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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
Overall a good experience. The website was easy to use and I found the price point to be better than competitors in this service area. The order was delivered as scheduled. The bouquet was as ordered - 15 roses with greenery. Each was in full bloom upon arrival, with a few clearly past their peak. We used the enclosed powder and trimmed the stems. Nonetheless several of the roses were drooping and fading on day two. Another trim gave a few more life, but most were gone by day four and all by day five. The bouquet was beautiful. I wish the roses were fresher and had lasted longer. I would use this provider again, though not for roses.
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Answer by blumenshop.com
Apr 18, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 10, 2024
Verified review
You sent the instructions to me in German. I don't speak German so I assumed they were just receipts etc. When they did not turn up on my friends birthday I emailed her the two messages in German you had sent me and one of them was the instruction to pick up the flowers at a local shop.
So you should have mailed me in English. However the flowers were beautiful and she got them the day after her birthday so in the end all was well
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your review.
Since you have selected Germany as the delivery country, you will receive all information from our shipping partner in German.
We have sent you our notification that the parcel is ready for collection in English
However, you can also view the shipment tracking in English.
Apr 12, 2024
Verified review
I had asked for flowers to be delivered by 8th April, they arrived on the 9th April
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Answer by blumenshop.com
Apr 12, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Apr 9, 2024
Verified review
The site is easy to use. The product was as shown. Arrived later than promised.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your positive feedback.
We are very sorry that the delivery by our shipping partner DHL took longer than you requested.
We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.🌸
Apr 17, 2024
Verified review
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Answer by blumenshop.com
Apr 18, 2024
Thank you so much for your 4-star review. 🌸
2 days ago
Under review
Way of delivery doesn't make sense
Used this to send a gift to friends for an occasion. The website uses DHL and they didn't contact the receiver to arrange delivery time or even leave it at their door. The flowers got deposited in a DHL office over the weekend and needless to say the flowers died waiting there 😂
This is like if a restaurant delivers food over DHL, of course it would not work 😂
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Answer by blumenshop.com
18 hours ago
Thank you for your review.
DHL leaves parcels at a drop-off location if this was previously entered in the shipment tracking. If you have not done this, the parcel will be placed ready for collection.
8 days ago
Verified review
The flowers were not fresh while delivery
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Answer by blumenshop.com
8 days ago
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
2 days ago
Verified review
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Answer by blumenshop.com
18 hours ago
Thank you for your feedback. You are welcome to send us more detailed feedback at https://www.blumenshop.com/help so that we can improve our service. 🌸
Mar 29, 2024
Verified review
Delivery issues…
The flowers themselves seemed all right and decent value but the delivery was a bit of a nightmare. Thought they’d be delivered on Saturday but it ended up being Tuesday! So not exactly at their best. Had used them from the UK before and it was all fine.
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
Mar 12, 2024
Verified review
The flowers were lovely and arrived on my brothers birthday, thank you.
I thought from the photo they came with the vase as this often happens here. But it’s ok. Hanna
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Answer by blumenshop.com
Mar 13, 2024
Thank you very much for your feedback. We are very happy that you are satisfied with our service.
You have ordered a bouquet of flowers that will be sent without a vase. You can always find all the information in the item description.
Mar 17, 2024
Verified review
The flowers were beautiful, but the card with my message never arrived. It was such a shame it was my friend's birthday.
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Answer by blumenshop.com
Mar 18, 2024
Thank you very much for your feedback. 🌸
Mar 6, 2024
Verified review
Nice not as pretty as the photo on your website
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Answer by blumenshop.com
Mar 7, 2024
Thank you very much for your feedback. 🌸
Mar 27, 2024
Verified review
Komt zijn afspraken na
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Answer by blumenshop.com
Mar 27, 2024
Hartelijk dank voor uw positieve recensie. We zijn erg blij dat u tevreden bent over onze bloemenservice. 🌸
Mar 14, 2024
Verified review
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Answer by blumenshop.com
Mar 14, 2024
Thank you very much for your 4-star review.
Please feel free to send us more feedback at https://www.blumenshop.com/help-contact so that we can improve our service. 🌸
Mar 12, 2024
Verified review
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Answer by blumenshop.com
Mar 12, 2024
Thank you so much for your 4-star review. 🌸
Mar 10, 2024
Verified review
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Answer by blumenshop.com
Mar 11, 2024
Thank you so much for your 4-star review. 🌸
Mar 22, 2024
Verified review
I am extremely disappointed with this shop. I tried to send flowers to my friend, and they delivered it to a neighbor instead. My friend had no idea who this neighbor is or where to find them because the delivery company left no further information aside from the neighbor's name. My friend lives in an apartment where many people live, and she tried to knock on many doors to find the flowers, but could not find them. When I messaged blumenshop about this, they implied that this was my fault because I "accepted their General Terms and Conditions" and I "agreed to this delivery". I asked for a refund, but they declined. I just wasted 30 euros and my friend never even received her flowers. I would not recommend this flower delivery company to anyone considering their inability to take responsibility for not delivering the flowers to the correct person.
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Answer by blumenshop.com
Mar 25, 2024
Thank you very much for your review. If a package cannot be delivered, the delivery will be made, according to our shipping and delivery conditions, to a neighbor's house or the shipment will be taken to a post office branch/packing station for pickup. This is at the discretion of the deliverer. In your case, the shipment was delivered to a neighbor. Which one this is can be seen from the shipment tracking.
Mar 20, 2024
Verified review
This is the second time I used them. The first time they also missed the delivery date and delivered dead flowerd after four days being sat in a warehouse. The second time I forgot it was the same company. Also delivered dead flowers four days late. No care that they missed the special occasion, no refund available, unfriendly people when I tried to call them, only option was to resend the flowers days later. Would never use them again...very disrespectful.
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Answer by blumenshop.com
Mar 21, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed
Mar 24, 2024
Verified review
The flowers died very Quick, the buquet was bot fresh .
Did bor last one week !!
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Answer by blumenshop.com
Mar 25, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Mar 27, 2024
Verified review
Don’t use this company.
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your review. As we can see, you have complained about your order and we have sent you a replacement.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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