Review summary
Customers consistently highlight the excellent build quality, robustness, and reliability of the charging cables and chargers. The products are described as easy to use, install, and handle, appealing even to less technical users. Many customers appreciate the competitive pricing and good value for money, as well as the clarity and completeness of product information. Customer service is frequently praised for being responsive, helpful, and solution-oriented. The return and refund process is often noted as smooth and hassle-free, and most customers report fast delivery. Some users also find the companion app and software useful and well-featured. However, a notable number of customers experience delivery delays and issues with couriers. There are occasional reports of slow or impersonal communication from customer service. Some customers encounter slow processing or friction on the website during returns or refunds. Opinions about the companion app and software are divided, with several users finding it basic, buggy, or unnecessary. Additionally, a few customers recommend improvements to product descriptions and manuals.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsvoldt.no
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Cross-market review
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By email quickly a detailed response on…
By email quickly a detailed response to my question about which charger is most suitable.
Accidentally ordered two but this was immediately resolved.
However, it turned out that we didn't have the right one, and after phone contact, the money was immediately refunded and a correct charger delivered.
Very satisfied with the process.
Tip; better reachable by phone, as a customer you hear that the mailbox is full???
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Service and technology super
I particularly liked the contact and quick response from the sales team. The technology works, as does the unique WLAN setup. After I unplugged the charging cable from the CEE socket, the WLAN understandably disconnected. I was assured that I could safely leave the cable in. Upon plugging it back in, the WLAN automatically reconnected. Great service and technology too. I'm pleased I chose a European product.
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On a first order I made a mistake...
On a first order, I made a mistake in choosing the cable. I requested a return, and everything went well. The refund took a bit long, but I eventually received it after 12 days. Meanwhile, I had to quickly order a second cable (the correct one this time), and there was an issue with this second order (no confirmation received), resulting in, after checking with your services (no second order recorded), a third order. Everything is resolved now, but the lack of confirmation for the second order caused a significant outflow of money. I don't know what might have happened, as the person in the email exchange informed me that there was no other ongoing order than the first.
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Good quality product
This is an updated review after the cable was finally delivered - this was no fault of Voldt at all, and was caused by UPS. The cable is clearly of good quality and can be kept in a handy bag which came with the order. I really bought the 22kwh cable specifically to use away from home where no tethered cable was attached to faster chargers, as happened on holiday twice recently. However, I have used it on my 7kwh home charger and am pleased that it does what it is supposed to do, so 5* for me.
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The transaction was very good, ordered, delivered and informed of all steps. The charger works excellently, the integration into the home WiFi went smoothly. I would find it great if charging could be activated via RFID to prevent misuse of charging. Or at least charge activation only via app, that would already be a small help, perhaps something like that can be retrofitted. And an email dispatch with the data of the charging sessions with the information. Then one could leave the charger connected and have an overview of the charges. Another improvement suggestion would be to be able to enter the price per kilowatt-hour to get the costs immediately displayed. Overall, everything works excellently, but there can still be real improvements to the software.
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Good preparation helps with the installation.
Excellent assembly, it's important to make good preparations so that the installer does not face surprises, in our case, I knew that the location in the crawl space where the meter box is located was very difficult to access due to a narrow manhole. The installer was a fairly large man who couldn't fit through!\nI carried out the penetration and assembly myself there. It also helps to lift the paving stones where the cable needs to go in.
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I have a Keba KC-P30 x series and was...
I have a Keba KC-P30 x series and wanted to extend the firmly attached cable to the wallbox with their cable. The cables can be connected and their cable also fits Polestar 2. But no electricity flows, it obviously doesn't work that way - for safety reasons. 16 m of cable (6+10) would probably be too long. Do you have an idea how I could make it work with your cable and the Keba Wallbox? Could I return the cable?
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Easy to use
At the first connection, I was surprised, the charge started immediately with 16A.
It was a bit of a puzzle to reduce the charging speed.
When using the app, it is noticeable that data from the last charging session is not immediately available and not easily accessible later. This is because the cable is already stored in the trunk. The app then only indicates that the cable is offline… Only in the next session are the data from the previous session available.
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Cross-market review
Great product, poor choice of transport company
We ordered a product from Voldt. Normally, we are very satisfied and would have given it 5 stars. However, they chose Seur as the transport company and unfortunately, the experience has been disastrous.
Seur practically never delivers the packages to our address. Instead, they usually send a message indicating that no one was home, even though that is not true. Without attempting delivery, they leave the package at a pickup point that I can only reach by car and which takes me at least 45 minutes to reach.
This has not only happened with this order but with all deliveries we have received through Seur. Our neighbors also tell us exactly the same experiences.
At this point, I even avoid buying from suppliers who work with Seur. It's a shame because until now, we have always been very satisfied with the product and the service from Voldt.
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Return process still has potential for improvement
I accidentally ordered the wrong charging cable and wanted to exchange it.
