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Reviews for Carpetstorexl.com
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Jul 16, 2024
Verified review
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Sep 10, 2023
Verified review
Super service. Very impressed. I had not intended on buying an expensive rug online but I came across Carpetstore by chance & trusted the previous reviews. I'm so glad that I did. I was honestly blown away by the service & speed of delivery. Frederic was so very helpful & an asset to your company.. Would highly recommend! Thank you
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Answer by Carpetstorexl.com
Sep 10, 2023
Good afternoon dear Ms. O’Leary,
Thank you very much for your kind words about our service and for sharing your satisfaction with the speedy delivery of your new rug which you have chosen from our collections !
I am very glad that you are happy with your choice and I wish you a lot of joy from the optimized atmosphere in your newly upgraded interior the coming years.
Thank you very much again for your positive review about your experience with us and enjoy a most pleasant continuation of your weekend!
Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com
Oct 10, 2023
Verified review
Delivery
The only small minus was that I did not receive a confirmation of the delivery time. There was only a notification when the package was on its way.
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Answer by Carpetstorexl.com
Oct 11, 2023
Good afternoon dear Tomi,
Thank you very much for your positive rating of your experience at our store!
Our most sincere apologies for the missing tracking link which I see was indeed exceptionally not shared with you due to a technical issue with the tracking system of the carrier which failed to send out tracking mails for some orders recently. We always send out timely tracking information to our customers but we only found out about the technical issue at the carrier a couple of days after the rug was shipped, by which time the rug was already delivered to you...
Thank you very much again for your first purchase with us and for having taken a moment to rate un, and enjoy a wonderful continuation of your day!
Frederic
Happiness Manager @ Carpetstore XL
Dec 2, 2023
Verified review
Competitive pricing and fast international delivery along with excellent quality rug makes for a winning experience.
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Dec 8, 2023
Verified review
Quality rugs. Good communication on delivery. Quick delivery.