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conrad.comReviews

: 4,617Good

4.34

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certified since: Aug 29, 2013
updated on: Sep 30, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: Aug 29, 2013
updated on: Sep 30, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

851 verified reviews in the last 12 months

4,617 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 20, 2021
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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 Verified review
7 days ago
The products I received do not correspond to what I bought ( see attached images). I am left in an uncomfortable situation, because I do not know if the products were changed at the origin or in the UPS delivery chain. I will appreciate your solution in this regard. I do not want to carry out the return process, because it is very cumbersome and I do not have time for that.Sincerely, A. Molina M. * UPS N° 1Z9337FF0400679537 NOMBRE COMPLETO:= ADOLFO MOLINA MERINO RUT:= 10.986.927-9 TELEFONO:= +56993425245 DIRECCION:= JULIO PRADO 1646 DEPTO. 206 ÑUÑOA (código postal 7770120) CORREO:= adolfo.molina@enel.com
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Answer by conrad.com
4 days ago
Good day, thank you for your feedback! Firstly we want to apologize for the fact that you received the wrong product. Unfortunately we are not able to solve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 14, 2022
HELLO, One asterisk, but it is also a lot. Extremely bad customer service. I'm from Bulgaria. We are a small company engaged in SMD assembly since 1989. The year is not messed up!!!! I did not understand why, as the COMPANY ASTERIX ELECTRONICS OOD is registered for VAT, VAT was charged on the invoice. For reference Invoice no.9742610344 and Customer 52543256. When asked WHY I was told not to ask more than once.....they will answer me. But I haven't received a reply yet. I have several customers from Austria. I never allowed myself to answer that way. Greetings
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Answer by conrad.com
11 days ago
Good day, Thank you for your feedback! First of all we would like to apologize for the inconvenience caused. Due to increased customer inquiries, there may unfortunately be delays at the moment. We have asked you not to send multiple separate requests, as this makes it difficult for us to assign your request, although you can urge an already sent request in the same e-mail anytime. Unfortunately, we are unable to process your request in this portal, so please email us again at sales@conrad.com. We thank you for your patience and wish you all the best! Your Conrad Customer Service Team
 Verified review
5 days ago
Dear sirs, I finally received the Keter foldable work table today but broken and badly damaged at one of the leg corner. I wish to have a replacement with no added cost or a full refund of my payment from you for the purchase. Attached are the photos I have forwarded to Mr Selva of UPS and which I also attached herewith for your attention. Regards, waiminlam.
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Answer by conrad.com
4 days ago
Good day, thank you for your feedback! Firstly we want to apologize for the inconveniences caused. Unfortunately we are not able to resolve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 14, 2022
From customer service I received reply that value under €200 is €46. But when I purchased online your company charged €75. Secondly when I requested for quotation via e mail. Not received quotation but received the freight cot only.
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Firstly we apologize for all inconveniences caused. Unfortunately we are not able to solve this issue on this platform. We have forwarded your mail to an employee, who will get back to you as soon as possible. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 5, 2022
Please see the discussion between ioan.vranceanu@matefin.com and support@conrad.com. It is incredible what you can do to attract your customers !!!!. If you offer me an email address I can resend the discussion
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Unfortunately we are not able to tend to this issue on this platform, so please send us a mail to sales@conrad.com. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 9, 2022
My parcel was not delivered to me despite being marked as delivered. I tried to contact Conrad twice by email to get some sort of resolution but I have had no response. Very bad customer service.
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Due to an increase in customer requests, longer waiting periods can unfortunately occur. We apologize that you have not yet received your order. Your mail has been forwarded to an employee who will get back to you as soon as possible. We thank you for your patience and wish you all the best! Your Conrad Customer Service Team
 Verified review
3 days ago
Customer service provides hardly any feedback and if they provide feedback it's not connected to the questions asked. Took 4 months until we finally got our delivery
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 Verified review
Sep 15, 2022
I buy from EU countries, send you my vat number but you take the vat... normally you must sell to another UE company without vat...
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Answer by conrad.com
11 days ago
Good day, thank you for your feedback! We apologize for any inconveniences caused Unfortunately we are not able to tend to this issue on this platform, so please send us a mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 13, 2022
Dear all, i have received my order but the box was empty. When will i get my ordered items?
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Answer by conrad.com
Sep 14, 2022
Good day, thank you for your feedback! Firstly we want to apologize for all the inconveniences that were caused. We have forwarded your mail to the responsible employees, who will contact you about this issue as soon as possible. We thank you for your understanding and wish you all the best! Your Conrad Customer Care Team
 Verified review
Aug 31, 2022
The packaging was damaged and the delivery late.
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 Verified review
8 days ago
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Answer by conrad.com
4 days ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
9 days ago
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Answer by conrad.com
4 days ago
Good day, thank you for taking the time to review us. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 26, 2022
bonjour la piece est parfaite mais j ai pense que le prix de la livraison est trop chere et l emballage est surdimentioné par rapport a la piece une simple envelope aurait suffit merci
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Answer by conrad.com
Aug 31, 2022
Good day, thank you for your feedback! We apologize that the packaging of your order was too big. Your critique will be forwarded to our quality management team. We hope to convince you of our improvements in the near future and wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 13, 2022
I think you need to make UK consumers aware that the delivery takes 10 days and the machine doesn't come with a UK plug so I had to wait another few days for the plug before I could use it. You need to be more upfront with what people are buying. Great machine and plug just not great service.
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for your feedback! We apologize that you were not properly informed about the details of the ordered product. We will gladly forward your critique to our quality management team and hope to convince you of our improvements in the near future. Thank you for your patience! Your Conrad Customer Service Team
 Verified review
Aug 11, 2022
Extensive parts and tools catalogue. Transparent and talkative from the start to the delivery and everything in between. Extremely well packaged and thoughtful. Very fast shipping.
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Answer by conrad.com
Aug 12, 2022
Good day, thank you for your feedback! It's great to hear that we were able to satisfy you with our delivery and the status information you received concerning your order. Hopefully we will be able to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Aug 20, 2022
Split order to ensure fasted possible delivery. Received 1st parcel in the same week. Looking forward to receiving second delivery.
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Answer by conrad.com
Aug 26, 2022
Good day, thank you for this great feedback! We are happy that you are satisfied with our delivery time. Hopefully we will be able to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Aug 25, 2022
Good price and the only place that would ship to my location. Would highly recommend and definitely use again. 10/10!
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Answer by conrad.com
Aug 26, 2022
Good day, thank you for this great feedback! We are happy that your order found you well. Hopefully we will be able to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Aug 15, 2022
Having moved and lost my spare brushes for my toothbrush I placed an order and it was perfectly fulfilled.
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for this great review! We are glad that you are satisfied with the time frame in which the delivery occurred. Hopefully we will be able to welcome you back soon! Your Conrad Customer Service Team
 Verified review
Aug 17, 2022 
Тhere is no recipient phone number on the package label, this creates a delivery problem.
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Answer by conrad.com
Aug 19, 2022
Good day, thank you for your feedback! We apologize that there were problems concerning the delivery. Your critique will be forwarded to our quality management team. Hopefully we will be able to convince you of our improvements in the near future. We wish you all the best! Your Conrad Customer Service Team
 Verified review
Aug 24, 2022
The packet arrived before the estimated time. And everything is right like the description.
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Answer by conrad.com
Aug 26, 2022
Good day, thank you for this great feedback! We are happy that your first order with us was a success. Hopefully we will be able to welcome you back soon! Your Conrad Customer Service Team