Since I found nothing on returns on the Voldt charging cable site, I asked through a contact form listed somewhere. Shortly after, I received a quick response email with a link to a return form. This form could be completed but not submitted from several devices (laptop, tablet, smartphone) (constant error message: "Page content is no longer valid, reload form"). Upon inquiry via email, I then received a DHL return label as a PDF attachment without further comment. With this, I took the return package to DHL and handed it over.
When I hadn't heard anything from Voldt after a week, I asked again via email. Response (paraphrased): "All is well, invoice amount will be refunded". That also seems to have happened, as the invoice amount does not appear on the claims list with KLARNA (through which I paid).
Conclusion: little transparency, many emails, much time spent. I've seen this handled better elsewhere.
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Five Well-Deserved Stars
Five well-deserved stars!
I purchased this charger online and was truly impressed. The build quality is exceptional, solid, and so well-finished that it rivals the most renowned and expensive brands on the market.
Additionally, I want to highlight a small detail that demonstrates extraordinary customer care: inside the package, I found a handwritten thank-you note. It was a really nice touch that I greatly appreciated and that makes a difference.😍😍
The only tiny downside was the delivery time, which was a bit longer than expected, but for such a great product and such attention, it is absolutely worth the wait. I highly recommend it!
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Great product that does what it says. The finish is of high quality. I ordered a charger that works with a normal outlet. This works super well and is truly an alternative for people who drive little instead of a much more expensive charging station. The accompanying app also works well and allows for delayed charging. The only criticism is the app's user manual. It is quite brief. I only managed to connect the device to the app after I googled. This can be easily improved, I think. Otherwise, I am very satisfied!
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Quick and efficient
Hello
Satisfied with your services. The only downside is that it isn't too easy to find how to return an item when you've made a mistake. But after a few laborious clicks on your site, I returned the product that wasn't suitable for me, my account was credited, and I placed a new order that was delivered to me in the shortest possible time.
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The charging cable overall gives a high-quality impression and functions reliably. The processing, handling, and charging performance meet my expectations.
However, I have a suggestion for improvement: On the Type-1 side, there should be an option to add a small padlock or another locking mechanism. This way, the cable could be better secured against unauthorized removal during charging. Particularly at public charging points, this would be a practical and meaningful detail.
Despite this point of criticism, I am overall satisfied with the cable and can recommend it.
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Good and quality product and good customer service
Voldt is clearly a company with an eye for detail, a good product, and good customer service. The charging cable was neatly packaged in a cardboard box with a logo. Attached was a lovely handwritten card to thank me for the trust. The carrying bag is handy and practical. The cable feels of good quality and looks just fine. The module with display is clear and tidy. Works as stated. Nice product!
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Great service, quick feedback
I am very satisfied with the product and the service. I had already ordered my cable before my electric car had even arrived. I made the mistake of not being able to exactly check how long my cable needed to be to still charge the vehicle. Unfortunately, the ordered cable was 50 cm too short. I was able to return it without any problems, the return costs were covered by Voldt, and I then bought a new, longer cable. Only downside: The refund for the first purchased product unfortunately takes a little longer.
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Length is right, charges quickly
Length is right, charges faster than my old one.
Unfortunately, the connection to the app doesn't work, neither via Bluetooth nor via Wi-Fi. I'm not clumsy with electronics. I've sent several emails, but it just doesn’t work! The app is downloaded, but as I said …. Maybe I got a cable without app connection, although it was explicitly ordered and paid with an app.
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We are completely satisfied with this charging cable. It works perfectly with 11 kW charging power. With the app, you can see every charge exactly. We have the 15-meter cable because our parking spot is a bit away from the socket. Everything is super waterproof and very easy to pair with the app. Can recommend this mobile wallbox to everyone.
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Charger does what it should. My only reason for giving 4 and not 5 stars is that it clearly states on the website that the product is made in the EU, which for some people is the decisive point to buy this and not from another brand that sometimes even has more charging options, but it's unknown where it comes from (especially China, of course). And to my surprise, when the package arrived with a large Made in China sticker.
Be honest with your customers!
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Cross-market review
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The processing and function are excellent, the app is not needed.
The processing is excellent, the packaging is excellent, the instructions are excellent, the display is bright and easy to read, the app is rather completely unnecessary.
I would like much more there:
* In real-time charge mode, only voltage and current are displayed, not power in KW.
* The charging pile has no scale. What?
* I can only see when and for how long I've charged, but not how much. Is it so difficult to multiply the current in A by the voltage in volts over time?
* There seems to be no REST-API -> No integration with HomeAssistant and the like...
* I can't download the charge records but only send them by mail
* You have to register for the mess.
* and so on.
Conclusion: Excellent processing, excellent use on the device, the app on IOS (V4.0.6) is unnecessary. All necessary information is provided by the car that was previously connected.
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4.56
Excellent133 total reviews102 reviews in the last 12 months
Contact
voldt.no
- voldt.no
- info@voldt.no
- Oslo, NOR
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