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superbalist.com
Reviews:

32,548 reviews in the last 12 months190,856 total reviews  

4.59
Excellent
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Most relevant positive review

Sep 14, 2023
 Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

10 days ago
 Verified review
User-friendly web & App (easy to navigate shopping + payment). Quick delivery. Easy return + refund process. Overall, I had a very convenient online shopping experience, will definitely shop on the site again!
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Jul 9, 2024
 Verified review
I like the discounts, and recommended size guides. It would be great if the material details of the garments were always listed so one knows what type of material or combination of materials they are purchasing.
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Jul 2, 2024
 Verified review
I liked the fact that it came on the day you said that it would. I liked that my product was not damaged during the process of the delivery. I like that it looks even better than on the website. Great service !
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Jul 3, 2024
 Verified review
I had a return that I had an issue with trying to do via the app. I used the message system to report my issue and got a prompt reply . My return was arranged, picked up and I got my refund. Fantastic service.
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7 days ago
 Verified review
I love the convenience and the sales and the fact that if an item is out of stock, you actually do let me know when you have stock again! I think you can do better with delivery times, it is extremely slow.
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10 days ago
 Verified review
Good shopping experience. Quick, convenient and efficient! What would be better is if you indicate was it in stock and available for same day / next day delivery instead of waiting to get to the check out 😀
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Jun 26, 2024
 Verified review
App is user friendly quick and easy to use, constant communication until you collect your order only issue is lack of order history as you can use it to collect order if sms with pin is accidentally deleted
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6 days ago
 Verified review
The time it took to deliver was amazing, easy to navigate the site ( got a nice discount). Communication about the status of my order was proper and the delivery driver was absolutely amazing and friendly
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7 days ago
 Verified review
Collected item in Worcester as I was in that town that day. Wish you had a pick-up point in Robertson as cannot hang around waiting in response to your courier message that states 'delivered before 5pm'.
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Jun 25, 2024
 Verified review
I order online clothing for me.And i didn't even wait long to receive it.Good wuality clothing and shoes.And everything was the correct size.It was my first time to buy online and my experience was good.
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Jun 26, 2024
 Verified review
Sending sms updates throughout the product movement journey (step 1 to 5) that can be switched off if the client prefers. I almost forgot that the goods I ordered will be delivered on a particular day.
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13 days ago
 Verified review
I like that it was delivered early and the quality of the product. What I did not like is that my first order for the order was canceled and refunded while it was in stock and it is not the first time.
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Jul 4, 2024
 Verified review
Always struggle to get most common sizes - stock is always low, like medium, UK10 and size 7 ladies shoe is always sold out. The search function can be improved as random items come up when searching.
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2 days ago
 Verified review
I ordered a mirror from Superbalist. Delivery was very quick, but the mirror was completely shattered and broken. They picked it up the next day and within a week they delivered a brand new mirror.
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4 days ago
 Verified review

Variety

I love that it seems to put its customers first by having price variety . And what can be done better is adding more stock of best sellers. Maybe using the wish list as a guide to add extra stock.
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Jul 5, 2024
 Verified review
I love the fact that I can try clothes on in the comfort of my own home and send back what doesn't fit. I would subject that items get measured so that I have a better idea if it will fit or not.
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Jul 3, 2024
 Verified review
Easy to purchase items online, quick and efficient delivery. I logged a return, I could easily select the pickup point, which I appreciated the most and the refund was done as advised hassle free.
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9 days ago
 Verified review

Best online clothes and beauty platform

The promo codes are amazing, returns are easy and delivery times quick and accurate. There is a wide variety and excellent description of items, which takes the guesswork out of online purchases.
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13 days ago
 Verified review

Disappointed in recent changes.

I enjoyed everything about my experience at Superbalist until the unlimited free returns/ exchanges stopped and are now only 1. I also am upset that the Varsity Vibe code now excludes HM as well.
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5 days ago
 Verified review
I love that you have the products that have gone obsolete in stock and that you keep it at an affordable price beating the competition. I also love the speedy delivery, literally the next day.
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