Review summary
Customers generally find the ordering process easy and straightforward. However, there are frequent issues with late, missed, or unreliable deliveries, and many customers express disappointment with discrepancies between what was ordered or pictured and what was delivered. Opinions on flower quality are divided, with several customers citing wilted or poor-quality blooms, while others are satisfied with freshness. Sentiment towards customer service is overwhelmingly negative due to slow, unhelpful, or inconsistent communication. Additionally, opinions on value for money are mixed, with some feeling the service is overpriced, and several customers doubt the reliability of the service for important occasions due to inconsistent experiences.
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How Trusted Shops prevents fake reviewsReviewsEuroflorist.be/en
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Verified
Reply from Euroflorist.be/en
Dear client,
Thank you for your review.
We are very sorry to see that you are not fully satisfied with our service and we would very much like to follow up on your case. Please send us an email to info@euroflorist.be to give us the chance to do so.
We hope to hear from you soon.
Warm regards,
Customer Service Team Euroflorist
Verified
prompt service, good quality
Reply from Euroflorist.be/en
Dear Customer,
Thank you so much for your 5-star review!
Kind regards,
Customer Service Euroflorist
Verified
Worst experience ever, your business is a real scam. We paid on Thursday morning for a same day delivery and the flowers were only delivered on Tuesday ! On top of that, no response from your side for over 30 hours ! We tried to contact you by phone, email and web contact, but to no avail. And when we did get a response the next (!) day, we got different answers from different people. Even on the day of the delivery, one of your colleagues said that the flowers were delivered (even if your tracking system said no) and 20 minutes later another colleague said that we needed to forward the delivery address as you couldn't find it ! But the flowers were delivered that day (6 days after the expected delivery date !) and I only knew because I contacted the office the flowers were sent to. The tracking still today mentions that the order is being processed. Worst of all : still waiting for an explanation or excuse.
Reply from Euroflorist.be/en
Hello,
Thank you for your feedback. We sincerely apologize for the poor experience you had with your order and the delayed delivery. This does not meet our standards, and we deeply regret the confusion and lack of communication you encountered. We are investigating what went wrong to prevent this from happening again. Please contact us directly via email so we can address your concerns personally and find a suitable solution.
Kind regards,
Customer Service Team Euroflorist
Verified
The Flowers & Delivery
The Flowers, Where Nice but Delivery, was Awful.
They Just put the Package in front of the House in which several residents are living. The Package with Damaged and the Recipient, was not informed that the pack is front of the Door. I could Only inform the recipient because of my Tracking Information.
Reply from Euroflorist.be/en
Hello,
Thank you for your feedback. We sincerely apologize that the delivery did not meet your expectations and caused disappointment. Your comments are important to us, and we will work on improving the quality and accuracy of our service. Please contact us via email so we can assist you further.
Kind regards,
Customer Service Team Euroflorist
Verified
The bouquet was perfect
Reply from Euroflorist.be/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Terrible experience
I ordered a flower arrangement to be delivered to my sister’s house for a special occasion, and I was extremely disappointed. The flowers arrived completely wilted and lifeless — clearly dead on arrival. What was supposed to be a thoughtful surprise turned into an embarrassing experience.
Not only did the flowers look nothing like the photo online, but they were brown, drooping, and unusable. It’s unacceptable to deliver something in this condition, especially when fresh, vibrant flowers are what’s being advertised and paid for.
If you're thinking about sending flowers for a special moment, I’d recommend looking elsewhere.
Reply from Euroflorist.be/en
Hello,
Thank you for your feedback. We sincerely apologize that the delivery did not meet your expectations and caused disappointment. Your comments are important to us, and we will work on improving the quality and accuracy of our service. Please contact us via email so we can assist you further.
Kind regards,
Customer Service Team Euroflorist
Verified
Reply from Euroflorist.be/en
Dear Customer,
We apologize for the disappointing experience. We will share your feedback internally.
