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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
Thank you very much for your positive feedback. We are glad that you are satisfied with our service and that we could convince you with the quality of our plants. We are looking forward to your next order. 🌸
Dec 5, 2023
Verified review
It was easy to order
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Answer by blumenshop.com
Dec 7, 2023
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service. 🌸
Aug 2, 2023
Verified review
Everything ok !
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Answer by blumenshop.com
Aug 9, 2023
Thank you very much for your positive feedback. 🌸
Apr 17, 2024
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Answer by blumenshop.com
Apr 18, 2024
Thank you so much for your 4-star review. 🌸
Jan 17, 2024
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Answer by blumenshop.com
Jan 17, 2024
Thank you so much for your 4-star review. 🌸
Dec 15, 2023
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Dec 5, 2023
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Nov 27, 2023
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Answer by blumenshop.com
Nov 27, 2023
Thank you so much for your 4-star review. 🌸
Nov 17, 2023
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Answer by blumenshop.com
Nov 17, 2023
Thank you so much for your 4-star review. 🌸
Oct 23, 2023
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Answer by blumenshop.com
Oct 30, 2023
Thank you for your 5 star review 🌸
Sep 11, 2023
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Answer by blumenshop.com
Sep 12, 2023
Thank you so much for your 4-star review. 🌸
Sep 8, 2023
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Answer by blumenshop.com
Sep 11, 2023
Thank you so much for your 4-star review. 🌸
Aug 15, 2023
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Answer by blumenshop.com
Aug 15, 2023
Thank you so much for your 4-star review. 🌸
Jun 16, 2023
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Answer by blumenshop.com
Jun 16, 2023
Thank you so much for your 4-star review. 🌸
Dec 7, 2023
Verified review
Shipment was late, surprise ruined and flowers wilting
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
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Answer by blumenshop.com
Dec 13, 2023
Thank you for your review. We are very sorry that there was a delay in delivery by our shipping partner DHL. We can very well understand your annoyance about this. For this we apologize to you very much. If the flowers have suffered from the long transport, we ask you to contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jan 4, 2024
Verified review
Disappointing
The last delivery of followers was disappointing. The roses weren't fresh and they weren't all of the same size and kind. Some of them were larger than what was pictured during the ordering process, while others were small, dry, and in poor shape. The bouquet seemed like a collection of leftovers from the flower shop that could be sold instead of being thrown away. The worst thing about this experience is not the money lost but the embarrassment and disappointment both for the sender and the recipient.
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Answer by blumenshop.com
Jan 5, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jun 9, 2023
Verified review
Unreliable
Totally unreliable in terms of stated delivery time/ place. And when you contact their customer service you get told it is not their fault, it is your fault. I ordered on Wednesday for delivery on Saturday, but my flowers didn’t arrive at their destination until Monday.. What is the point of a beautiful bouquet if it arrives too late for the occasion you have bought it for, and is moreover dead by the time your recipient gets it? Extremely disappointing service.
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Answer by blumenshop.com
Jun 9, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Jan 6, 2024
Verified review
I ordered a flowers bouquet for a birthday, I got messages that it will arrive “today” for 4 days in a row” and still haven’t got it.
This was supposed to be for a birthday celebration.
And they don’t even answer on Instagram.
Maybe we will get it for next year’s birthday. Very poor costumer service
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Answer by blumenshop.com
Jan 8, 2024
Thank you very much for your review. Our customer service was already able to help you with your request and a solution was offered to you.
Jul 7, 2023
Under review
cancel my order
My order was cancel without any other possibility to change it. I have ordered an orchid and with one day before delivery my order was cancelled. My friend has received the flowers after three days from her birthday. Totally unprofessional.
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