Reviews for bike-discount.de/en are consistently positive. Customers consistently appreciate the store's competitive and affordable prices, the reliability and speed of delivery, and the professional and responsive customer service. The extensive selection and availability of bike parts and products receive positive remarks, as does the secure and protective packaging. Many users find the website easy to use and informative, and reasonable shipping costs are often noted.
However, some customers point out inconsistencies in pricing, a desire for more discounts or bundled savings, and express dissatisfaction with high shipping fees for small orders or returns from certain countries. Delivery delays or issues with third-party carriers are mentioned, as are occasional slow responses or unresolved problems with customer service. Suggestions are made to improve stock transparency and expand the range of brands. Some users report technical issues with the website, confusing account settings, or wish for better language and localization options. Difficulties with returns, unclear policies, and rare cases of damaged or incomplete items in deliveries are also highlighted as areas for improvement.
This text was automatically created by an AI system from user reviews.
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Reviews for bike-discount.de/en
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Community member
3 Reviews
Goed price en goed service
Community member
1 Reviews
Slow, inpersonal customer support
My parcel got damaged to the point of being destroyed during transport by the logistic company, no fault of bike-discount of course. But handeling the replacement/return of the parcel and replacement by a new bike is incredibly frustrating. Days without any answer and when it comes its a standard model text thats being sent to me. I am being asked to wait for someone to contact me for progressing this case and I dont hear anything for days. When calling I am being transferred 3-4 times to different departments to finally speak with someone responsible.
A quicker and more personal customer support could really benefit bike-discount.
Answer by bike-discount.de/en
Dear Customer,
thank you for your order and for sharing your experience. We are very sorry for the frustration caused by the handling of your damaged parcel and the delays in communication. Please accept our apologies for the inconvenience. Your feedback is important to us and will help improve our customer service. Our team is available via the contact form to assist you directly with your case and ensure the replacement is processed.
Community member
3 Reviews
Reliable servis, haven't been disappointed for 10 years!
Community member
2 Reviews
Odlično
Community member
1 Reviews
Good and comprehensive selection of parts. Safe and reliable delivery. I would like a discount code sometime, because I have ordered a lot of stuff over the years :)
Community member
2 Reviews
Excellent !
Best prices, plenty of items, quick shipment, very professionals, excellent !
Community member
1 Reviews
minimal effort
super easy, very convenient. fast delivery with parcel tracking. 5*
Community member
2 Reviews
Did not experience any delays or other troubles. Good website.
Community member
1 Reviews
good prices, everything came perfectly packed and pretty fast
Community member
2 Reviews
Great selection, great service, great delivery times
Community member
2 Reviews
I like the wide range of products for reasonable price. Sometimes the delivery is slower than expected.
Community member
3 Reviews
Encuentro siempre lo que necesito , a un buen precio.
Community member
2 Reviews
Molto veloci nella consegna e prezzi buoni
Community member
1 Reviews
Great store!
Great store, great team! Good service!
Community member
2 Reviews
Top shop with the best value for money
Community member
2 Reviews
Meer info over de levertijd
Community member
2 Reviews
Everything OK.
Community member
4 Reviews
Poor packaging and damages on items
Our last two orders were packaged very poorly. Many items were scratched because components like cranks and cassettes were packed together with handlebars, seatposts, and other parts without any additional protection — everything was just placed in one box.
I would like to point out that we were compensated for the damages in the first order, which we appreciated. However, our most recent order was packaged in the same way, and again several items arrived with minor damages.
Please pay more attention to packaging and separate the items into different boxes, or at least add protective materials around parts with sharp edges.
Answer by bike-discount.de/en
Dear Customer,
Thank you for your detailed feedback and for sharing your experience with us. We sincerely apologise for the repeated packaging issues and understand your frustration.
We are pleased to hear that our customer service team has already compensated you for the first incident, but we regret that your latest order was affected again. Please rest assured that we take your comments seriously.
Thank you once again for bringing this to our attention and for your understanding.
Community member
5 Reviews
I like description of components, photos of them.
i think that shipping cost should be lower, or even for free especially for high price orders
Community member
1 Reviews
Polecam serdecznie. Szybko i sprawnie. Doskonałe produkty. Pozdrawiam
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