Review summary
Customers consistently praise the wide and varied wine selection, highlighting it as a key strength of the service. Many also appreciate the good value, discount offers, and loyalty programs available. Customer service is frequently described as helpful, friendly, and efficient, and updates and communication throughout the ordering and shipping process are highly valued. However, some customers express frustration with delayed delivery times and desire better pricing on special offers. A few also note a lack of support in problematic cases, suggesting room for improvement in customer service responsiveness in specific situations.
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Millesima : range of wines, value proposition and support. …
I particularly like the range of wines available, in general the good value on offer and the support from Philippine.
Reply from millesima.ie
Dear Customer,
Thank you very much for your thoughtful feedback and loyalty. We are delighted that you appreciate our carefully curated range of wines and our value proposition. Philippine and the entire Millesima team remain at your service to offer guidance and share our passion with you for your future selections.
Yours Sincerely,
Millesima Team
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Excellent service !
Reply from millesima.ie
Dear Customer,
Thank you very much for your kind words! We are thrilled to know our service met your expectations. Your satisfaction is our greatest reward and we look forward to assisting you again for your next wine selection.
Yours Sincerely,
Millesima Team
Verified
just what you want from your wine merchant.
Great selection
Generally, good value but you have to be alert
Flawless delivery
Always solve problems quickly when they arise.
Lovely and helpful team.
Nice loyalty programme
Reply from millesima.ie
Dear Customer,
Thank you for your detailed feedback and loyalty. We are glad you enjoy our selection, value our loyalty programme, and appreciate the attentive support from our team. Your satisfaction is our priority and we are always here to ensure a smooth experience with Millesima.
Yours Sincerely,
Millesima Team
Verified
Love the website and the levels of service
Keith Wood
Reply from millesima.ie
Dear Mr. Wood,
Thank you very much for your kind words and loyalty. We are delighted that you enjoy our website and the level of service provided. Your satisfaction is very important to us and motivates our team every day. Looking forward to seeing you soon on Millesima!
Yours Sincerely,
Millesima Team
Verified
Excellent range of wine. Reliable and friendly service.
Reply from millesima.ie
Dear Customer,
Thank you very much for your kind words. We are delighted that our selection and the quality of our service met your expectations. Your satisfaction is our greatest reward and inspiration. We hope to welcome you again soon for your next fine wine experience with Millesima.
Yours Sincerely,
Millesima Team
Verified
Great choice but delivery takes too long.
Reply from millesima.ie
Dear Customer,
Thank you for your feedback and for highlighting our wine selection. We are sorry to hear the delivery was too long. We are working continuously with our transport partners to improve our shipping frequency and we are doing our best to provide faster delivery options soon.
Yours Sincerely,
Millesima Team
Verified
GOOD SERVICE WITH GREAT CHOICES IN WINE
Reply from millesima.ie
Dear Customer,
Thank you for your positive feedback. We are truly pleased you appreciated both our service and the diversity of our wine selection. Your satisfaction is essential to us. We look forward to assisting you again soon at Millesima.
Yours Sincerely,
Millesima Team
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Unfortunately I have been waiting months for my delivery
Reply from millesima.ie
Dear Customer,
Thank you for sharing your feedback with us. Our shipments are organized monthly, and unfortunately, your order was included in the January dispatch after the December shipment had already closed. We regret any inconvenience this may have caused and truly appreciate your patience. We hope that you will enjoy your wines and we remain at your disposal for any further questions or assistance.
Yours Sincerely,
Millesima Team
Verified
Ordered Took Extremely Long to Arrive.
I ordered in November and it didn't arrive until late January. There was no indication before I ordered that the usual 1 shipment every month would not be running in December at all and the customer service was apologetic but completely unhelpful. I will not be ordering again.
Reply from millesima.ie
Dear Customer,
Thank you for taking the time to share your feedback. Our shipments are currently organized monthly, and your order was included in the January dispatch after the December shipment had already closed. We recognize that this process may not always meet our customers’ needs, and we are actively working to improve our shipping options to provide more flexibility in the future.
We sincerely hope that you will enjoy your wines. Thank you for your patience and understanding.
Yours Sincerely,
Millesima Team
Verified
Excellent Company
Great company to deal with. Philippine is always prompt in her replies. Manuela also kept me informed and updated on shipping and delays that occurred.
Reply from millesima.ie
Dear Sir
Thank you very much for this warm feedback. We are delighted to learn that our service continues to meet your expectations. We will not fail to pass on your compliments to Philippine and Manuela, which they fully deserve. We look forward to serving you for a long time to come.
Best regards,
Millésima
Verified
Delivery always superb, condition of the cases always excellent
Reply from millesima.ie
Dear Customer,
Thank you very much for your kind feedback. We are delighted to hear that our delivery service and the condition of your wine cases fully met your expectations. Your satisfaction is our greatest reward and we look forward to serving you again soon.
Yours Sincerely,
Millesima Team
Verified
Lovely to do business with and so efficient. Also the delivery service is excellent.
Reply from millesima.ie
Dear Customer,
Thank you for your warm words. We are delighted you found your experience with us both pleasant and efficient and that our delivery service met your expectations. Your satisfaction drives us every day. We look forward to serving you again soon at Millesima.
Yours Sincerely,
Millesima Team
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