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superbalist.com
Reviews:

25,771 reviews in the last 12 months174,583 total reviews  

4.54
Excellent
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Top positive review

Sep 14, 2023
 Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.

Top negative review

May 27, 2023
 Verified review
I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
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Reviews for superbalist.com

Mar 14, 2024
 Verified review
Excellent communication, fast delivery, many ways to pay, seamless returns process, regular promotions, and a fabulous mix of international and local brands!
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Mar 4, 2024
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Service and easy website to work on and place orders. Refunds are most of the time stress free. Pricing is a bit all over the place but rather reasonable.
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Mar 2, 2024
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For me personally, their service has always been of great quantity. Received my orders all in time, most of the time even 2, 3 days before scheduled date……💯
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Mar 14, 2024
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I think I’m satisfied for now, the Shoes I bought, I guess it’s me, I chose wrong type and I have Bunions. The quality and the rest are good I’m satisfied
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6 days ago
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Superbalist always delivers on their promise and take customer care seriously. I am happy with Michaela who recently assisted me with a return I had made.
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8 days ago
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Great service - I wanted to do a return but was struggling online so I sent an email and the team were super fast, efficient and a pleasure to deal with
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11 days ago
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Quick returns if unhappy with purchase. Can improve on availability of stock when ordering, have has 2 refunds due in correct stock. But happy overall.
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Feb 28, 2024
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I don’t have anything to complain about. Effortless shopping, effortless return and exchanges. Variety of brands and the best part is the discounts!!!!
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Mar 10, 2024
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Excellent online shopping experience and good quality clothes at a reasonable price. Efficiency and punctuality when coming to their delivery service.
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Mar 7, 2024
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Very difficult for 1st time buyers knowing how to adjust their baskets. The star is nearly envisable. I fond it frustrating to find and time consuming.
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9 days ago
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Turnaround time

I received my order in record time. I unfortunately had to return (beautiful dress by the way), and I received my received my refund within a few days
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3 days ago
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So far I'm impressed by your service and products. I recently ordered pants from H&M perfect quality and size at an affordable price. Quick delivery
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Mar 3, 2024
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Speedy delivery. I was confused as when I searched the product via Google, I found two Superbalist links to the same item but with different prices.
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Mar 6, 2024
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I’m totally happy with service I got !

I’m totally happy with service I got . From the driver to the effectiveness of whole team . The exchange was so so so quick hassle free .Thank you .
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2 days ago
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Love the conscious shopping options you offer. Make the world better. Hoping more of SA would work with sustainable cotton farming products soon.
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8 days ago
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Amazing customer service which is always a big relief when you are stressing about an order gone wrong or anything you need to exchange or return.
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Mar 10, 2024
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I liked the fact that I was always updated about my order and the things I ordered met my expectations. The delivery services were also excellent.
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Mar 11, 2024
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There seems to have been an improvement since last year. I’ve been getting the correct orders and refunds and exchanges or processed quickly.
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Mar 11, 2024
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Love my new shades

I absolutely love my new shades, they're stylish and of quality. I do however think that Superbalist could do better with their delivery time.
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Mar 1, 2024
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Everything is in control delivery is perfect n the time of delivery is up to date thank you i hv nothing to say bt everything is under control
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