Review summary
Some customers praise prompt or on-time delivery, and there are positive remarks about beautiful and plentiful bouquets. However, many customers express frustration with late deliveries, missed delivery dates, or orders not arriving at all. Opinions on flower quality are mixed, with several complaints about wilted, dead, or poor-looking flowers. Several customers are dissatisfied with unhelpful or slow customer service and poor communication. Additionally, some customers are frustrated by receiving bouquets that do not match what was pictured or ordered, including substitutions and missing items.
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How Trusted Shops prevents fake reviewsReviewsEuroflorist.be/en
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Verified
prompt service, good quality
Reply from Euroflorist.be/en
Dear Customer,
Thank you so much for your 5-star review!
Kind regards,
Customer Service Euroflorist
Verified
Reply from Euroflorist.be/en
Dear client,
Thank you for your review.
We are very sorry to see that you are not fully satisfied with our service and we would very much like to follow up on your case. Please send us an email to info@euroflorist.be to give us the chance to do so.
We hope to hear from you soon.
Warm regards,
Customer Service Team Euroflorist
Verified
The bouquet was perfect
Reply from Euroflorist.be/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Reply from Euroflorist.be/en
Dear Customer,
We apologize for the disappointing experience. We will share your feedback internally.
Kind regards,
Customer Service Euroflorist
Verified
Reply from Euroflorist.be/en
Dear Customer,
Thank you so much for your 5-star review!
Kind regards,
Customer Service Euroflorist
Verified
Reply from Euroflorist.be/en
Hello,
Thank you for your feedback. We sincerely apologize for the disappointment and distress caused by the delivery issue, especially for such a special occasion.
We understand how important these moments are and regret that our service did not meet your expectations. Please know that we take your concerns seriously and are continuously working to improve.
Thank you for giving us the opportunity to assist you, and we are truly sorry for the experience.
Kind regards,
Euroflorist Customer Service
Verified
Alles was perfect!
Reply from Euroflorist.be/en
Goedendag,
Uw korte beoordeling betekent veel voor ons. Er is altijd een goede reden om bloemen te sturen. Hartelijk dank dat u onze service heeft gebruikt om iemand te laten weten dat u aan hem/haar denkt. Graag tot ziens!
Hartelijke groeten,
Klantenservice Team Euroflorist
Verified
Reply from Euroflorist.be/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Shocking service, flowers arrived 3 days late and in a distressed and wilted condition, missing the birthday they were ordered for.
customer service offered nothing but an apology and 20% off next order I wouldn't order from them again if it were free, avoid at all cost
Reply from Euroflorist.be/en
Hello,
Thank you for your feedback.
We sincerely apologize for the late delivery and the condition in which the flowers arrived. We understand how disappointing this must have been, especially for a special occasion.
Your feedback is important to us and will help improve our services.
Kind regards,
Customer Service Team Euroflorist
Verified
Es hat alles funktioniert
Reply from Euroflorist.be/en
Guten Tag,
Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder!
Herzliche Grüße,
Kundenservice Team Euroflorist
Verified
I ordered and they didn’t deliver. And they are very late to give answer. Be careful when you order. You may be upset
Reply from Euroflorist.be/en
Dear client,
Thank you for your review.
We are very sorry to see that you are not fully satisfied with our service and we would very much like to follow up on your case. Please send us an email to info@euroflorist.be to give us the chance to do so.
We hope to hear from you soon.
Warm regards,
Customer Service Team Euroflorist
Verified
Easy to order
Reply from Euroflorist.be/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Reply from Euroflorist.be/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Reply from Euroflorist.be/en
Dear client,
Thank you for your review.
We are very sorry to see that you are not fully satisfied with our service and we would very much like to follow up on your case. Please send us an email to info@euroflorist.be to give us the chance to do so.
We hope to hear from you soon.
Warm regards,
Customer Service Team Euroflorist
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