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Bergfreunde.eu
Reviews:

2,150 reviews in the last 12 months30,260 total reviews  

4.82
Excellent

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Most relevant positive review

Apr 14, 2024
 Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
RD
Ralph D.
Ireland

Most relevant negative review

Jul 11, 2024
 Verified review
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu

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Jun 24, 2024
 Verified review
You use too many 'inclusive' photos of your 'team members'.
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Answer by Bergfreunde.eu
Jun 27, 2024
" Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde "
Nov 24, 2023
 Verified review
i cannot pay or regster billing address from Serbia. Shame
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback! We're sorry but due to EU regulations we cannot deliver to Serbia at the moment. We can understand that this is an inconvenience. We are hoping this will change in the future! Best regards Bergfreunde.eu
Jun 28, 2024
 Verified review

Returns are slow to be repaid.

Returns are very slow to be repaid.
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Jun 16, 2024
 Verified review
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Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Bergfreunde.eu
Jun 10, 2024
 Verified review
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Answer by Bergfreunde.eu
Jun 11, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Jun 8, 2024
 Verified review
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Answer by Bergfreunde.eu
Jun 11, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Mar 23, 2024
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Bergfreunde.eu"
Dec 8, 2023
 Verified review
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Answer by Bergfreunde.eu
Dec 8, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Alpinetrek.co.uk
Nov 20, 2023
 Verified review
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Answer by Bergfreunde.eu
Dec 6, 2023
Hello and thank you for your rating! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping within the EU and accordingly a high volume for us. Sorry that you had to wait longer for an email reply. Best regards, Bergfreunde.eu