Kind regards,
Customer Service Euroflorist
Verified
Reply from Euroflorist.be/en
Hello,
Thank you for your feedback. We sincerely apologize for the disappointment and distress caused by the delivery issue, especially for such a special occasion.
We understand how important these moments are and regret that our service did not meet your expectations. Please know that we take your concerns seriously and are continuously working to improve.
Thank you for giving us the opportunity to assist you, and we are truly sorry for the experience.
Kind regards,
Euroflorist Customer Service
Verified
Reply from Euroflorist.be/en
Dear Customer,
Thank you so much for your 5-star review!
Kind regards,
Customer Service Euroflorist
Verified
Alles was perfect!
Reply from Euroflorist.be/en
Goedendag,
Uw korte beoordeling betekent veel voor ons. Er is altijd een goede reden om bloemen te sturen. Hartelijk dank dat u onze service heeft gebruikt om iemand te laten weten dat u aan hem/haar denkt. Graag tot ziens!
Hartelijke groeten,
Klantenservice Team Euroflorist
Verified
Reply from Euroflorist.be/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Simplicity of ordering for Italy. Prompt correct delivery.
Reply from Euroflorist.be/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Shocking service, flowers arrived 3 days late and in a distressed and wilted condition, missing the birthday they were ordered for.
customer service offered nothing but an apology and 20% off next order I wouldn't order from them again if it were free, avoid at all cost
Reply from Euroflorist.be/en
Hello,
Thank you for your feedback.
We sincerely apologize for the late delivery and the condition in which the flowers arrived. We understand how disappointing this must have been, especially for a special occasion.
Your feedback is important to us and will help improve our services.
Kind regards,
Customer Service Team Euroflorist
Verified
Timely delivery. The chosen bouquet corresponded exactly to the one delivered
Reply from Euroflorist.be/en
Hello,
Thank you for your review! There’s always a special reason to send flowers, and we appreciate you choosing our service to brighten someone’s day. We hope to assist you again in the future!
If you have any concerns or feedback, please don’t hesitate to contact us at info@euroflorist.be—we’re happy to help.
Best regards,
Your Euroflorist Customer Service Team
Verified
Reply from Euroflorist.be/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
I ordered and they didn’t deliver. And they are very late to give answer. Be careful when you order. You may be upset
Reply from Euroflorist.be/en
Dear client,
Thank you for your review.
We are very sorry to see that you are not fully satisfied with our service and we would very much like to follow up on your case. Please send us an email to info@euroflorist.be to give us the chance to do so.
We hope to hear from you soon.
Warm regards,
Customer Service Team Euroflorist
Verified
Es hat alles funktioniert
Reply from Euroflorist.be/en
Guten Tag,
Ihre kurze Bewertung kommt einen langen Weg. Es gibt immer einen guten Grund Blumen zu versenden, vielen Dank, dass Sie unseren Service genutzt haben um jemanden zu zeigen, dass Sie an ihn/sie denken. Gerne wieder!
Herzliche Grüße,
Kundenservice Team Euroflorist
Verified
Happy! happy! happy!
Perfectly executed, delivering happiness and joy.
Reply from Euroflorist.be/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
Easy to order
Reply from Euroflorist.be/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
horror and dissapointment
Ordered a large emma bouquet for a birthday. The flowers came wilted and the bouquet was anything but large and looked nowhere near as pink as the picture. It honestly looked like a basic supermarket bouquet you'd get for 10-12 euros tops. We had to go and get some more flowers to spruce up this disaster ... never again. By far the worst flower service I've tried.
Reply from Euroflorist.be/en
Hello,
Thank you for your feedback. We sincerely apologize that the delivery did not meet your expectations and caused disappointment. Your comments are important to us, and we will work on improving the quality and accuracy of our service. Please contact us via email so we can assist you further.
Kind regards,
Customer Service Team Euroflorist
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