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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
Mein "Verbesserungsvorschlag" (Reklamation) wurde ernst genommen und ich erhielt nach einer Panne einen makellosen Blumenstrauß. Danke.
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Answer by blumenshop.com
Feb 19, 2024
Vielen Dank für deine Bewertung.
Wir bedauern sehr, dass deine Bestellung nicht wie gewünscht zugestellt wurde. Es freut uns aber umso mehr, dass wir dich mit der Ersatzlieferung überzeugen konnten und du mit unserem Service zufrieden bist.🌸
Mar 3, 2024
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We ordered a plant with white flowers and recieved a plant with red flowers.
Beside this we are very pleased with all other aspects.
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Answer by blumenshop.com
Mar 4, 2024
Thank you very much for your positive feedback. We are glad that you are satisfied with our service and that we could convince you with the quality of our plants. We are looking forward to your next order. 🌸
Mar 6, 2024
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Nice not as pretty as the photo on your website
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Answer by blumenshop.com
Mar 7, 2024
Thank you very much for your feedback. 🌸
Feb 18, 2024
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My friend was thrilled with them. Many thanks
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Answer by blumenshop.com
Feb 19, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Mar 12, 2024
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Answer by blumenshop.com
Mar 12, 2024
Thank you so much for your 4-star review. 🌸
Mar 10, 2024
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Answer by blumenshop.com
Mar 11, 2024
Thank you so much for your 4-star review. 🌸
Feb 15, 2024
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Got the plants in healthy condition but one of the leaf was broken.
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Feb 20, 2024
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A very small bouquet for the money
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Answer by blumenshop.com
Feb 21, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Jan 19, 2024
Verified review
Late delivery
The delivery was supposed to arrive on the day and was in the truck but somehow then the flowers went back to the warehouse...
The flower selection was okay but could have been more vibrant
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Answer by blumenshop.com
Jan 23, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Jan 26, 2024
Verified review
Reliable company. I have used them 3 times now. Helps that the website is in English and if there are any hiccups they can also correspond in English.
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Answer by blumenshop.com
Jan 29, 2024
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service. 🌸
Feb 5, 2024
Verified review
The flowers were beautiful it would have been nicer had they arrived on the day I specified also I did a video message which didn’t arrive
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Answer by blumenshop.com
Feb 6, 2024
Thank you so much for your 4-star review. 🌸
Jan 31, 2024
Verified review
The flowers were delivered on the next day, not when it was promised and when I wanted!
The roses were beautiful!
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Answer by blumenshop.com
Feb 1, 2024
Thank you for your review. We are very pleased that you are satisfied with our flower service and we could convince you with the quality of our flowers.
When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.🌺
Jan 26, 2024
Verified review
The roses have started to wilt within 5 days
I am not happy with this
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Answer by blumenshop.com
Jan 29, 2024
Thank you very much for your review. We are very sorry that you experienced our flower service in this way. We apologize for the quality of the flowers. In order for us to resolve your concern to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Jan 31, 2024
Verified review
I love the flower arrangement and quick response when it is needed
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Answer by blumenshop.com
Jan 31, 2024
Thank you very much for your positive review. 🌸
Feb 6, 2024
Verified review
The flowers should be more fresh
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Answer by blumenshop.com
Feb 7, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Jan 17, 2024
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Answer by blumenshop.com
Jan 17, 2024
Thank you so much for your 4-star review. 🌸
Jan 14, 2024
Verified review
They're good but don't expect too much to delivery date if you are planning to use the standard delivery cause it might deliver 2 to 3 business day to deliver.
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Answer by blumenshop.com
Jan 15, 2024
Thank you for your review. We are very pleased that you are satisfied with our flower service and we could convince you with the quality of our flowers.
When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.
Jan 20, 2024
Verified review
Arrived 1 day later than target date even though I ordered week ago. Flowers were bit worn
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Answer by blumenshop.com
Jan 23, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Nov 29, 2023
Verified review
Very modest and responsive team of experts
Happy with service and online transaction is clear, secure and easy to pick up from where you stop. Regular update on the progress of delivery. Less a star because all information is in German language and for those ordering from outside, they'll use google to translate. Over all, a good service
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Answer by blumenshop.com
Nov 30, 2023
Thank you very much for your feedback. 🌸
Oct 4, 2023
Verified review
The ordering process was straightforward and efficient, unfortunately the arrangement arrived damaged. The flowers were lovely except for the central feature Bird of Paradise Strelitzia flower which arrived broken off! Had the arrangement arrived in perfect condition I would have happily given 5 stars.
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Answer by blumenshop.com
Oct 5, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
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