bike-discount.de/en- Logo - reviews

bike-discount.de/en 
Reviews:

32,956 reviews in the last 12 months104,102 total reviews  

bike-discount.de/en- Logo - reviews

bike-discount.de/en 
Reviews:

32,956 reviews in the last 12 months104,102 total reviews  

Review summary

Reviews for bike-discount.de/en are consistently positive. Customers consistently appreciate the store's competitive and affordable prices, the reliability and speed of delivery, and the professional and responsive customer service. The extensive selection and availability of bike parts and products receive positive remarks, as does the secure and protective packaging. Many users find the website easy to use and informative, and reasonable shipping costs are often noted. However, some customers point out inconsistencies in pricing, a desire for more discounts or bundled savings, and express dissatisfaction with high shipping fees for small orders or returns from certain countries. Delivery delays or issues with third-party carriers are mentioned, as are occasional slow responses or unresolved problems with customer service. Suggestions are made to improve stock transparency and expand the range of brands. Some users report technical issues with the website, confusing account settings, or wish for better language and localization options. Difficulties with returns, unclear policies, and rare cases of damaged or incomplete items in deliveries are also highlighted as areas for improvement.

This text was automatically created by an AI system from user reviews.

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Reviews for bike-discount.de/en

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1 Reviews

Slow, inpersonal customer support

My parcel got damaged to the point of being destroyed during transport by the logistic company, no fault of bike-discount of course. But handeling the replacement/return of the parcel and replacement by a new bike is incredibly frustrating. Days without any answer and when it comes its a standard model text thats being sent to me. I am being asked to wait for someone to contact me for progressing this case and I dont hear anything for days. When calling I am being transferred 3-4 times to different departments to finally speak with someone responsible. A quicker and more personal customer support could really benefit bike-discount.
Answer by bike-discount.de/en
Dear Customer, thank you for your order and for sharing your experience. We are very sorry for the frustration caused by the handling of your damaged parcel and the delays in communication. Please accept our apologies for the inconvenience. Your feedback is important to us and will help improve our customer service. Our team is available via the contact form to assist you directly with your case and ensure the replacement is processed.
Community member 
1 Reviews

All-in-all great

Finding stuff, the availability, the checkout procedure... All great. The only remark I have (otherwise it would have been 5 stars): even with all cookies enabled, everytime I open the site and log in, I need to switch to english and set my country to Belgium instead of Germany... One would expect those settings to be stored with the accouny...