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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
They couldn’t deliver the flowers on the requested order date, so I had to manually move it a few days. As a result, flowers weren’t fresh when they arrived. Not impressed with the process.
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Answer by blumenshop.com
6 days ago
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 2, 2024
Verified review
Delivered on time but the flowers were brown and the vase too big for the bunch. Recipient not very happy. They were to mark her recently deceased daughter's birthday.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Mar 30, 2024
Verified review
Late delivery
This is what I get, and the other one is,what I bought. They have not same quality. And delivery was two days later, to late.
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
10 days ago
Verified review
mixed
The delivery was exactly as expected. The flowers were a little underwhelming for a Large bouquet they seemed really sparse
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Answer by blumenshop.com
10 days ago
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 2, 2024
Verified review
My friend sent a picture of her flowers. I thought they looked pretty wilted.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Mar 15, 2024
Verified review
Expensive for the number of blooms you get. The flowers arrived in good condition although one day later than scheduled, even though I preordered a week before the selected delivery date. I got the larger option available but the pictures don’t do justice to what you actually get. Better buy from your local flower shop so you can actually be in control of what you like and how you would like the arrangement to be.
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Answer by blumenshop.com
Mar 18, 2024
Thank you for your review.
When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.🌺
Mar 19, 2024
Verified review
I’m a florist myself in Australia, what you sent to my brothers 80th
Birthday was a bunch of flowers scrammed together in an unprofessionally manner. I would expected a much better result.
Take more care when arranging Flower Bouquets, give them space.
And what was the sea holly doing in there.
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Answer by blumenshop.com
Mar 19, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Mar 27, 2024
Verified review
The flowers were damaged upon arrival, and the bouquet was considerably smaller than anticipated. The flowers were not wrapped well for transport
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Answer by blumenshop.com
Mar 27, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Mar 27, 2024
Verified review
Good service but I was disappointed as it is very small in size
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your comments. We are sorry that you are not satisfied with your plants. You can find all the information about the size in the item description.
Mar 6, 2024
Verified review
Good delivery, but flowers ok
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Answer by blumenshop.com
Mar 6, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Feb 16, 2024
Verified review
Pink Tulips, came nice from outside but leaves was destroyed pretty much, absolutely not good as a gift. Hope so other people wasn't as unlucky as me. + wasn't fresh at all.
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Answer by blumenshop.com
Feb 20, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Feb 6, 2024
Verified review
Placed order 5 days in advance of flowers planned date of delivery, flowers received by receipient 5 days later then planned date.:( DHL sucks
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Answer by blumenshop.com
Feb 6, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Feb 15, 2024
Verified review
Got the plants in healthy condition but one of the leaf was broken.
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Feb 24, 2024
Verified review
Bad choice of carrier
Beautiful, but they arrived 5 days late
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Answer by blumenshop.com
Feb 26, 2024
Thank you for your review.
According to the tracking system, the recipient has concluded a contract with DHL that parcels may only be delivered on certain days. We have no influence on this.
Feb 20, 2024
Verified review
A very small bouquet for the money
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Answer by blumenshop.com
Feb 21, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Jan 4, 2024
Verified review
The flowers were not delivered on Friday as promised but on Tuesday four days late and the worse for wear. As this was the second time the flowers failed to be delivered on time I would suggest your carrier is really unreliable.
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Answer by blumenshop.com
Jan 4, 2024
Thank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner DHL. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
I am disappointed at the size of the bouquet of flowers. I ordered LARGE Florist Bouquet of the Day which, you can see from the attached picture is quite small. However, the quality and variety was good.
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Answer by blumenshop.com
Jan 15, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jan 22, 2024
Verified review
Flowers delivered were not fresh at all. Some of them were totally dammaged.
Indeed, new flowers were redelivered for free and again some of them were not fresh.
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Answer by blumenshop.com
Jan 23, 2024
Thank you very much for your review. Our customer service was already able to help you with your request and a solution was offered to you.
Jan 14, 2024
Verified review
They're good but don't expect too much to delivery date if you are planning to use the standard delivery cause it might deliver 2 to 3 business day to deliver.
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Answer by blumenshop.com
Jan 15, 2024
Thank you for your review. We are very pleased that you are satisfied with our flower service and we could convince you with the quality of our flowers.
When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.
Jan 20, 2024
Verified review
Arrived 1 day later than target date even though I ordered week ago. Flowers were bit worn
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Answer by blumenshop.com
Jan 23, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
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