Bergfreunde.euReviews:
2,782 reviews in the last 12 months29,276 total reviews
Excellent
TrustmarkValid
Top positive review
Jun 30, 2023
Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.
Read more
Top negative review
Jul 13, 2023
Verified review
ORDER '33802772' DATED 22.06.2023
I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack.
Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour.
Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now???
Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages.
After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
Read more
Reviews for Bergfreunde.eu
Aug 10, 2023
Verified review
Already waiting full 4 days for dispatch
Already waiting full 4 days only for dispatch 2 shorts , summer will gone in mean time
No way than the delivery will be 8 working days
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your review.
We apologise that your experience did not meet your expectations! We're very sorry for the delay of your shipment and are happy that it was delivered shortly after.
Best regards
Bergfreunde.eu
Aug 1, 2023
Verified review
Loch im Schuh nach paar Monaten
Ich habe mir die Niad VCS von 5.10 vor 2-3 Monaten geholt und habe jetzt schon ein Loch im vorderen Zeh.
Ist das normal?
Report review
Answer by Bergfreunde.eu
Aug 28, 2023
Hallo und vielen Dank für Dein Feedback!
Entschuldige bitte, dass Dein Produkt bereits Mängel aufweist. Melde Dich doch gerne bei uns über Bergfreunde.eu/kontakt/ damit wir uns den Fall anschauen und Dich unterstützen können.
Viele Grüße, Bergfreunde.eu
Jul 6, 2023
Verified review
do not like the returns policy so will not shop here again.
Long time for delivery, as they said it would be
Report review
Answer by Bergfreunde.eu
Aug 28, 2023
Thank you for your review.
We apologize that your experience did not meet your expectations! We're very sorry for the delay of
your shipment. If we can offer any assistance please contact us at bergfreunde.eu/contact/ .
Best regards, Bergfreunde.eu
Jun 5, 2023
Verified review
Items did not arrive in time
So when I return home I will be sending back to seller for refund
Report review
Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Aug 21, 2023
Verified review
No package, no delivery, no proper abswer from bergfreunde, but yes, lets send a survey 🤦♂️
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback!
We apologize that your experience did not meet your
expectations! We're very sorry for the delay of your shipment. Sometimes EU orders can take a little bit longer. We're happy you received the parcel after all!
Best wishes
Bergfreunde.eu
Aug 19, 2023
Verified review
Endeavor to ship to Iceland.
Order was canceled because they would not ship to iceland
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback!
We understand that this is unsettling. Unfortuntely, at the moment we cannot deliver parcels outside of the EU. We're truly sorry about that. We hope this will change in the future!
Best wishes
Bergfreunde.eu
Dec 26, 2023
Verified review
The return/exchange process is a bit unwieldy in comparison to Backcountry.com
Report review
Answer by Bergfreunde.eu
Jan 9, 2024
Hello and thank you for your review!
We apologize that your experience did not meet your expectations! We are constantly working to improve ourselves and ask for your understanding.
Best regards, Bergfreunde.eu
Jun 14, 2023
Verified review
Shipping is horrible, after 12 days order is still not delivered!!!
Report review
Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Sep 9, 2023
Verified review
problem using pay pal, had to write delivery address 5 times
Report review
Answer by Bergfreunde.eu
Sep 11, 2023
Hello and thank you for your feedback!
We're sorry to hear that you had difficulties with the delivery of your order. We understand that you're upset about that. Contact us at anytime at Bergfreunde.eu/contact/ if we can assist you. We apologise for the inconvenience.
Best wishes, Bergfreunde.eu
May 18, 2023
Verified review
Photos are deceiving and don't include many article details.
Report review
PS
PANAGIOTIS S.
ALEXANDROUPOLIS
Aug 2, 2023
Verified review
Very slow delivery process. I haven't seen the parcel yet.
Report review
Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Nov 24, 2023
Verified review
i cannot pay or regster billing address from Serbia. Shame
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback!
We're sorry but due to EU regulations we cannot deliver to Serbia at the moment. We can understand that this is an inconvenience. We are hoping this will change in the future!
Best regards
Bergfreunde.eu
Aug 16, 2023
Verified review
good products but forces to buy more
good products at good price but force buyer to spend more
Report review
Answer by Bergfreunde.eu
Aug 28, 2023
Thank you for your review.
We apologize that your experience did not meet your expectations. Unfortunately we cannot understand what you mean by 'force buyer to spend more' as there are no such measures in our shop. We are pleased at any time to hear about your experiences and suggestions at Bergfreunde.eu/contact/ .
Best regards, Bergfreunde.eu
Oct 16, 2023
Verified review
I posted a question but have not received an answer
Report review
Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback.
We're sorry that you've been waiting. Our records show that you received an answer a day after your questions - please let us know if there was a technical issue!
Best wishes
Bergfreunde.eu
May 5, 2023
Verified review
Goods have not arrived 14 days after placing order
Report review
Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Jun 19, 2023
Verified review
Delivery lasts to long, everything else is ok
Report review
Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Dec 21, 2023
Verified review
Takes too long to ship and then to deliver
Report review
Answer by Bergfreunde.eu
Dec 22, 2023
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with Evri.
We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
Jun 21, 2023
Verified review
Very long delivery time which was different to advertised
Very long delivery time.
Report review
Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Jun 15, 2023
Verified review
Very long delivery times
Report review
Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Dec 12, 2023
Verified review
Report review
Answer by Bergfreunde.eu
Dec 16, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed with your rating. We are pleased to hear about your wishes and suggestions at any time!
Kind regards
Bergfreunde.eu