Review summary
Customers frequently praise the high quality and healthy condition of bulbs and plants, as well as the high germination and survival rates, abundant flowering, and thriving plants. Many find the delivery fast and reliable, and appreciate the careful, protective, and informative packaging. Shoppers value the fair or excellent prices, especially during sales, and enjoy the occasional free extras. The wide variety and rare options available receive positive feedback, and most customers describe customer service as helpful and responsive. However, some customers experience issues with damaged, moldy, or inconsistent quality items, and report poor growth or nonviable products. There are also complaints about shipping delays, missed deadlines, or problems with logistics partners. A few mention packaging issues such as tightness, missing labels, or unmarked assortments, and note premium pricing on certain collections. Some customers also report dissatisfaction with claims handling, communication, or feeling unheard by customer service.
Was this information helpful to you?