I found the website difficult- for example it describes needing to enter car registration but didn’t say where that would be entered -it was necessary to go through various FAQs to find the solution- also it would be helpful if it suggested to have the VO5 document ready as there a number of pieces of data that were required.
The other problem Ogaden was that when the transponder was delivered it’s instructions were all in German (fortunately my son had the English version)
On the other hand the delivery time was excellent- 6 days from order to delivery
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