FixPart.ieReviews:
1,933 reviews in the last 12 months3,649 total reviews
Excellent
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Top positive review
Sep 19, 2023
Verified review
I originally had ordered this part from another website which gave me a delivery date of 3-5 business days. When that rolled around and still nothing had arrived I tried to follow up with them and the item was actually on back order for an estimated additional month. I cancelled that order and went to FixParts who had the exact item - ordered on a Monday and the part was here by Friday with ZERO hassle. Will never be using the other site for any items again.
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Top negative review
Jun 16, 2023
Verified review
I ordered a part on 05/06/23, it said when I ordered 3-5 days for delivery. Today
16/06/23 and still not arrived. I have emailed twice and told that they are waiting on the suppliers to respond to them. Not good enough, if part did not meet deadline that was promised they should get the supplier to send another one. I will not be ordering anything from fixpart ever again.
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Reviews for FixPart.ie
Jan 2, 2024
Verified review
Situation Unresolved
Hi Fix Part,
I am still waiting for you to resolve an issue since mid November/return or dispose of broken goods/ get a refund.
It sounds like you’ve an efficient organisation, but this has not been my experience, still hoping you’ll resolve the matter asap,
Jenny McCrohan
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Answer by FixPart.ie
Jan 4, 2024
Good day, I am sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Sep 26, 2023
Verified review
product arrived dammaged cant use it, nightmare to get any closure from your company, im an oap not gteat with useing phones or emails wouldnt deal here again my money is gone and im still in the same boat, its true the desrist is always tge cheapiest in the long ru
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Dec 9, 2023
Verified review
I ordered a fan oven element and received a freezer/ fridge drawer.
I emailed to tell you this and you replied saying the item I was enquiring about was no longer in stock. I wasn't enquiring about an item and if you can't supply it then I need a refund !!
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Answer by FixPart.ie
Dec 11, 2023
Hello, we're sorry to hear that you've received the wrong product. We have contacted you to see what we can do for you. We apologise for the inconvenience. Bram, FixPart Customer Service
Jul 4, 2023
Verified review
Do not order from this company
I have ordered replacement heat pump worth 270€ which should be delivered within advertising delivery date 1-2 days. And after 14 days of waiting I got an email where my order has been refunded. Thank you fixparts for waisting my time and holding my money
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Dec 5, 2023
Verified review
Advertising an item was in stock and delivery would take 2-5 days. Took 4 weeks to deliver to me and after contacting customer service 2 weeks in, I found out it wasn’t in stock. Even though it was still showing as in stock online. Won’t be using again.
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Answer by FixPart.ie
Dec 8, 2023
Good day, I am sorry to hear that you did not receive your order on time. I see that there was indeed some delay because the product was out of stock. Our sincere apologies for that. I see that your order has now been delivered. If there is still something wrong, please let us know. Bram, FixPart customer service
Jun 15, 2023
Verified review
Ordered a replacement part for a Neff Oven which stated 1-2 working days. At present I’ve had to reach out to support multiple times to get updates on where the part is. Originating in France to be shipped to Ireland it is currently in Memphis Tennessee.
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Answer by FixPart.ie
Jun 16, 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Michèle, FixPart customer service
Dec 18, 2023
Verified review
Sadly I can’t provide a review as I haven’t yet received the required part but I can comment if you like on the pile of my children’s clothes which urgently need washed!!
DHL delivery service is dreadful and simply ruins your prompt initial dispatch!!
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Answer by FixPart.ie
Dec 19, 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
Dec 4, 2023
Verified review
You lie by deception. You are not an Irish company and yet you call yourselves FixPart Ireland and you use an Irish domain to host your we site. The part that I ordered did not arrive. I will never user your services again. You are not to be trusted.
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Answer by FixPart.ie
Dec 6, 2023
Good day, I am sorry to hear that you did not receive your order on time. I see that there was indeed some delay because the product was out of stock. Our sincere apologies for that. I see that your order has now been delivered. If there is still something wrong, please let us know. Bram, FixPart customer service
Dec 9, 2023
Verified review
Paid extra for an item to have it delivered quicker (5to10 days) 5 weeks later it arrived. No notification of delay. Had to inquire about the order was told it was out of stock and had to be ordered in. No apology no refund for quicker delivery.
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Nov 10, 2023
Verified review
My product arrived broken in the box. On contact with customer service they re saying they are in contact with suppliers. It's not my fault it arrived broken. I should be reissued a new product and then they can take the issue up with supplier.
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Nov 24, 2023
Verified review
Ordered a part last week. Hasn't been delivered yet. Tracking advised me that item was returned to sender. Why? Have e mailed fixit numerous times in the past few days but to no avail.
Deborah was very helpful at the beginning I must say.
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Oct 24, 2023
Verified review
My order was ordered and paid for over 8 weeks ago and despite a promise to deliver within 5 working days has not yet arrived. Too late now and I have been asking for a refund just getting automated responses,
. This is dreadful;
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Dec 14, 2023
Verified review
I'm waiting over 2 weeks now and never received the item.
I've contacted fix part few times to see where is the item. They have replied with tracking number that didn't work and no information whatsoever. It's been over 2 weeks since I've ordered the part and still no sign of it.
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Answer by FixPart.ie
Dec 15, 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
Jun 23, 2023
Verified review
I hate a .ie website that isn’t Irish, item said it would be 2-4 working days and ended up being 10 days from the day I ordered to actually receiving it. Also the customer service was terrible and not one bit helpful.
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Answer by FixPart.ie
Jun 26, 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
Aug 1, 2023
Verified review
I ordered the replacement part for our dishwasher. The delivery was to be 2 to 4 working days. The part arrived 10 days later. I asked for a reason why this was delayed and again i am still waiting for an answer.
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Answer by FixPart.ie
Aug 2, 2023
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Bram, FixPart customer service
Sep 16, 2023
Verified review
I oder heating element for oven and I didn't get it and lose my money as well. I tried to contact with company buy email but didn't get any answer. I never again use this company and don't suggest to others.
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Jun 6, 2023
Verified review
Sent details and a photo of the serial number of my fridge , got an email back very quickly with a link to the part, ordered the part it arrived and it was the wrong part !! Sent an email and got no reply
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Answer by FixPart.ie
Jun 7, 2023
Good day, I am sorry to hear that product does not fit your device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Michèle, FixPart customer service
Oct 11, 2023
Verified review
I ordered a poly belt for my washing machine and you sent to me a completely different part.
No answer from the customer service.
Very bad.
Will never buy again
order number 202302055319
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Nov 22, 2023
Verified review
Sent the completely wrong size seal for refrigerator ,now have to spend more more tosend it back .told me I ordered wrong part when tgeytryingto dend me same seal which is to small
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Answer by FixPart.ie
Nov 24, 2023
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. Unfortunately, the product you ordered is not suitable on that basis. We have sent you more information on how to return your product to us. Bram, FixPart customer service
Nov 10, 2023
Verified review
Broken parts/slow response/different brands
First order arrived damaged,average took 3 days to respond while client waiting impatiently,second order arrived with different branding and colour compared to what was advertised
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