Review summary
Some customers praise prompt or on-time delivery, and there are positive remarks about beautiful and plentiful bouquets. However, many customers express frustration with late deliveries, missed delivery dates, or orders not arriving at all. Opinions on flower quality are mixed, with several complaints about wilted, dead, or poor-looking flowers. Several customers are dissatisfied with unhelpful or slow customer service and poor communication. Additionally, some customers are frustrated by receiving bouquets that do not match what was pictured or ordered, including substitutions and missing items.
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STAY AWAY
Absolutely terrible experience. I paid over £50 for flowers for a very important occasion and trusted this company to deliver them on time. First, I was told the flowers would arrive a day later than expected, which I reluctantly agreed to because I understood delays can happen. Then after that, I received another email saying they could not even fulfil the order at all and were offering a completely different replacement bouquet to arrive even later.
At that point the delivery date was completely pointless. What is the point of taking orders if you cannot actually fulfil them? The whole situation was handled terribly, communication was last minute, and it caused unnecessary stress and disappointment.
I genuinely regret not checking the reviews before placing my order because clearly this is not a reliable company. I will definitely not be using this service again and would not recommend it to anyone.
weird but OK
The flowers were delivered on time and looked good.
Their automated email system is broken. I was notified that the delivery was going to be late and that an attemp had already been made to delivery the flowers but failed (whic is not likely).
Very disappointed with my recent order. I ordered a bouquet of peonies as a special gift, but the flowers delivered looked nothing like the photos advertised on the website. The bouquet was poor in quality and did not meet my expectations at all. Customer service was unhelpful and refused to take responsibility for the difference between what was advertised and what was delivered. Unfortunately, this experience has left me very disappointed, and I would not recommend this company based on my experience.
Our flower order, which was supposed to be delivered today, has still not arrived. Despite paying an additional fee to ensure timely delivery, the order was not delivered as expected. This has been very disappointing for us.
Unfortunately, we are not satisfied with the service we received for such a special occasion. We would appreciate an explanation regarding this issue. Based on this experience, we do not consider using your service again in the future.
Verified
The flowers are great, but the delivery company not at all, was supposed to be a surprise for my girlfriend, but the delivery company ended storing the package in their warehouse and my girlfriend had to go to delivery office to claim their package,
Reply from Euroflorist.be/en
Dear Customer,
We apologize for the disappointment. We will take your feedback into consideration internally.
Best regards,
Customer Service Euroflorist
Verified
Beautiful flowers
Fast delivery. Professional service. Beautiful and plentiful flowers.
I had the flowers sent to Belgium, I’m in the UK, and both the recipient and me were delighted by the quality and amount of the flowers. Will definitely use again. Highly recommend.
Reply from Euroflorist.be/en
Dear Customer,
Thank you so much for your 5-star review!
Kind regards,
Customer Service Euroflorist
Ich habe heute einen Strauß zu morgigen Muttertag von meinem Sohn per Post erhalten. Der Strauß hat teilweise verwelkte und abgebrochene Blumen. Im allgemeinen nicht frisch. Sehr schlechte Qualität
Verified
Stunning bouquet flowers!!
I sent a bouquet from Euroflorist Belgium to a relative for a special anniversary. It was received on time and was a stunning display.
It’s now the third time of using them .
Reply from Euroflorist.be/en
Dear Customer,
Thank you so much for your 5-star review!
Kind regards,
Customer Service Euroflorist
Verified
Euro florist sent my friend some flowers in Belgium when I live in the UK. Fast reliable service. Pleased with the results. Thank you
Reply from Euroflorist.be/en
Dear Customer,
Thank you so much for your 5-star review!
Kind regards,
Customer Service Euroflorist
Verified
Flowers didn’t arrive on the day they said they would
Ordered a bunch of flowers for my partners birthday. Said next day delivery, which is why I ordered them and they arrived the following day. I guess this is due to DPD and not them, but a more reliable delivery partner would be better
Reply from Euroflorist.be/en
Dear Customer,
We apologize for the disappointing experience. We will share your feedback internally.
Kind regards,
Customer Service Euroflorist
Verified
A great improvement would be to deliver on the exact date as ordered and not the day after and deliver the exact flower bouquet as ordered according to the pictures on the webpage.
Reply from Euroflorist.be/en
Dear customer,
Thank you for using our service and for your review.
We are truly sorry to get to know that your order did not arrive on the chosen delivery date. Regretting the disappointment, you must have experienced we apologize for any inconveniences.
Please note that in your order you have chosen a product that is being delivered by mail service. Unfortunately, it is possible that those deliveries may vary by 1 or 2 working days from the desired date. As we are not able to influence this matter, it is communicated repeatedly during the order process, however, we are sorry that you were not aware of this. In case of a delivery of one of our local florists we can indeed guarantee a delivery date.
We very much hope the recipient liked the flower gift despite its belated delivery and thank you for your feedback.
Warm regards,
Euroflorist Customer Service Team
Verified
Reply from Euroflorist.be/en
Dear customer,
Thank you for your great review!
Verified
it fits to me
Reply from Euroflorist.be/en
Dear Customer,
Thank you so much for your 5-star review!
Kind regards,
Customer Service Euroflorist
Verified
Reply from Euroflorist.be/en
Dear Customer,
Wij willen u erg bedanken voor de 4 - sterren beoordeling.
Met vriendelijke groet,
Customer Service Euroflorist
Verified
Reply from Euroflorist.be/en
Hello,
Thank you very much for your 5-star rating! We’re delighted to hear that you are satisfied with our service. We look forward to helping you again in the future!
Kind regards,
Euroflorist Customer Service Team
Verified
Flowers were okay but were pretty dead when they got there.
Reply from Euroflorist.be/en
Dear client,
Thank you for your review.
We are very sorry to see that you are not fully satisfied with our service and we would very much like to follow up on your case. Please send us an email to info@euroflorist.be to give us the chance to do so.
We hope to hear from you soon.
Warm regards,
Customer Service Team Euroflorist
Verified
Reply from Euroflorist.be/en
Dear Customer,
We apologize for the disappointing experience. We hope you have the opportunity to contact us. We are happy to help.
Kind regards,
Customer Service Euroflorist
Verified
Reply from Euroflorist.be/en
Hello,
Your short review comes a long way. There is always a good reason to send flowers, thank you very much for having used our service to show a certain someone that you are thinking of him/her. Hopefully, until next time you feel like sending flowers!
Warm regards,
Customer Service Team Euroflorist
Verified
I have order flowers and teddy bear for a new born. Despite that on the tracking link confirmed the deliver, after I was informed 6 days after that it was not the case. This is a moment that I will never recover again. And worst I was only informed 6 days after and because I insisted that found it stange that the receiver did not send any feedback. Worst service I ever worked with and I will never use it again not on a personal or professional level.
Reply from Euroflorist.be/en
Hello,
Thank you for your feedback. We sincerely apologize for the disappointment and distress caused by the delivery issue, especially for such a special occasion.
We understand how important these moments are and regret that our service did not meet your expectations. Please know that we take your concerns seriously and are continuously working to improve.
Thank you for giving us the opportunity to assist you, and we are truly sorry for the experience.
Kind regards,
Euroflorist Customer Service
Verified
the flowers were not delivered on time .
Reply from Euroflorist.be/en
Dear Customer,
We apologize for the disappointing experience. We will share your feedback internally.
Kind regards,
Customer Service Euroflorist
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