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How Trusted Shops prevents fake reviewsReviewsEuroflorist.be/en
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⭐ 1 star
Very disappointing experience. I ordered a bouquet based on the photos shown on the website, but the bouquet that was delivered was completely different. The colour palette, composition, and number of flowers did not match what was advertised.
I contacted customer support and provided photos of both the bouquet shown on the website and the one that was actually delivered. Despite the obvious differences, they insisted that the florist had followed their substitution policy and offered me only a €5 discount on a future order.
I understand that substitutions can sometimes be necessary, but the bouquet I received was not simply a slightly different version of the original — it was substantially different.
For a flower order costing more than €50 including delivery, I expected much better. Very disappointing customer service and I would not order from them again.
STAY AWAY
Absolutely terrible experience. I paid over £50 for flowers for a very important occasion and trusted this company to deliver them on time. First, I was told the flowers would arrive a day later than expected, which I reluctantly agreed to because I understood delays can happen. Then after that, I received another email saying they could not even fulfil the order at all and were offering a completely different replacement bouquet to arrive even later.
At that point the delivery date was completely pointless. What is the point of taking orders if you cannot actually fulfil them? The whole situation was handled terribly, communication was last minute, and it caused unnecessary stress and disappointment.
I genuinely regret not checking the reviews before placing my order because clearly this is not a reliable company. I will definitely not be using this service again and would not recommend it to anyone.
weird but OK
The flowers were delivered on time and looked good.
Their automated email system is broken. I was notified that the delivery was going to be late and that an attemp had already been made to delivery the flowers but failed (whic is not likely).
Very disappointed with my recent order. I ordered a bouquet of peonies as a special gift, but the flowers delivered looked nothing like the photos advertised on the website. The bouquet was poor in quality and did not meet my expectations at all. Customer service was unhelpful and refused to take responsibility for the difference between what was advertised and what was delivered. Unfortunately, this experience has left me very disappointed, and I would not recommend this company based on my experience.
Our flower order, which was supposed to be delivered today, has still not arrived. Despite paying an additional fee to ensure timely delivery, the order was not delivered as expected. This has been very disappointing for us.
Unfortunately, we are not satisfied with the service we received for such a special occasion. We would appreciate an explanation regarding this issue. Based on this experience, we do not consider using your service again in the future.
Verified
The flowers are great, but the delivery company not at all, was supposed to be a surprise for my girlfriend, but the delivery company ended storing the package in their warehouse and my girlfriend had to go to delivery office to claim their package,
Reply from Euroflorist.be/en
Dear Customer,
We apologize for the disappointment. We will take your feedback into consideration internally.
Best regards,
Customer Service Euroflorist
Verified
Beautiful flowers
Fast delivery. Professional service. Beautiful and plentiful flowers.
I had the flowers sent to Belgium, I’m in the UK, and both the recipient and me were delighted by the quality and amount of the flowers. Will definitely use again. Highly recommend.
Reply from Euroflorist.be/en
Dear Customer,
Thank you so much for your 5-star review!
Kind regards,
Customer Service Euroflorist
Ich habe heute einen Strauß zu morgigen Muttertag von meinem Sohn per Post erhalten. Der Strauß hat teilweise verwelkte und abgebrochene Blumen. Im allgemeinen nicht frisch. Sehr schlechte Qualität
Verified
Stunning bouquet flowers!!
I sent a bouquet from Euroflorist Belgium to a relative for a special anniversary. It was received on time and was a stunning display.
It’s now the third time of using them .
Reply from Euroflorist.be/en
Dear Customer,
Thank you so much for your 5-star review!
Kind regards,
Customer Service Euroflorist
Verified
Euro florist sent my friend some flowers in Belgium when I live in the UK. Fast reliable service. Pleased with the results. Thank you
Reply from Euroflorist.be/en
Dear Customer,
Thank you so much for your 5-star review!
Kind regards,
Customer Service Euroflorist
Verified
Reply from Euroflorist.be/en
Dear customer,
Thank you for your great review!
Verified
it fits to me
Reply from Euroflorist.be/en
Dear Customer,
Thank you so much for your 5-star review!
Kind regards,
Customer Service Euroflorist
Verified
Reply from Euroflorist.be/en
Dear Customer,
Wij willen u erg bedanken voor de 4 - sterren beoordeling.
Met vriendelijke groet,
Customer Service Euroflorist
Verified
Reply from Euroflorist.be/en
Hello,
Thank you very much for your 5-star rating! We’re delighted to hear that you are satisfied with our service. We look forward to helping you again in the future!
Kind regards,
Euroflorist Customer Service Team
Verified
Reply from Euroflorist.be/en
Dear Customer,
We apologize for the disappointing experience. We hope you have the opportunity to contact us. We are happy to help.
Kind regards,
Customer Service Euroflorist
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Contact
- +3238081173
- www.euroflorist.be/en
- Diegem, BEL
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