Great variety of products. Better descriptions of items would be helpful

I appreciate the fast shipping and that I received exactly what I wanted.

I’m happy withe the products and it was delivered on time

Loved my sneakers and they’re the perfect fit. My size 5 does feel like a 5.5 but overall Im very happy. Wouldn’t recommend sizing up.

Happy with fast delivery, I love that returns are hustle free, love love shopping with superbalist

I just returned shoes that aren't comfortable and they refunded me, no hassle no stories

Always a pleasure shopping at Superbalist, I like the offers & price reductions.

Regular updates, quick and convenient delivery

Wide range and great products. Could be priced better. Online store should have much lower costs and hence better prices and discounts but prices the same if not higher than in real stores. Second part is why you are not my go to shop.

Since I've started buying from Superbalist I am a very satisfied customer. Everything is easy returns an everything. I'm a happy customer .

My favourite online store it has everything i want for an affordable price. More plus size branded clothing I would appreciate it.

The purchasing process is straight forward and I'm so happy with my son's shoes

I received my parcel sooner then I had thought when I was not expecting it

My absolute favourite platform to shop all the new fashion trends

Nothing everything was convenient and the delivery was very fast

Super quick delivery, you don't wait long to get your order

Oh she's the girl she thinks she is🥰🥰Comfort on a 10000000

The order and the delivery was outstanding. I love my boots.

Quick delivery, great products, great customer service!

Superbalist’s returns policy feels arbitrary and unfair to customers. I returned a pair of Chunky Trainers (Order #29835539) after briefly trying them on indoors, on carpet only, to check the fit. They were returned promptly in the original packaging and were never worn outside. Despite this, Superbalist refused my refund, claiming the soles were “dirty” and the item was not in a saleable condition. The photographs provided as evidence were low-resolution and did not clearly show any damage caused by me. There is no objective proof that the condition they refer to resulted from my use rather than handling, transit, or manufacturing. Trying on footwear indoors is normal consumer behaviour and should fall within both their stated returns policy and standard consumer protection principles. The refusal to refund in these circumstances feels unreasonable, poorly substantiated, and difficult to challenge. Overall, my experience has been frustrating and disappointing, with limited transparency and an apparent lack of fair review in the returns process. The matter remains unresolved, and I will continue to pursue formal escalation in the hope of a fair outcome. It is disappointing that it has reached this point, as this is not how customer disputes should be handled. My experience will be shared through this review and, if necessary, more widely across my social platforms. I do not accept poor company practices and believe consumers deserve transparency, fairness, and accountability.