Review summary
Many customers praise the store for offering very competitive or unbeatable prices compared to other shops. Customer service is often described as friendly, helpful, and professional. Some customers also appreciate quick responses and transparency in communication. Packaging quality is generally seen as good by several customers. However, delivery times are often longer than expected or advertised, which causes frustration for many customers. Some also experience issues with product stock status or availability, particularly discrepancies between advertised and real inventory. There are occasional complaints about customer service responsiveness, as well as frustration with delays or lack of proactive updates in communication. Additionally, a few customers note inadequate protection for certain items in the packaging.
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How Trusted Shops prevents fake reviewsReviewsVolt Music Store
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Verified
All in all a good experience. Great price, fast delivery.
Verified
Unbeatable prices and very good service
Got my Tonverk, Syntakt and Polyend Press delivered quickly and without any fuss here in Finland. It was a pleasure dealing with Mitchell from Volt Music and I will recommend.
Unbeatable prices also!
Thank you Volt.
Reply from Volt Music Store
Thank you so much for the amazing review! 😊
Great to hear your Elektron Syntakt, Polyend Press and Tonverk arrived quickly and without any hassle all the way to Finland 🇫🇮
We’ll make sure Mitchell sees your kind words — he’ll really appreciate it! 🙌
Enjoy your new gear and thank you for recommending us. Hope to see you again soon! 🎶
– Team Volt Music Store
Verified
Fast delivery from Volt. 5 stars, even if I'm waiting for FedEx, because they screwed up the adresse ;-(
Verified
Good store with people who genuinely care. Orders take a bit longer to process and ship compared to other webshops, but they do arrive. On the other hand, the prices are noticeably lower.
If I were to suggest an improvement, it would be to provide clearer information about delivery times — is it 3 days or 2 weeks? That would be my tip: list longer delivery estimates when an order, for example, has to come from the U.S.
From what I can tell as an outsider, if you ask for an update respectfully, you’ll receive respect and kindness in return.
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Goede store waar mensen werken die om je geven. De orders duren een stuk langer om te verwerken/verzenden dan andere webshops maar ze komen wel aan daartegenover zijn de prijzen wel een stuk lager.
Als ik een verbeterpunt zou willen aangeven is de informatie omtrent de levertijd, is het 3 dagen of 2 weken. Dit zou ik als tip willen aangeven, zet de levertijden ook wat langer als er een order uit amerika bijv moet komen.
Maar zoals ik kan beoordelen als buitenstaander als je met respect om een update vraagt krijg je respect en vriendelijkheid terug.
Reply from Volt Music Store
Thank you for taking the time to leave such a thoughtful and balanced review ⭐️⭐️⭐️⭐️
We really appreciate your kind words about our team and service — that means a lot to us. You’re absolutely right about delivery times: setting clearer and more realistic expectations, especially for products coming from outside the EU, is something we’re actively working on. Your feedback is very valuable in helping us improve this.
Thanks as well for highlighting that respectful communication goes both ways — we truly believe in that. We hope to make your next experience even smoother 🎶
– Team Volt Music Store
Verified
All good!
Have had three orders from these guys and all of them were dealt with very well. Customer service rep replied to any questions quickly. Will be using them again. Only thing I would say is their offers can sometimes not reflect Genuine retail price. But if you do your research that’s not an issue.
Reply from Volt Music Store
Thank you very much for your detailed 5-star review! ⭐⭐⭐⭐⭐ 😊
We truly appreciate your continued trust — three orders and counting means a lot to our small team 🙏 It’s great to hear that everything was handled smoothly and that our customer service was responsive to your questions.
Thank you as well for the honest feedback regarding offers and retail pricing. We always aim to price our products fairly and competitively, but we completely agree that doing your own research is important. Transparency matters to us, and we’ll keep working to make our pricing as clear as possible.
Looking forward to helping you again with your next order! 🎛️✨
– Team Volt Music Store
Verified
Competitive prices, terrible communication
Have ordered at Volt Music twice now. The site has quite competitive prices and claims to have certain items in stock when other stores in Europe don't, so I thought I'd give it a go. Unfortunately the in-stock status and delivery times on their website are a rough guide at best. Simply put, don't trust the 4-6 days (in warehouse) or 1-3 days (in stock) and "will be shipped today" claims. Both my orders took several weeks just for the items to arrive at the Rotterdam store (and then another half week or so with tracked FedEx to Germany, that part was okay), even though they were listed as "in stock" or "in warehouse". No communication whatsoever until I messaged/emailed and called multiple times to hear what's up. If you don't contact them and push for an update, you won't get one. To their credit, when they eventually reply they are always polite and apologetic (they even put a little "sorry for the delay" note in one of my shipments), but I expect much better communication from a store that sells expensive professional audio gear. Delays happen, but then at least let your costumers know and be proactive about it.
Bottom line: If you are happy to wait and not know anything about the status of your order for a few weeks, go for it, you may save a few Euros compared to other shops. For me, this was the last time I ordered with them.
Verified
Schnelle Lieferung und bester Preis.
Verified
Le délai de commande est assez long, plus de 3 semaines et toujours pas arrivé. Mais le service client répond vite et les prix sont imbattables. Donc foncez si vous n'êtes pas pressé !
Verified
Fast delivery, great quality/price!
Verified
Excellent
Fast delivery, great price!
Verified
Top online-winkel met echte mensen er achter... goede prijzen en top gear !! love it!!
Reply from Volt Music Store
Bedankt voor je fantastische review! 🎵😊 Geweldig om te horen dat je onze persoonlijke aanpak waardeert. Achter elke bestelling staat inderdaad een team van echte muziekliefhebbers die hun best doen om de beste service, scherpe prijzen en top gear te bieden. Veel plezier met je aankoop en bedankt voor het vertrouwen! ❤️🎶
– Team Volt Music Store
Verified
Best range of products and best prices. Fast delivery! Best dealer in Europe
Reply from Volt Music Store
Thank you so much for your amazing review! 🎵⭐ We're thrilled to hear that you appreciate our product selection, competitive prices, and fast delivery. Feedback like yours motivates our team every day. We truly value your support and are honored to be considered your favorite dealer in Europe! 😊
– Team Volt Music Store
Verified
Fast, well packed, easy to work with!
Verified
Great shop, online and offline, good service.
Verified
bought an eurorack case, arrived quickly and well-packed; however, inside the original packaging, the power brick units could freely move, which resulted in a couple of headers being damaged. Contacted support, but no reply so far...
Verified
Perfecte levering en is iets lang niet op voorraad dan komen ze met een goed alternatief en regeling
Reply from Volt Music Store
Bedankt voor je geweldige review! ⭐⭐⭐⭐⭐ 🎵 Wat fijn om te horen dat je tevreden bent over de levering en onze service. Wanneer een product onverwacht niet op voorraad is, doen we altijd ons best om samen een passende oplossing of goed alternatief te vinden. Geweldig dat je dit zo hebt ervaren! 😊
Veel plezier met je aankoop en graag tot een volgende keer.
– Team Volt Music Store
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