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Most relevant positive review
Apr 14, 2024
Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
your website is a pain to negotiate. the cursor jumps about. scrolling is haphazard and i kept getting put back to top of page regardless of where i had been. took for ever to put order together, but at least you have a good selection and prices x
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Answer by Bergfreunde.eu
Dec 16, 2023
Hello and thank you for your feedback!
We're sorry to hear that you had difficulties with the our website. Maybe you could try a different browser next time or delete your cache/cookies? We're happy to hear that you enjoy Bergfreunde otherwise!
Best regards
Bergfreunde.eu
Feb 1, 2024
Verified review
can not pay by card
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Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thank you for your review! We are sorry that you were unable to select the desired payment method for your order. Please contact your bank to clear up any questions you may have. We can see that you placed the order with a different payment method.
Best regards,
Bergfreunde.eu
Apr 2, 2024
Verified review
Yes please send all comunications in Catalan or English. And the web site is only in Spanish.
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Answer by Bergfreunde.eu
Jun 20, 2024
Thank you for your rating! You are welcome to use our web-page Bergfreunde.eu instead of Bergfreunde.es. Here you will find all information in English. Also our customer service will be happy to communicate with you in English. Please feel free to contact us with any questions!
Best regards,
Bergfreunde.eu
Jun 5, 2024
Verified review
I wrote the e-mail with problem. One item is not in good condition, but I haven't got reply.
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Answer by Bergfreunde.eu
Jun 26, 2024
"Thank you for your review.
We apologize for this inconvenience! We're very
sorry that the item isn ot in good condition. We cannot find an email for you so please contact us at
Bergfreunde.eu/contact/ so we will
find a solution!
Best regards, Bergfreunde"
Feb 24, 2024
Verified review
Price in display and in the shopping bag differed....(didriksons elvira parka)
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Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thanks for your rating! We are sorry that you couldn't buy the product at the price you found.
Sometimes, we only offer a certain variation of an item (size/colour) at a discount. Our prices depend on the market and many other factors, such as the season, availability, our own stock, etc.
Our customer service will be happy to help you find another product that suits you better. Please do´t hesitate to contact us!
Best regards,
Bergfreunde.eu
Dec 26, 2023
Verified review
The return/exchange process is a bit unwieldy in comparison to Backcountry.com
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Answer by Bergfreunde.eu
Jan 9, 2024
Hello and thank you for your review!
We apologize that your experience did not meet your expectations! We are constantly working to improve ourselves and ask for your understanding.
Best regards, Bergfreunde.eu