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Bergfreunde.euReviews

: 26,751Excellent

4.80

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certified since: Aug 29, 2017
updated on: Jun 2, 2023
Bergfreunde.eu is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: Aug 29, 2017
updated on: Jun 2, 2023
Bergfreunde.eu is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Bergfreunde.eu, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Bergfreunde.eu

5,462 verified reviews in the last 12 months

26,751 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 30, 2022
Shipping services outside DE, in EU countries can be improved by choosing a good delivery service provider like DHL, not some small local courier or the Post Service. Once the parcel is out from your depot, the customer is on his own and at the hand of the local delivery courier from each country. Because the parcel is not delivered to the final customer by DHL. I think this would be a very good option, or maybe the best, that the parcel is transported and delivered to the final customer from start to finish by DHL in every country. I think this should solve the problem of the local couriers from each country. A very IMPPRTANT PROBLEM is that the phone number does not appear on the parcel itself, on the package so the courier can not contact the final customer and he does not come to the address to search for the customer. They do absolutely nothing to contact the customer if they do not have the phone number on the parcel. So we have to contact them at the center and call them and go to pick up the parcel personally because they do not bother to find the final customer if they do not have the phone number on the box. The problem is that the phone number of the customer does not appear on the label fom the box with the products to be delivered. So the courier can not contact the final customer and they do not bother to search the customer at the address. If they do not have phone number on the box they just leave and the customer has to contact them at the delivery center, which is in another city/town(energy, time, money, etc). All this can be solved by showing and displaying and writing down the customer phone number directly on the box label(parcel). It does not appear directly fron the sistem on the label. I had this problem every single time I have purchased something from your website. This is the reason why I gave a 4 star rating and not 5. Thank you. All the best.
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the most relevant critical review


Aug 10, 2022
14 days ago I paid for running poles. After 10 days I asked what's with my order and Andrew from Customer support wrote me: Order is at the logistics team to be prepared for shipping. And that it can take an extra 5-10 working days for my order to be dispatched because packing by hand... So they would take 10 + 5-10 = 25 days to send the running poles? When I asked him how come, that this takes so long, he just replied to me with exactly the same email. So he did not provide me with any good information or gave me a feeling that he cares for his customer. So just yesterday afternoon I got an email stating my order just left the warehouse - finally, I was happy :) but 1 hour later I got another email "Your return for order 31045945 has been booked" I have never requested a return of my order.... 1. Extremely inflexible and not user-friendly customer support 2. To long period of shipping(from Germany to Slovenia) they would take 25days 3. Misleading information about delivery times on website 3. They cancel orders without customer request Worst customer experience I ever got from online shops, unfortunately
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Reviews for Bergfreunde.eu

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 Verified review
May 20, 2023
I have done several purchases in this shop (international shipment) and I am satisfied. I bought hiking clothing or bicycle helmets for my children, all the process is transparent and smooth. The info on the website is clear (including stock ruptures), and usually on the 3 business day after my order I receive my package (occasionally 4 or 5, never longer than that). If any question is asked to the customer service in between, there is always a swift reaction coming with the pertinent information needed. Orders are tracked. So far, this is a 5 star shop for me - I never tested the "return" service, but I guess this is because the info on the website is so clear that it is difficult to do a mistake?
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 Verified review
6 days ago
Good prices, well packed items, fast delivery. Note: Domestic/local courier (speedy/DPD) do relabeling with local tracking number, which is different from DHL international tracking number. With last packet a Speedy's employee put the new local lable to another packet by mistake. I doubted the size and opened the packet then they correct their mistake. I recommend Bergfreunde to think of improvement of delivery service.
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 Verified review
10 days ago
Everything went really smoothly, and the package arrived a day before, which was great. The weird thing is that I thought my package was still in DHL headquarters in Germany because it was not updated for a long time. After all It was a pleasent surprise when it arrived. Great online store. I will buy from them again for sure.
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 Verified review
May 13, 2023
Excellent service. Good sending time, good service for the return of non-fitting items and reimbursement, good condition of all items delivered, with dedicated boxes for the hats. Nothing to point as negative, except the fact that returns have to be paid 100% by the client, Bergfreunde could participate with for instance 4 euros maximum, to help a bit with the cost.
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 Verified review
2 days ago
Everything ok. Excellent packing, nice product, correct size, delivery "in time" (8 working days). Only issue that shop ( I guess) did not communicate my phone number to DHL and I had no notifications in my mobile, about parcel's route. On delivery day, DHL could not contact me and left a message on my front door.
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 Verified review
10 days ago
Fantastic shop. I come back for more shoes, jackets etc for my son every year. For myself too I have never been disappointed with the quality. The same with the price. Only positive surprises! Delivery in a very short time. Very efficient tracking - frequent updates. I highly recommend!!!!
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 Verified review
May 16, 2023
Everything is great - but the product descriptions could be more detailed. I recently bought a pair of Danner runners, and the description didn’t mention an unusual aspect of their design. I’m not sure if I would have purchased them if I’d known about that in advance.
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 Verified review
4 days ago
Amazing product descriptions and helpful staff. I sent an e-mail using the web form on the website asking for additional information on a product (about the size of a couple of gloves) and I got a clear and concise response in a reasonable amount of time.
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 Verified review
May 4, 2023
Excellent service, product details were on point (I picked my size according to the site recommendations and everything was exactly my size) and the delivery service took 5 working days instead of 9 to 11 as was in the order. Thank you very much!
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 Verified review
4 days ago
Wide selection of products. Quick and sure delivery abroad. Practical listing options. Size charts and size guides for all relevant products. Easy to use compare tool. Extremely friendly user experience.
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 Verified review
May 3, 2023
 
Great service. Orders are delivered within a couple of days. Sent an email for information on a specific product and had a reply almost immediately. Definitely recommend Berg Frende.EU
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 Verified review
4 days ago
First time i have bought from this company. Their communication was good, their price was keen, and delivery from Germany to Ireland was free and took 5 days, so well happy
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 Verified review
11 days ago
Second time purchasing from this site. First time I needed to return the item for a different size. Process worked smoothly. I have found them reliable and efficient.
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 Verified review
May 6, 2023
Very smooth transaction and very good feedback upon order status with relatively fast shipping. DHL is slow for some reason, taking ~10days for arrival within EU.
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 Verified review
12 days ago
 
Ordered MTB flat shoes and products were as expected. Well packed and secured package. The delivery was relatively fast, less than week for cross border order.
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 Verified review
5 days ago
BF is always right on spot: quick delivery, products match their description and more importantly if an item does not fit, no hussle refund. Job well done BF!
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 Verified review
May 8, 2023
The garment was exactly what I was looking for and was a perfect fit. Arrived in good time and I was kept up to date with the order progress. Many thanks.
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 Verified review
May 20, 2023
The fast shipment and the large choice of equipement is a plus. Easy and attractive looking website, professional advice provided and good average pricing.
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 Verified review
10 days ago
The shoes look fab they are a birthday present for my husband I bought a pair last year and he loved them. Delivery time was unbelievable it was so fast.
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 Verified review
May 19, 2023
The best site. Great products, good price and good customer service ( you talk to friendly people( . Order from Ireland often and so do friends now
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