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Most relevant positive review
Apr 14, 2024
Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
I attempted to purchase a hat from the Bergfreunde platform, but my card was not accepted as a valid payment method. Luckily, I also had a PayPal account, so I could proceed with an alternate payment method. Unfortunately, the hat I wanted was the last one in stock, and after the initial payment failed, it immediately became unavailable. This occurred over a week ago, and disappointingly, Bergfreunde has not restocked the item since. This has left me quite disappointed.
I recently decided to make another purchase, opting for different models as the initial hat I wanted still remains unavailable. However, during this process, I made an error while entering the shipping address. Realizing my mistake, I promptly contacted Bergfreunde to rectify the issue. To my dismay, I discovered that I had no options other than to wait and hope for a resolution or to cancel the order altogether. Regrettably, I had to cancel the order, which has brought me back to square one. I am now without the hat I initially desired and find myself unable to purchase any other items. This is especially frustrating because my previous order contained several hats, all of which were the last units in stock, which put me in the same place as before.
While I believe Bergfreunde is generally a reliable destination for purchasing outdoor gear and clothing, I can't help but notice persistent issues with their IT sector. I will likely cancel my order and seek out alternatives to avoid encountering such difficulties again. As a customer, I expect a swift and seamless resolution to problems, rather than waiting endlessly for a purchase I have already committed to. It's frustrating that I have to set up notifications for products that should be available but are inaccessible due to stock system failures.
What initially seemed like a positive online shopping experience has now become incredibly stressful. I find it difficult to recommend Bergfreunde to a friend, and I'm hesitant to engage with their platform again, given the likelihood of encountering similar issues repeatedly. Despite my frustrations, I must acknowledge that the support service was responsive and friendly when I contacted them by phone. However, it's clear that their capabilities are limited, leaving customers like me in a holding pattern until items are restocked. This ongoing inconvenience has been disheartening. I sincerely hope that Bergfreunde will work to enhance their system, allowing for straightforward replacement of items following an order cancellation.
As always - right on time, punctual, professional and more importantly high quality products where description fits the product itself. No BS from BF, only the best.
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Jul 4, 2024
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Fabulous Boots & Speedy Delivery
The boots are absolutely fabulous and just what I will need for this winter's nordic trip. Shipping was quick and shoes were nicely packaged. I'll be back for more!
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5 days ago
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Accurate sizing guide, straightforward ordering process and prompt delivery in excellent condition. I will return to purchase again. Thanks, C.
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5 hours ago
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Customer centric store
First of all, great customer service that responded immediately to my questions and made my purchase possible.
Very nice and user friendly site!
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4 days ago
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Everything was just perfect, I could navigate well on the English language site, order was quickly processed, delivery just on time, Thank you!
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8 days ago
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Robens hunt tent stove
I was order tent stove for my new tent. I’m very satisfying by delivery serviss. Was very fast and good communication. Everything it perfect!
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6 days ago
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Great user experience, easy to navigate, filtering working great. Let me use it a couple of times before being able to critisize anything.
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Jul 6, 2024
Verified review
Fast delivery and well packaged. Good communication if I had an issue it could have been resolved easily. Thanks all.