FixPart.ieReviews:
1,929 reviews in the last 12 months3,710 total reviews
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Top positive review
Sep 19, 2023
Verified review
I originally had ordered this part from another website which gave me a delivery date of 3-5 business days. When that rolled around and still nothing had arrived I tried to follow up with them and the item was actually on back order for an estimated additional month. I cancelled that order and went to FixParts who had the exact item - ordered on a Monday and the part was here by Friday with ZERO hassle. Will never be using the other site for any items again.
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Top negative review
Nov 23, 2023
Verified review
Before ordering a part from FixPart, I checked that the model number of my device was compatible with the part on their website however when it arrived it did not fit as it was too small. I contacted Fixpart who sent me a label for returning it but told €18 would be deducted from my refund if I use it (or I could pay separately to send it back myself). I explained, and provided evidence that, in such cases where I didn’t change my mind about the purchase but the item was not as described on their website and therefore not fit for purpose, in accordance with my consumer rights I should not have to pay for the return. They then said I had not sufficiently proven that the model of the device I own is the incompatible model. However the proof they asked for is unreasonable since it does not exist – they want a photo of the device with the detailed model number. This number is not printed on the device. I sent the only possible proof, namely a photo of the device with a higher level over-arching model number, my proof of purchase with the detailed model number and a photo demonstrating that the part does not fit. I genuinely cannot understand why the company are refusing to honour my consumer rights in this matter at this point and it is very disappointing. This was a simple mistake on their website which could easily be resolved by them but for reasons I can’t understand it seems to be more important to them to unfairly claw some money for shipping from me than to resolve it honestly, to leave me with a good customer experience and prevent me feeling the need to warn others about my experience in this review. Since I know my consumer rights, I am now taking actions beyond this company to recover my money. In the meantime I hope this review helps to prevent others from getting caught like I did. There are plenty of decent, honest online retailers out there so I really encourage people to avoid this one.
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Reviews for FixPart.ie
Mar 6, 2024
Verified review
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Nov 23, 2023
Verified review
Beware
Before ordering a part from FixPart, I checked that the model number of my device was compatible with the part on their website however when it arrived it did not fit as it was too small. I contacted Fixpart who sent me a label for returning it but told €18 would be deducted from my refund if I use it (or I could pay separately to send it back myself). I explained, and provided evidence that, in such cases where I didn’t change my mind about the purchase but the item was not as described on their website and therefore not fit for purpose, in accordance with my consumer rights I should not have to pay for the return. They then said I had not sufficiently proven that the model of the device I own is the incompatible model. However the proof they asked for is unreasonable since it does not exist – they want a photo of the device with the detailed model number. This number is not printed on the device. I sent the only possible proof, namely a photo of the device with a higher level over-arching model number, my proof of purchase with the detailed model number and a photo demonstrating that the part does not fit. I genuinely cannot understand why the company are refusing to honour my consumer rights in this matter at this point and it is very disappointing. This was a simple mistake on their website which could easily be resolved by them but for reasons I can’t understand it seems to be more important to them to unfairly claw some money for shipping from me than to resolve it honestly, to leave me with a good customer experience and prevent me feeling the need to warn others about my experience in this review. Since I know my consumer rights, I am now taking actions beyond this company to recover my money. In the meantime I hope this review helps to prevent others from getting caught like I did. There are plenty of decent, honest online retailers out there so I really encourage people to avoid this one.
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Jul 22, 2023
Verified review
Part got lost, several emails to sender and supplier later it surfaces, also thought I was getting a kit to repair the runners in a dishwasher, I got one of of a set of eight, website unclear, and in the sequence of only getting one little piece of plastic for 22 euros plus delivery charge, you are robbing bastards, but hey ho, never again and will be spreading my experience
Bye Bye
please remove me from your mailing list
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Answer by FixPart.ie
Jul 24, 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
Oct 15, 2023
Verified review
I ordered and paid for a small fitting via telephone. After three weeks no goods have been received and the invoice raised following payment quoted a different sku to that ordered. Despite one phone call and one email to raise this matter and a promise to get back with a response, this company has failed to respond and address my issue. Clearly customer service is not a priority.
I am simply looking for someone to take the time to review my order and confirm to me when the correct sku will be supplied. This is not an unreasonable request which is simply being ignored.
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Answer by FixPart.ie
Oct 16, 2023
Good day, I am sorry to hear that you did not receive the correct product. We have contacted you, Juliette, Customer service FixPart
Dec 21, 2023
Verified review
Returns policy & exchange…
Having spent a lot of time navigating the website to ensure we matched what we thought was the correct oven door we needed to replace..it transpired that when we received it was not compatible! Also there was a 14 day returns policy which we were not aware of, (not documented or referenced in the confirmation of order or delivery) we were a little outside of this timeframe granted, but they would not accept a request to exchange for correct product. Very unprofessional, no one to speak with over the phone, all via email. Will not do business again!
