Ordered 6 Chairs, got notification on a Saturday that only 5 will be delivered and I will be refunded for 1. Tried emailing customer service to notify them that I would rather have my order cancelled as I needed a full set of 6, it was a weekend so I couldn't call the call centre. Early Monday morning I called so as to not have a driver come deliver for no reason, nobody could assist, eventually I was told by the agent that I must lie to the driver that I'm not at home. The most frustrating part is that I actually wanted the chairs and you guys did have stock but not 1 person that I spoke to was able to make some arrangement in order to get my full order, that I had already paid for, delivered to me. I was even told that maybe it was sitting in someone else's cart and I could not get the chair that I paid for because of this. How does that make sense? How is someone who just has an item in their cart, that hasn't checked out, given more importance than me, the customer that actually paid for the item already? Every person that I interacted with along the way was not interested in helping me but rather just blaming another team or the process and nobody would even escalate this when I asked, the whole experience felt like a "cut & paste" answer from some manual. Eventually I had to try and fix my own issue, I took delivery of the 5 chairs, my husband had to place a separate order for the 6th chair, the very chair that I had paid for and was not able to get but surprisingly, could be delivered to him on a new order. He paid more for the chair and had to pay R300 again for delivery of the 1 chair. The agent later did give me a R200 discount code when I complained but honestly, that doesn't do much for me, doesn't cover my extra costs incurred and definitely is not worth the stress, hassle & disappointed experienced with this order.

Quick and easy delivery. The exchange was even quicker and I never had to leave the comfort of my own home. The app is very user friendly and the return process is simple and super easy! A great experience all round

Reliability and the quality they sell.the discounts are amazing .i used to be scared of online purchases but Superbalist is the best .i order today tomorrow i get my order .you the best online business