Review summary
Customers consistently praise the speed of delivery, especially noting quick shipments when courier services perform as expected. Many highlight the ease of finding the correct part due to an extensive inventory and effective search functionality. The quality and accuracy of parts received are generally appreciated, and packaging is often described as well-protected. Numerous reviewers also value timely tracking updates and notifications. However, some customers report delays or issues related to courier partners, particularly with ELTA/ACS, including delivery problems, lack of home delivery, or poor handling. Opinions on customer support are mixed, with frustrations about the absence of phone support, automated replies, or slow responses. A few also mention insufficient packaging or damaged items upon arrival, and some found tracking information unclear or lacking.
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How Trusted Shops prevents fake reviewsReviewsFixPart.gr
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Verified
The part it was exactly what I order and in excellent condition. It came very quickly and... I can't think of anything that you can do better, to my opinion everything is o.k.
Verified
Γνήσιο ανταλλακτικό όπως στην περιγραφή του και την φωτογραφία. Ταιριάζει απόλυτα στο ψυγείο. Άργησε λίγο αλλά λογικό αγου ήρθε από Γαλλία.
Verified
Το ανταλλακτικό έκανε και έγινε η επισκευή.
Όμως το κουτί με το ανταλλακτικό που ήταν μόνο μέσα στην σακούλα αποστολής ήταν χτυπημένο. Ευτυχώς το ανταλλακτικό ήταν εντάξει. Έπρεπε το κουτί του ανταλλακτικού να μπει σε άλλο κουτί πιο σκληρό για περισσότερη προστασία και μετά στην σακούλα αποστολής.
Verified
First time customer, good experience.
Ordered a somewhat scarce plastic part for an older Philips steam generator, which the site claimed would take over two weeks from order to dispatch. Arrived with DHL within the expected timeframe and packaged well. Notifications about the progress were few and on point, the way I like it. The navigation while I was searching the site for the part was also pretty decent, as far as I recall. Good experience overall, will gladly use again.
Verified
Πολύ μεγάλη εύρεση και ποικιλία εξαρτημάτων και ανταλλακτικών που βρίσκει κανείς τα πάντα. Πολύ εύκολη διαδικασία παραγγελίας, πολύ γρήγορη αποστολή και τέλεια συσκευασμένα τα αντικείμενα. Ότι αγόρασα λειτούργησε αμέσως. Δεν υπάρχει κάτι να γίνει καλύτερο. Το fixparts είναι τέλειο.
Verified
The cooperation was somehow “good”
The cooperation was good. However, it would have been excellent if you did not work with the Hellenic Post (ELTA).
Fortunately, I received an email confirming that the package had already arrived in Greece. Otherwise, I would never have found it, as it was never delivered to my home.
It would be much better to cooperate with private courier companies for deliveries.
Verified
A new lid for the washing machine
I ordered a new lid for my washing machine, it came after 7 days, bright new and in a very solid package. I was very pleased with their services. Thank you
Verified
Good experience
Delivery ok though the price to send back item is quite expensive when you are in another country as you have to send them back in France
After having made an error they abused me for the correct parts to order and then it fitted perfectly
Recommend totally
Verified
Η παραγγελία έγινε άμμεσα αλλά η παράδοση Αργησε πολύ αλλά έμεινα ικανοποιημένος από την fix part
Verified
Very responsive service. Found the correct part I needed and was reasonably quick on shipping. The part fits and my freezer is working again. Thank you for your help.
Verified
two items arrived with different parcels whitout notification
I was not notified that the two items I have ordered would arrive with different parcels and different courier service, so when I received the first parcel I thought the second one was missing.
Reply from FixPart.gr
Good day, I am sorry to hear that you are not satisfied. I see that your order should have been delivered without any issues. If you have any questions, please don't hesitate to contact us. Our apologies for the inconvenience. Paloma, FixPart customer service
Verified
problem satisfyingly solved
my original order got lost in the post, never arrived but they sent me a second one which arrived promptly.
Verified
I would like to talk to someone of FIXPART and explain my case, not to exchange e-mails back and forth... the communication becomes unefficient in this way. I was asking something that was never answered by mail...
Also, it would be better to have someone stable for each case, not to change people all the time
Verified
Γρήγορη παράδοση. Τα προιόντα έφτασαν πολύ καλά συσκευσμένα κσι ήταν συμβατά για τξν χτήση που τα παρήγγειλα. Θα ήθελα καλύτερη περογραφή στο site στα ανταλλακτικά . Ομως επικοινώνησα με την εξυπηρέτηση πελατών και υπήρξε άμεση απάντηση και πολύ σωστή ενημέρωση
Verified
Very happy with the entire process... prompt notifications preceeding delivery... delivery on time.
Verified
Εταιρεία πολύ καλή μόνο στο σκέλος της μεταφορικής έχετε πρόβλημα γιατί είναι εκτός της ημερομηνίας που αναφέρεστε…
Verified
Fix parts delivery notification
Timely notification in case of delay in order delivery due to a spare parts not being available and having a longer delivery time
Verified
Excellent!! I ordered parts for my 4 years old LG wash machine and they were perfect!! I ordered the front bin plastic and the left weight balancer because it went lose and broke both the weight and the plastic mounts. I will definitely order again!!
Verified
Είναι μία αξιόλογη εταιρεία που είχα επιφυλάξεις και όμως μπορώ να δώσω συγχαραιτείρια για την άμεση εξυπηρέτηση.
Verified
Just perfect!
I was asking for a spare part of my freezer. I only checked the model and just in a few seconds I found it. Delivery was exactly on time . Everything was perfect.
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- fixpart.gr
- support@fixpart.gr
- Nijmegen, NLD
About
Το FixPart.gr είναι το αξιόπιστο ηλεκτρονικό σας κατάστημα για ανταλλακτικά οικιακών συσκευών. Με μια εκτενή συλλογή από εκατομμύρια ανταλλακτικά κορυφαίων μαρκών, κάνουμε την επισκευή των συσκευών σα...
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