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superbalist.com
Reviews:

45,170 reviews in the last 12 months209,645 total reviews  

4.60
Excellent
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Most relevant positive review

Jul 26, 2024
 Verified review
I like the fact that Superbalist really cater for the plussize woman. All too often plussize clothing are outdated, frumpy and just not nice. We also struggle with trendy styles, things are nit true to size etc but Superbalist has really delivered 70% of the time so far. There is a lot they can improve on since the South African market has a lot of potential for plussize woman. Another BIG issue is finding boots for people with big calves. I have big calves and have to buy my boots from the UK cause NOWHERE in SA I can find them. Otherwise I have to take them to someone who then adds a piece of leather so they can fit me. I bought a pair from the Butterfly label (my fav because the shoes are always so comfortable) and they fit beautiful till I have to zip it closed. I have always been disappointed with knee hight boots in South Africa.

Most relevant negative review

Nov 12, 2023
 Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain. Then I was told that one of my items was not available even though the app showed that it was. You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out. Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com

Oct 7, 2024
 Verified review
Love the idea I have the opportunity for no delivery fee as well as an easy return policy. Which could be a disaster if shopping from other online stores. Wide range of products and the choice to pay with Payflex.
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Oct 7, 2024
 Verified review
I really like that I can earn ebucks and that the service is so fast. It’s a good service. The reason I only gave 4 stars is the range of ladies fashion- I personally find many more items that suit my taste on Zara.
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Sep 30, 2024
 Verified review
Your Crocs size guide is off. I order a UK6 only to get a US7/9 which was too big for my son. I returned it and got the proper fit in a UK5. The return and refund process was quick and seamless. Thumbs up for that!
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3 days ago
 Verified review
Great service. I choose Superbalist over other providers because of how easy your returns process is. Not seeing or trying something on is a high risk and you remove that risk by offering a great returns offering.
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7 days ago
 Verified review

Happy first time customer

It was my first order on the app. It was easy to browse and look for what I wanted. My delivery arrived on time and I was kept informed all the way. I will definitely buy again. I love the quality of the clothes.
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Oct 10, 2024
 Verified review
Am very happy with your service, the website is user friendly. ONLY one problem lately yours take time arrive I don't know what changed cause I've been your customer for the past 5 years and it was not like this
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Sep 26, 2024
 Verified review

Great service.

I bought a pair of shoes, which turned out to be too small, from them. I returned them as per their terms and conditions, and within 3 days they refunded me fully, no problem. I will use them again anytime.
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Oct 4, 2024
 Verified review

Happy Customer

I've used the platform a couple of times and in all the time I've been satisfied with the service. From ordering to payment methods, the quality of products from the different suppliers and the delivery process.
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Sep 25, 2024
 Verified review
Products ordered were so relevant and matched the descriptions on the app nor displayed. Order processing was very quick and delivery was quicker than expected. Which thus, you take ur customers very seriously
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Oct 9, 2024
 Verified review
Maybe update the client when the item will not be here the next day (which is what is usually expected by us with Superbalist because of it's efficiency- even though timeframe is given for a few business days).
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12 days ago
 Verified review
Your online store is the best compared to my previous experience, moreover you don’t delay deliveries and the best thing ever is your level of communication wow am so happy. Keep up guys you’re doing amazing 👏
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Oct 9, 2024
 Verified review
I’ve ordered Steve Madden shoes for the first time and I was updated every moment about my delivery status until the shoes were delivered to my residential address. I’m a happy customer. Keep the good work up.
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Sep 24, 2024
 Verified review

Great experience every time!!

I always have a great experience with superbalist! It is easy to navigate the website, they update you on your waitlist immediately. Also, their delivery and returns process is seamless - it’s always so easy!
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Sep 24, 2024
 Verified review
I have been shopping on superbalist for over 5 years and there is no single time when i felt cheated or wasn't happy. Everything i recieved matched up with the pictures, and that makes shopping satisfying.
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10 days ago
 Verified review
To be honest this was a very good experience as a first time buyer. SUPERBALIST are the best, deliveries are quick and faster and has a good service. I highly recommend this shopping outlet to anyone
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Sep 24, 2024
 Verified review

Jump start on Christmas shopping

The online shop is really easy to navigate and offers a wide range of quality items. The delivery is very efficient and the pick up point process is really quick and easy. All round excellent experience.
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Oct 10, 2024
 Verified review
Delivery is spot on, wouldn't change anything there. More stock of the average sizes for men and women, could be more. Tired of trying to buy something and the sizes, especially H&M is not available.
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Oct 8, 2024
 Verified review
Great I've purchased multiple products on superbalist from pants shirt to shoes was never disappointed I returned a product one and requested a refund money reflected in ny account in less than 7 days
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Oct 3, 2024
 Verified review
I wish Superbalist could be checking if the prices of items go hand in hand with the quality because some items get to be overpriced but poor quality. This jacket was overpriced. The quality is basic.
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Oct 4, 2024
 Verified review
I had a bad experience once where I ordered a cap n lipstick n only a cap was delivered I tried to send emails regarding my lipstick but never got it.M happy with the quality of products I buy here.
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