bike-discount.de/en- Logo - reviews

bike-discount.de/en 
Reviews:

32,956 reviews in the last 12 months104,102 total reviews  

bike-discount.de/en- Logo - reviews

bike-discount.de/en 
Reviews:

32,956 reviews in the last 12 months104,102 total reviews  

Review summary

Reviews for bike-discount.de/en are consistently positive. Customers consistently appreciate the store's competitive and affordable prices, the reliability and speed of delivery, and the professional and responsive customer service. The extensive selection and availability of bike parts and products receive positive remarks, as does the secure and protective packaging. Many users find the website easy to use and informative, and reasonable shipping costs are often noted. However, some customers point out inconsistencies in pricing, a desire for more discounts or bundled savings, and express dissatisfaction with high shipping fees for small orders or returns from certain countries. Delivery delays or issues with third-party carriers are mentioned, as are occasional slow responses or unresolved problems with customer service. Suggestions are made to improve stock transparency and expand the range of brands. Some users report technical issues with the website, confusing account settings, or wish for better language and localization options. Difficulties with returns, unclear policies, and rare cases of damaged or incomplete items in deliveries are also highlighted as areas for improvement.

This text was automatically created by an AI system from user reviews.

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Reviews for bike-discount.de/en

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Community member 
1 Reviews

minimal effort

super easy, very convenient. fast delivery with parcel tracking. 5*
Community member 
2 Reviews
Did not experience any delays or other troubles. Good website.
Community member 
1 Reviews
good prices, everything came perfectly packed and pretty fast
Community member 
2 Reviews
Great selection, great service, great delivery times
Community member 
2 Reviews
I like the wide range of products for reasonable price. Sometimes the delivery is slower than expected.
Community member 
3 Reviews
Encuentro siempre lo que necesito , a un buen precio.
Community member 
2 Reviews
Molto veloci nella consegna e prezzi buoni
Community member 
2 Reviews
Quick delivery, good products, great prices
Community member 
1 Reviews

Great store!

Great store, great team! Good service!
Community member 
2 Reviews
Top shop with the best value for money
Community member 
2 Reviews
Meer info over de levertijd
Community member 
4 Reviews

Poor packaging and damages on items

Our last two orders were packaged very poorly. Many items were scratched because components like cranks and cassettes were packed together with handlebars, seatposts, and other parts without any additional protection — everything was just placed in one box. I would like to point out that we were compensated for the damages in the first order, which we appreciated. However, our most recent order was packaged in the same way, and again several items arrived with minor damages. Please pay more attention to packaging and separate the items into different boxes, or at least add protective materials around parts with sharp edges.
Answer by bike-discount.de/en
Dear Customer, Thank you for your detailed feedback and for sharing your experience with us. We sincerely apologise for the repeated packaging issues and understand your frustration. We are pleased to hear that our customer service team has already compensated you for the first incident, but we regret that your latest order was affected again. Please rest assured that we take your comments seriously. Thank you once again for bringing this to our attention and for your understanding.
Community member 
1 Reviews
Fairly good selection of products but there are better in Germany. Some product headers misleading so sometimes it´s difficult to find or confirm some products that I`m looking for. Shipping price and return policies not competitive. You can´t combine other products with bike shipping for example. DHL was very good in terms of customer experience.
Answer by bike-discount.de/en
Dear Customer, Thank you for your feedback. We are delighted that you are satisfied with our product selection and DHL service. We understand your concerns regarding shipping restrictions for bicycles. Please note that shipping bicycles requires special handling. If you have any further questions or require assistance, our customer service team is available via the contact form.
Community member 
5 Reviews
I like description of components, photos of them. i think that shipping cost should be lower, or even for free especially for high price orders
Community member 
1 Reviews
Polecam serdecznie. Szybko i sprawnie. Doskonałe produkty. Pozdrawiam
Community member 
2 Reviews
Rýchle doručenie, najlepšie ceny na trhu, kvalitne produkty
Community member 
3 Reviews
Accurate description of items, reliable shipping.
Community member 
1 Reviews
Fair prices and good selection of products.
Community member 
2 Reviews
Fast delivery Super products Great value
Community member 
1 Reviews
Muito bom chegou tudo igual foi pedido