, sehr gerne wieder!
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Feb 25, 2024
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Highly recommended
The customer service was very helpful and the shipment was fast. Extremely comfortable boots.
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Answer by balaganstudio.com
Mar 1, 2024
<3
Feb 21, 2024
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Overall ok
Italian translation! Lower delivery costs. Better fluidity in the loading of pages.
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Feb 6, 2024
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Victoria Boots
Ho comprato i Victoria Boots. Scarpe fantastiche, taglia esatta e super comode!
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Feb 20, 2024
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Fantastyczne buty, super jakość i serwis posprzedażowy, bardzo polecam !
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Feb 26, 2024
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Excellent product, good service and delivery! I’m really happy
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