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Top positive review
Sep 19, 2023
Verified review
I originally had ordered this part from another website which gave me a delivery date of 3-5 business days. When that rolled around and still nothing had arrived I tried to follow up with them and the item was actually on back order for an estimated additional month. I cancelled that order and went to FixParts who had the exact item - ordered on a Monday and the part was here by Friday with ZERO hassle. Will never be using the other site for any items again.
I ordered a part on 05/06/23, it said when I ordered 3-5 days for delivery. Today
16/06/23 and still not arrived. I have emailed twice and told that they are waiting on the suppliers to respond to them. Not good enough, if part did not meet deadline that was promised they should get the supplier to send another one. I will not be ordering anything from fixpart ever again.
Original order arrived damaged - replacement also arrived damaged
Original order arrived damaged, your customer service team were very helpful and organised a replacement freezer drawer. Alas, when the replacement drawer arrived it was also damaged (cracked).
If the drawers are so susceptible to damage in shipping, will they survive daily use in a domestic freezer? Are they "fit for purpose"
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Answer by FixPart.ie
May 3, 2024
Hello, I'm sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. We apologise for the inconvenience. Bram, FixPart customer service
3 days ago
Verified review
Easy to find the part I required.
The delivery tracking was poor which is outside your control. I suggest utilisation the national postal services availabe such as A Post I Ireland.
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5 days ago
Verified review
Supplied incorrect part. Cost me to return it.On the plus side communication was good but refund took too long.
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5 days ago
Verified review
The spare part was a basket for a dishwasher. The handle on it only lasted about 2 mins and was insufficient
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7 days ago
Verified review
Still I did not receive my order. It’s been really long time now!
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Answer by FixPart.ie
4 days ago
Good day, I am sorry to hear that you have not yet received your order. Unfortunately, there has been some delay in delivery, for which we apologise. We have just sent you more information. Bram, FixPart customer service
May 7, 2024
Verified review
Free post returbd
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Answer by FixPart.ie
May 7, 2024
Good day, I am sorry to hear that you are not satisfied. If you want to return a product and it was ordered incorrectly, the return costs are at your expense. However, we will refund you the cost of the return shipment. If you still have questions about this, please let us know. Bram, FixPart customer service
6 days ago
Verified review
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7 days ago
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May 2, 2024
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Apr 16, 2024
Verified review
Provide a confirmation email once ordered, also give an opportunity to cancel. I tried to cancel straight away after ordering but was not able to. No I have a part that I don’t need
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Answer by FixPart.ie
Apr 17, 2024
Good day, To ensure that your order is delivered to you as quickly as possible, it is processed directly by our system and passed on to the carrier. It is therefore unfortunately no longer possible to change it. If you have any questions about your order, please let us know. Bram, FixPart customer service
Apr 16, 2024
Verified review
It was the wrong part I put in the right model number and it came up as original part but it did not fit ,
And another thing why use an .IE domain when your based in Germany
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Answer by FixPart.ie
Apr 17, 2024
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Apr 14, 2024
Verified review
My product never arrived even though said delivered
and I’m waiting for a week for this even to be acknowledged by customer service
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Answer by FixPart.ie
Apr 17, 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
Mar 31, 2024
Verified review
I cancelled within 5 min of ordering. No customer service or order review so you sent the item anyway
I now need you to collect it
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Apr 14, 2024
Verified review
website says its a Ireland based website but the part was shipped from France not the delivery time i expected when ordered.
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Answer by FixPart.ie
Apr 17, 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
Apr 15, 2024
Verified review
Ordered item off the fridge part number but wrong seal was sent out
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Answer by FixPart.ie
Apr 17, 2024
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Apr 12, 2024
Verified review
I still to receive my order yet, that was ordered on 21st March
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Mar 29, 2024
Verified review
Easy to order,quite good delivery but dreadful at returns
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Apr 19, 2024
Verified review
Deliver product within your stated timeframe.
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Answer by FixPart.ie
Apr 22, 2024
Good day, I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
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