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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
We ordered a plant with white flowers and recieved a plant with red flowers.
Beside this we are very pleased with all other aspects.
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Answer by blumenshop.com
Mar 4, 2024
Thank you very much for your positive feedback. We are glad that you are satisfied with our service and that we could convince you with the quality of our plants. We are looking forward to your next order. 🌸
Mar 17, 2024
Verified review
The flowers were beautiful, but the card with my message never arrived. It was such a shame it was my friend's birthday.
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Answer by blumenshop.com
Mar 18, 2024
Thank you very much for your feedback. 🌸
Mar 6, 2024
Verified review
Nice not as pretty as the photo on your website
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Answer by blumenshop.com
Mar 7, 2024
Thank you very much for your feedback. 🌸
Feb 18, 2024
Verified review
My friend was thrilled with them. Many thanks
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Answer by blumenshop.com
Feb 19, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Mar 14, 2024
Verified review
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Answer by blumenshop.com
Mar 14, 2024
Thank you very much for your 4-star review.
Please feel free to send us more feedback at https://www.blumenshop.com/help-contact so that we can improve our service. 🌸
Mar 12, 2024
Verified review
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Answer by blumenshop.com
Mar 12, 2024
Thank you so much for your 4-star review. 🌸
Mar 10, 2024
Verified review
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Answer by blumenshop.com
Mar 11, 2024
Thank you so much for your 4-star review. 🌸
Mar 9, 2024
Verified review
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Answer by blumenshop.com
Mar 11, 2024
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Feb 14, 2024
Verified review
There was no mention of delivery of the vase only the flowers which I was concerned about.
My family told me it was delivered. If other items are ordered these should be included in the delivery information.
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Answer by blumenshop.com
Feb 19, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Jan 19, 2024
Verified review
Late delivery
The delivery was supposed to arrive on the day and was in the truck but somehow then the flowers went back to the warehouse...
The flower selection was okay but could have been more vibrant
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Answer by blumenshop.com
Jan 23, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Jan 26, 2024
Verified review
Reliable company. I have used them 3 times now. Helps that the website is in English and if there are any hiccups they can also correspond in English.
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Answer by blumenshop.com
Jan 29, 2024
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service. 🌸
Feb 5, 2024
Verified review
The flowers were beautiful it would have been nicer had they arrived on the day I specified also I did a video message which didn’t arrive
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Answer by blumenshop.com
Feb 6, 2024
Thank you so much for your 4-star review. 🌸
Jan 31, 2024
Verified review
The flowers were delivered on the next day, not when it was promised and when I wanted!
The roses were beautiful!
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Answer by blumenshop.com
Feb 1, 2024
Thank you for your review. We are very pleased that you are satisfied with our flower service and we could convince you with the quality of our flowers.
When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.🌺
Jan 26, 2024
Verified review
The roses have started to wilt within 5 days
I am not happy with this
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Answer by blumenshop.com
Jan 29, 2024
Thank you very much for your review. We are very sorry that you experienced our flower service in this way. We apologize for the quality of the flowers. In order for us to resolve your concern to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jan 31, 2024
Verified review
I love the flower arrangement and quick response when it is needed
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Answer by blumenshop.com
Jan 31, 2024
Thank you very much for your positive review. 🌸
Feb 6, 2024
Verified review
The flowers should be more fresh
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Answer by blumenshop.com
Feb 7, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Feb 14, 2024
Verified review
I’m really disappointed in my order, I ordered them for my girlfriend who lives in Germany and she didn’t get them until 6 days after she was supposed to because of delivery failure. They were a completely different colour than what they should’ve been aswell… not good.
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Answer by blumenshop.com
Feb 20, 2024
Thank you very much for your rating. If a parcel cannot be delivered in accordance with our shipping and delivery conditions, it will be delivered to a neighbor or taken to a post office/packing station for collection. This is at the discretion of the deliverer. Please understand that personal delivery is not possible if the recipient cannot be found.
In your case, the parcel was taken to a branch and was picked up very late by the recipient.
Jan 25, 2024
Verified review
i made my order to deliver on 20th of January, insteady order was delivered on 22nd of January. Very poor service, i will not recommend. Additionally flowers wasn’t fresh at all. and the paper didn’t match to the colour of flowers.
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Answer by blumenshop.com
Feb 6, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
Jan 23, 2024
Verified review
Did not meet delivery date
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Answer by blumenshop.com
Jan 31, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Apr 17, 2024
Verified review
Great process. Good product.
Overall a good experience. The website was easy to use and I found the price point to be better than competitors in this service area. The order was delivered as scheduled. The bouquet was as ordered - 15 roses with greenery. Each was in full bloom upon arrival, with a few clearly past their peak. We used the enclosed powder and trimmed the stems. Nonetheless several of the roses were drooping and fading on day two. Another trim gave a few more life, but most were gone by day four and all by day five. The bouquet was beautiful. I wish the roses were fresher and had lasted longer. I would use this provider again, though not for roses.
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Answer by blumenshop.com
Apr 18, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
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