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Nov 1, 2023
Verified review
Well I eventually got my part after about a month first of all, it took two weeks to get a Reply saying they had the part and then it was approximately two weeks before I received it. They had the wrong house number on the package. I live number five and they had 15, I eventually received it anyway everything is okay. For such a small item, sticking it in an envelope and put a stamp on it, it probably would have got here quicker. I thought it was a little expensive as well €32
Edward travers
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Feb 9, 2024
Verified review
Part I got is the wrong size, nowhere in the process did I have an opportunity to check it, as in specs on the part not provided.
Shipping €10 for a tiny envelope ridiculous.
I’m down €20 and the things not fixed - ripped off and don’t have the energy to do anything about it.
Fuck you - I won’t use you again, please delete whatever data you have on me and don’t contact me again.
Thanks
Rob
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Aug 4, 2023
Verified review
My item arrived cracked. I'm trying to return it and find it very difficult. Asking for a 10-12 digit order number but wont accept it. Please let me know how I can return
Thank you Carol O Hara
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Answer by FixPart.ie
Aug 8, 2023
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Michèle, FixPart customer service
Jul 29, 2023
Verified review
Poor support
Wrong part delivered, but real issue was the lack of support afterwards and a week after reporting the incorrect part, I still have no response
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Answer by FixPart.ie
Jul 31, 2023
Good day, I am sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you.
Bram, FixPart customer service
Feb 12, 2024
Verified review
The part was perfect, delivery slow
The part was perfect, but the delivery time said 'in stock delivery in two days', in reality it took nearly two weeks
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Jul 31, 2023
Verified review
Delivered a broken fridge door replacement, tried contacting and nonresponse or resolution! Take caution
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Answer by FixPart.ie
Aug 2, 2023
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
Nov 1, 2023
Verified review
The part I ordered was forty euro on the Miele website less than a year ago. You charged double that price which is after all a piece of foam cut in a certain shape. I did not realise that I had ordered the filter from non Miele outfit. I think it was daylight robbery but I needed the product. It also took longer than I expected to reach me. Not a very satisfactory event from my perspective.
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Oct 8, 2023
Verified review
Photos might be a bit clearer. I chose a product by mistake which is too small. The delivery person just threw the packet inside the front door with the result that the dog thought it was a toy and chewed the packaging! Not your fault of course but the product cannot be sent back and I have to order a new one!
Other than that the service was good - quick delivery!
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Sep 30, 2023
Verified review
Re non delivery of my order
Re: Order No. 202301961819
On a weekly basis since my purchase on 4 September I am getting a 'delivery delayed' message. My payment went through to you a month ago but I have not received my product. When will I get it, if ever. If not I will have to issue a legal case against Fix Part to reclaim my money. Please advise.
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Dec 27, 2023
Verified review
Great selection of products, very slow delivery!
While the product is great, the shipping estimates are very questionable. Further, I was only informed of such delays when contacting customer service - with the product order in October and not received until mid-December - with the website noting the product was immediately available for shipping.
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Dec 20, 2023
Verified review
Bad
Few hours ago I text back to you guys, about that item what I purchased, is arrived wrong.
Completely wrong. So I don't go with any reviews until you sort it out. I'm already send it out an email with arrived item photos and what I ordered photo (screenshot).
Waiting your response and solution.
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Answer by FixPart.ie
Dec 22, 2023
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
TF
Thierry F.
Dublin
Nov 29, 2023
Verified review
Glad I found a replacement for my mother fridge but completely overpriced. €44 for the drawer door!! And €5 for postage which wasn't bad, but overall cost €49 for a little door is just day light robbery. Bar that the company appears to be very professional and provide very good email updates.
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Jan 9, 2024
Verified review
I ordered the part on the 28/12/2023, its 13 days later and still has not arrived
I ordered the part on the 28/12/2023, they said it was to take 1-3 days to arrive. It is now 12 days later and it still has not arrived. I contacted customer service who pointed me to a DHL link that was not updated 7 days later. I've never experienced such poor response from any supplier.
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Jan 27, 2024
Verified review
Damaged goods delivered
I ordered 4 freezer drawers mid November, two drawers arrived badly broken. Following many emails to and from Fix Part, 2 replacement drawers arrived late January. It would have been helpful to get the go ahead quickly, to dispose of the broken drawers, it was a long drawn out process.
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Dec 7, 2023
Verified review
First attempt at delivery failed, allegedly due to insufficient address which wasn't true. I provided all details. Second attempt was successful but had to pay for delivery again 8.95 euro!
Fridge item fits perfectly nut what a long process. Should have used DHL the first time round.
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